This is jdgafford's TrustRating, which is based on both the number of reviews jdgafford has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful jdgafford has been to the Kudzu community.
We had an unfortunate accident with the toilet overflowing and it left our carpet smelling so bad. We called this company and got it cleaned. It seemed like the problem never occured, they did a great job.