Displaying 31-45 of 737
I had a leaking second floor shower drain. They promptly sent out Joel A. the next day. He quoted the price right up front including the service call so there were no surprises. He completed the job in less than 2 hours and the final bill was with the range of the initial quote, no surprises, no add-ons. Joel was professional and courteous and represented the company very well. I will not hesitate calling them back for any other repairs.
Posted: 10/16/2015 • Link to this review
Warning! This company charges a trip fee AND an excessively high job fee. I will never use this company again due to their extremely high prices. My plumbing job turned out to take about 10 minutes to fix and required a dime's worth of caulk. Yet I was charged $161.00 for the work and $37.00 for the trip fee. Exorbitant! By charging a trip fee their strategy clearly is to make you feel trapped, so that you have to surrender to their high prices. If I let them go at the point that he quoted a price, I would already be $37.50 in the hole and would still have a leak. I would have been stuck with that expense, plus still having a leak, plus needing to find another plumber, and probably have to wait another day. So, given that, we gave in and let him finish the job. I had no idea it would take just a few minutes to fix making me feel even more ripped off.
Posted: 9/18/2015 • Last edited: 3/06/2016 • Link to this review
Plumber showed up with a tablet, for two leaking faucets, he could not repair either, must install new. Quoted me $700.something. I signed tablet. Finished job in 1 hour, told me the price was $820.49. I asked to see the quote I signed for 7something, he said he could not find it. Dale might trust this company, but I do not.
Posted: 8/30/2015 • Last edited: 3/06/2016 • Link to this review
I was quoted from their book almost $1000 to clear a clogged sink. Got it done for $155. The only bogus reviews on this site are the 5 star ones written by Superior Plumbing. Consumers don't mention a plumber's full name and license number in their reviews over and over? Check out the 5 star reviews. See for yourself and beware.
Posted: 5/17/2015 • Last edited: 3/06/2016 • Link to this review
After my failed diy attemt at replacing my shower faucets, I called Superior Plumbing in July, 2013. The plumber put on-off controls on the hot and cold water supply, which he accessed thru a panel behind the shower.He replaced the old faucets with new ones which I supplied. This repair was $632.59. He asked to see my water heater and said that it "might" flood my basement and would need replacing soon. Yikes! You had me with "flooded." The 50 gal A.O. Smith Water Heater with 10 yr warranty was $1,298.18 plus $185.86 for a Thermal Expansion Tank.
Posted: 3/31/2015 • Last edited: 3/06/2016 • Link to this review
Any handy woman can change the inside components of a toilet tank with $20 repair kit. It may take up to 45 min's, but it's not rocket science. However, as my home required FIVE replacements, due to water chlorine content corroding the rubber seals, I decided to call the most advertised plumbing professionals to see if my freedom would be worth the cost. OhMyGosh, almost $300 (maybe $289?) to change each toilet?? $1,500 bucks! No spank you. Sometimes I wonder if they look at the big house and decide to charge more or if it's actually the going rate. For example, I called two highly Kudu rated professionals to repair my garage door. It wouldn't stop pulling once it reached the motor. Both wanted to charge at least $400 to replace components which had nothing to do with the problem. One charged me $265 to replace the $20 rollers and said I needed a new motor! The other guy said I needed a new suspension rod. Really? Looked fine to me so I declined. He charged a service fee and refused to even try to repair what I called him for unless I agreed to replace the suspension rod and spring. Why??? Because he said it's a reputable company, he stands by his work and he's not going to be liable repairing one thing when another may fail. Nope! Neither one was the problem!! The sensors just needed to be adjusted!! Easy peazy. Instructions are right on the unit. Makes me mad.
Posted: 3/13/2015 • Last edited: 3/06/2016 • Link to this review
That's what their answer should be if you ever need them. After attempting to fix a problem with a toilet continuously running on more than one occasion, I finally gave in and called Superior. I'm not sure if it was my ego, but I initially felt that it would be a serious problem since I couldn't fix it. And with any big problem comes big service charges and fees. Well, it turned out the external valve which controls water flow had worn out. Superior replaced the external valve, along with an internal component inside the tank, and I never heard from that toilet again. In addition, their rate was very reasonable. When you couple that with great customer service, what else can be said?? Their name says it all!
Posted: 12/07/2014 • Link to this review
The toilet started leaking a few days ago causing mild water damage to ceiling below. Contacted Superior, they were able to get a person out quickly. The plumber (Marty Grimes) did a complete tank rebuild on an old toilet and offered helpful advice on a few maintenance issues. Cost was reasonable and the service was great. Will definitely use them again.
Posted: 11/05/2014 • Link to this review
I had a leak in my bathroom and the bedroom next to it. Marty Grimes was the plumber who came to check it out. He had to cut a hole in the wall of my bathroom. He determined that it was not a plumbing leak, but a roof leak. He could not have been more thorough. He carefully explained what he was going to do and showed me the notes that he wrote, and explained the price for each charge. I am switching to Superior Plumbing based on his expertise and communication skills.
Posted: 11/05/2014 • Link to this review
They actually charged an elderly women on a fixed income - $971.00 to clean a drain - Yes, that's correct. Tore up her sink and then charged her to replace the items they broke. Charged $600 to go on the roof. Then to top it all they did not even leave a receipt!! Bad company - way too expensive - stay away!
Posted: 10/01/2014 • Link to this review
This review was not posted by our customer. Our customer approved the work we performed after our plumber diagnosed the problems, explained how he would solve the problems and what the cost would be. The customer was charged properly for the tasks completed, which were to clear a kitchen sink drain clog only accessible from the rooftop plumbing vent and to replace leaking drain piping beneath the same sink. After the work was completed and the plumbing problems eliminated the customer inspected and approved the work, paid the agreed upon contracted price and indicated satisfaction with the service. The customer did request a senior citizen discount after the fact, which we will be happy to refund. We invoice and bill our customers using handheld electronic tablets; we cannot offer a receipt onsite. We give all of our customers the options to receive a copy of their receipt via email or a paper copy of their receipt via the postal service
I chose this company based on the previous reviews and I was pressed for time. If I had more time I would not have choosen this company. But other than that the customer service was excellent not so must the installation. The price I paid I expected not so many dings on the water heater when it was installed. I don't think that it will affect the performance but for the price I expected perfection.
Posted: 9/08/2014 • Link to this review
$232.00 for 20 minutes of actual work to replace a badger disposal in a very clean condo. 45 minutes from in the door to out the door. I could have done it myself when I was younger. Imagine the price for a real plumbing job.
Posted: 7/17/2014 • Link to this review
Really appreciate the work done by Joseph and Chris (trainee) this past week. They replaced my hot water heater and the "working parts" on both commodes. They were very courteous and professional. this is the third time I have used their services. I would unconditionally recommend Superior Plumbing for any plumbing needs.
Posted: 7/15/2014 • Link to this review
Paul Andronic got our problems fixed efficiently and quickly. He was very polite and explained everything to us. The service was prompt. He also found an issue we did not know about but were not surprised because of some other problems we were having. I would recommend Superior Plumbers.
Posted: 7/11/2014 • Link to this review
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