After a rocky start, SuperiorPro made good on a some errors. I had my entire home resided, painted and with new soffit, fascia and gutters, as well as, new front and rear deck railings. Due to the fact that I had a metal roof and some slight damages occurred during the residing, SuperiorPro went above and beyond to make good on the replacement.
Area Kingston, GA
Cost $30,000 and over
Date August 2016
Posted: 8/24/2016 • Link to this review
Dear Irwin, I wanted to take the time to tell you what wonderful, professional people you have working for you. Brian Clarke, Brandon, Dan & Carlos/Crew were so courteous. Their single minded goal was to ensure my complete satisfaction. They kept in touch with me, keeping me informed every step along the way. Everyone, without exception, that I have come in contact with in your company, have been "Superior Pros". I am so pleased with the work they have done and even more than that, the ‘experience'. My tenants even commented on how considerate the workers were. In my experience it comes from the top down!
Cedar siding replaced as need and painting
Area Marietta, GA
Cost $3,000 - $4,999
Date August 2016
Posted: 8/17/2016 • Link to this review
SuperiorPro Painting & Exteriors provided the worst customer experience of my life. The quality of their work was good, but that is where all of the good ended. The communication from the time I executed the work agreement until the time the project was completed was extremely poor. Well over half of the SuperiorPRO PROMISE(s) depicted on their website were never fulfilled and in many cases never even attempted. Even when I expressed my concerns to a VP within the company, the comments and experiences I shared were met with extreme apathy. Several replacement items from the work agreement were overlooked by the project team and would not have been corrected without our own personal identification and notification. I had high hopes for a great experience based on the ratings, testimonials. and reviews, even by some so-called consumer advocates. In the end, the work performed was good, but overall it was an extremely disappointing experience. I would not recommend using SuperiorPRO for any of your project needs.
Full home siding replacement
Area Powder Springs, GA
Cost $10,000 - $29,999
Date August 2016
Posted: 8/15/2016 • Link to this review
We are surprised and very sorry to read this review. It is practically verbatim to the review posted by Mr. Shope after the repairs and siding installation portion of his project was completed - which was the first part of his project.
As VP of Production, I scheduled an appointment with the customer and our project manager on Saturday for the customer's convenience. After discussing and agreeing with the customer that we could improve our communication efforts, we amicably resolved previous issues and agreed to a level of communication that would satisfy Mr. Shope for completing the remainder of the project, painting etc.
Our project manager communicated with Mr. Shope on a DAILY basis for the remainder of the project. Also an addendum to the contract was executed, at the customer's request, for additional work. Clearly we must have been doing a least an "ok" job...to be asked to do more.
Upon completion and a final walk of the project, the customer signed off on our Client Satisfaction Agreement and he paid his balance on the contract.
We contacted Mr. Shope after seeing this most recent review on Kudzu to determine why his evaluation of our services AND our efforts to improve our level of service to him had not changed since his initial review. Mr. Shope offered no clarification or explanation for this review.
We believe that we extended our very best efforts to provide the highest level of customer service to Mr. Shope and respond to his previous complaint in a proactive and professional manner.
Searching for a company to reside our house with Hardieplank, with new soffits and to caulk & paint everything along with getting a new roof install is usually a homeowners nightmare along with making sure you are getting quality work for your hard eared money. Well our experience with SuperiorPro was great from the start from the sale rep to the three different work crews, (siding, painters & roofers) that transformed our house to completely satisfying my wife & I. All the people involved with this task were very friendly, professional and did high quality work for us. When the different crew showed up I was introduced to the person in charge and given a number to contact if there were any issues. All questions or concerns were taken care of in a timely manner and explained clearly as well. To all of the individuals who had a hand in transforming our house, I say Thank You Very Much! If anyone is looking for a great company who are professional and do outstanding work I would say give SuperiorPro a call.
The crews did a great job at keeping things picked up during this job.The two sides and the entire back of the house was stripped of vinyl siding, Hardieplank was installed along with all new Hardieplank soffit material. Then caulked, painted with two coats of premium paint. The roof was stripped down to the plywood any places of concerns were replaced, also we had ridge vents installed making the roof cleaner.
Area Alpharetta, GA
Cost $10,000 - $29,999
Date July 2016
Posted: 8/11/2016 • Link to this review
Thank you for choosing SuperiorPRO Exteriors! It's our pleasure to serve you. We appreciate you taking the time to share your experience here. All the best to you and yours.
I couldn't be more pleased with the job SuperiorPro did painting my home! The crew was great! We have a garage door with two paint colors and the work was done very neatly, as were all areas where the trim color and the main color were next to each other. All areas were left clean and free of debris. I will definitely use SuperiorPro when my home needs painting again.
SuperiorPro painted the exterior of my stucco home.
Area Marietta, GA
Cost $5,000 - $9,999
Date October 2015
Posted: 7/13/2016 • Link to this review
Thank you for your business! We are so glad you were pleased with the attention to detail. We are blessed to have great crews! We hope to be of service to you again in the future.
I hired SuperiorPro painters to paint the exterior of my house. They did a fantastic job. They were so considerate so that I could let my dogs out when necessary. Very professional and courteous.
Area Cumming, GA
Cost $3,000 - $4,999
Date May 2016
Posted: 7/11/2016 • Link to this review
We are glad you are pleased with the outcome of your exterior paint job. And, just so you know...we are "Dog Lovers" at SuperiorPRO. :) The owners bring their dog, Bebe, to work every day! She's our company mascot. We appreciate you - your business - and your kind feedback. Stay well.
