Sutherlin Nissan/Mall of Ga

Two Sutherlin Nissan reps lied about the prepaid service plan. After we spent $698 for it, we discovered our local Nissan dealer did not honor it. When we cancelled the policy, we were told that Nissan's policy is to credit the $698 as a deposit to be returned subject to a car condition description which they would not define. So we are paying $20 per month for a prepaid service plan which we are not using; and we hope to get the $698 back, without interest, at the end of the lease. None of this is in writing -- either before the sale or after the sale.

When told that this makes me very unhappy I was told that's our policy and we can't change it.

Link to This Review      Post on Facebook   Share on Twitter

Always get the maint. done on both my Nissans at Sutherlin, and they do a great job. Not a terribly long wait, price is fair, and the ppl are nice.

Link to This Review      Post on Facebook   Share on Twitter

I have purchased a new Xterra from this dealership and have that vehicle and another serviced by their service department and it is almost always a great experience. They are friendly and responsive.

Link to This Review      Post on Facebook   Share on Twitter

We purchased Altima last month from dealership, car had no floor-mats - but we were promised that we would have them within the week, as well as the second key. Now, one month later, no key and no floormats-and no return calls/emails! Also caved to high-pressure extended warranty, called to cancel warranty after reviewing and looking over contract - I called the finance manager who lied to me over the phone and told me that he would cancel over the phone (which is impossible according to actual company that issued the warranty). Excellent car - but horrible service of those representing Nissan!

Link to This Review      Post on Facebook   Share on Twitter

Friendly service. Great used car pricing for the value.Their are certain factors that I look for when spending my hard earned cash. Quality and location are important, but customer service goes a long way.

Link to This Review      Post on Facebook   Share on Twitter