We had a horrible experience with Survey Systems and particularly Gail the owner. She was affiliated with our contractor and was supposed to discount the charge with his referral. We confirmed the quoted rate with her that that there would be no other charges unless the lot was over .5 acres. After the survey was done and knew the size of the lot, she billed us as though our lot were the larger size, didnt honor a discount and added misc charges nearly doubling the expected bill. When pointed out the billing errors clearly documented in her own invoice, she spent mult emails refusing to lower the charge for no legitimate reasons. It took us 3 days and threats of 3rd party intervention for her to offer to charge us the rate published on her website (instead of MORE than the rate). 3 days to get her to charge us 'only' her published rate which was still $125 more than the agreed upon referral price!!! She and her crew were unprofessional. And she treated us highly unethically...customer service...a joke. I find it interesting that the 2 positive reviews were written by the same person right after Gail bought the business.
Posted: 7/22/2014 • Link to this review
We were building an additional to our home on Morningside and our builder recommended Survey Systems. The office staff was very efficient and gave us a quote immediately. The price was right and they completed the site plan within 10 days. And our plan was approved by the City. Everything went very smoothly - I would recommend these people to my own mother!
Posted: 2/19/2009 • Last edited: 4/29/2011 • Link to this review
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