I hired Superior Pro Exteriors to repair my stucco and then paint my house. My project manager, Miguel G, was professional, expedient and provided over the top customer service. He personally went and got paint-chips for my HOA while I was out of town, and delivered them to my HOA so that we could proceed with the paint-job approval. The painters paid attention to every detail and did a fabulous job. I can't say enough good things about the service and quality of work.
Stucco repair and exterior painting.
Area Roswell, GA
Cost $5,000 - $9,999
Date June 2016
Posted: 7/04/2016 • Link to this review
Thanks for this kind feedback about Miguel! He's is an incredible Project Manager. He aims to please...glad you were able to get all the help you needed. We are fortunate to have good painters too. Thank you for choosing SuperiorPRO. We greatly appreciate it.
Superior Pro was delayed, make many mistakes, and overall poor workmanship that had to be corrected numerous times. Nails were driven through A/C Freon line which required ME to remove interior drywall and locate the leaks (3 of them). Items removed for siding/painting required multiple reworks to reinstall correctly. Some work is still not completed. This has been a very painful process.
Posted on GuildQuality: 6/29/2016
I tried calling 3-4 companies to repair my chimney and the leak that stained my ceiling (2 story), after several calls, a scheduled appt. that no-showed from another company a friend referred me to SuperiorPRO Exteriors. Very professional, responsive and on top of my job. SAM PADDY and team were my onsite team and if you're looking for a painter, ask for Sam & team, they were concerned about my belongs, covered everything, cleaned up and left my home in excellent conditions....ChrisC
Chimney leak, interior ceiling stain. Chimney repaired, ceiling painted
Area Smyrna, GA
Cost $1,000 - $2,999
Date May 2016
Posted: 5/19/2016 • Link to this review
Taking care of you...and your home are our top priorities. We are glad you called, and we are even happier that you had a great experience. Our teams are well-trained and they will treat your home as if it's there own. It sounds like you experienced just that. Thank you again for calling SuperiorPRO Exteriors. We hope to see you again when the need arises.
I didn't know what to expect and this was going to be my biggest job done to my home. I always do my research so I knew exactly what I wanted, but not who was going to do it. This was a pleasant experience with a professional company that didn't take my small home for granted. It looks wonderful! I am very pleased.
Posted on GuildQuality: 4/18/2016
First, thank you so much for your business. And it doesn't matter the size of your home - it's YOUR home and we want it to look outstanding. Thank you for doing your careful research and for choosing and trusting us. We greatly appreciate it. We are glad the overall experience was a positive one. Thanks again!
Everyone at SuperiorPro is wonderful to work with and the finished exterior and interior painting exceeded our expectations. Recommending them to all our friends and neighbors. They came as professionals to do a job and left as friends. Call today as their calendar fills quickly!
Posted: 3/16/2016 • Link to this review
Thank you for the heartfelt feedback. It's a given that we show up on time, be professional and do a great job for you. The special part is that you called our team "friends." That means a lot! Thank you for your business, kind words, friendship and everything. :)
We had exterior and interior painting done recently by SuperiorPro. Consistent excellent quality and value. From the estimation process to job completion the team from SuperiorPro was prompt, courteous, professional and had great attention to detail. We are extremely happy with the results! We will go back to SuperiorPro for all of our painting needs.
Posted: 3/05/2016 • Link to this review
Thank you so much for trusting us to paint both the interior and exterior of your home. It is so important to us that you are pleased with how our team treated you as well as being happy with the results. We look forward to being of service in the future. Not only do we paint, but if you have roofing, siding or window needs - we are here to help with those things too. Thanks again.
I was more than satisfied with the work Superior Pro did at my home. I had the outside of my home painted and the job was all that I hoped for. My home looks beautiful and I have recommended Superior Pro to all my friends and neighbors. I would definitely use them again when the time comes to paint interior and exterior.
Posted: 1/30/2016 • Link to this review
Dear Shopkudzu1, Our absolute goal is to ensure satisfied customers by meeting and exceeding all expectations! How wonderful it always is when a customer, such as yourself, takes the time to let us know that we have met that goal! Thank you so much for your "excellent" review and we are so very happy that you love your freshly painted exterior! Thank you so much for your referrals to friends and neighbors - the ultimate in compliments!
We contracted with SuperiorPro Exteriors for some outside painting and caulking. We were very happy with the results. We needed some extra help with a leak, and Philippe Jenney went above and beyond with great service to find the source. Ken Pace brought his crew over to search everything to uncover the leak. This is a great group of people to work with. I will give them more of our business!
Posted: 1/27/2016 • Link to this review
Dear RobertSte, We always appreciate when our customers take the time to write the details of their experience with SuperiorPro! We will definitely pass along the compliments to Philippe and Ken - they both work diligently to meet and exceed expectations and will be grateful for this feedback. We are very fortunate to have them as part of our SuperiorPro team! Thank you again for your business and your review!
Mr. Hancock, thank you for taking your time to write this review! We encourage feedback and are always delighted to hear from satisfied customers. We are glad to hear you are enjoying your new windows, gutters and fresh paint! We appreciate your business - thank you again!
2013, 2014, 2015
We can apply Sherwin Williams Green Sure Eco- friendly paints - low or zero VOC products.