Superior Community Services LLC

I'm an association director, and have dealt with several management companies, and have even been through the horrific experience of living in self-managed communities with leaders who don't know what they're doing. The two reviews I see on here for Superior appear to be from community members who just don't understand the relationship between a management company and an association, and don't like not getting their way.

Of all the management companies I've dealt with in Atlanta, Superior and it's staff are some of the best out there. The owner, James Hawthorne, is extremely professional, mild mannered, communicative, and easy to get along with. He works very hard to try to educate community members so they understand what is going on. I've had Superior managing my community for around 2 and a half years, and have no idea what the person is talking about who says they disclose personal information, unless perhaps that person is delinquent in paying his/her dues and got turned over to the association's attorneys for collection.

Superior is a bit on the small side, but more than makes up for it in its effort and flexibility, going well beyond what is required of it in the contract without trying to nickel and dime the association. As to the question of why the merged with Homeside Properties, it's simple - management companies need scale if they're going to survive, and Homeside offers that scale, in addition to a complementary set of maintenance services.

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Superior Community Services discloses personal information in an unethical way and stifles feedback from homeowners. Perhaps it's because they were trying to complete their merger All I know is that they refuse to disclose fees, respond to concerns in a timely manner, own up to their own accounting mistakes and then choose to "soft-threaten" homeowners without the properly executed condo docs/rules. FLEE SCS or now Homeside Properties....

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Ever hear Clark Howard discuss "Customer No Service"? This company could be his poster child. Called to let them know the gutter was hanging off my unit and rain was pooring onto my porch. They told me since I was the only one affected it wasn't important. They chose Dirct Path as our only option for TV service. They told me that since it was exclusive I could cancel whenever I wanted to but I would have to do without TV and laughed at me. My recomendation, don't hire this group unless you like headaches!!!!!!!!!

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