My entire family have been loyal customers for about 15 years. They truly offer a family atmosphere. I actually look forward to visiting the dentist.
Area Buford, GA
Cost Less than $250
Date October 2016
Posted: 10/17/2016 • Link to this review
I had a deep cleaning and the hygienist didn't do a good job with the cleaning. My condition was still the same as if I never had the deep cleaning. The next time I came back in to see the dentist for a different service, I saw the hygienist and she had this fake guilty look on her face b/c she knew she didn't do her best work on my cleaning.Now the dentist, she seem nice but every time I saw her she was always rushing me. She never asked if I had any questions. I had to stop her from rushing out of the room just to ask her some questions. As a patient, I should be taken seriously. She also rushed when working on my crown and filling. After a few days from getting my crown, I was in a lot of pain. I called the office & the dentist didn't have a sense of care about it. She told the front desk that she's not available & that I can come in on a different day that she will be in. I was in pain, this should be an emergency! When I was finally able to see the dentist, she act as if my pain was nothing. She took a look at my tooth & quickly said "oh, it's just b/c of your bite that caused the pain". She buffed my top tooth a little and said I'll be fine. I said I still have pain & need medication to help b/c I was unable to sleep at night & its affecting my performance at work. She prescribed me medication. As I got to my car, I saw PATIENT NAME was someone else's name on the prescription. I walked back into the office and told the front desk, the dentist then printed a new one.
Overall, this dentistry is a terrible place. I did not have a great experience. These people are fake and don't care about their patients. They only care about the money. There's no passion. Always rushing to get as many patients in and out so they can hurry up and go on with their day.
Area Suwanee, GA
Cost $1,000 - $2,999
Date June 2015
Posted: 5/22/2016 • Link to this review
Dr. Herington has been taking care of our family for over 14 years. She and her staff are friendly, knowledgeable, and proactive in helping us take care of our teeth. Under her care through the teenage years (with braces), the children have never had a cavity! Thank you.
Posted: 3/11/2016 • Link to this review
I've been a loyal patient of SFD for over 7 years now. I recommend it to all my friends & family. The staff is very professional, trustworthy (my last dentist had me getting fillings for cavities I did not have) and friendly. I wouldn't go anywhere else.
Posted: 3/10/2016 • Link to this review
My family is new to Georgia, my family have been seeing this dental office for the past year under the same insurance. Finally I got a chance to make my first visit them, I filled out the new patients but was called upon saying I need to provide my SS#! They've been operating without either my husband or my SS# for the past visits, all in a sudden that becomes a problem? I insisted I wouldn't they made me sign a form to waive that requirement, but then I have to pay out of pocket at my visits & they will not file insurance. What about my husband's next visit? Will he be charged to pay in full too, but all along they have had no problems filing insurance for the past year? Whatever the new policy is, I am not new to them. My family has been seeing them, they have our records, we pay our bills!!! I was appalled the way I was treated, the front office has not demonstrated any flexibility and good judgement but adhere to the "1-size-fit-all" policy that will only drive their good customers away!
Posted: 3/09/2016 • Link to this review
I'm very sorry to hear that you were inconvenienced during your visit. We are happy to file insurance for all patients, whether or not they choose to provide their SSN. The difference is that we can not extend credit without the SSN so patients who do not provide their SSN will pay on the date of service and be reimbursed by insurance. Please contact me directly if you would like to discuss this further. Tina Herington, firstname.lastname@example.org
My wife and I started seeing the Dentists, Hygienists and Technicians at Suwanee Family Dentistry when we moved to the Gwinnett area 4 years ago. They have seen us through some general dental problems, being especially conscious of some significant other medical issues they have to deal with when treating me. They have been the most accommodating, professional and caring dental team in my 60 plus years. I would, and have recommended them to anyone looking for a technically astute, caring dental team.
Posted: 12/24/2014 • Link to this review
I have been a patient here for 4-5 years. Dr. Ashley Starnes is the best dentist I have ever had (along with her assistant Erica and her hygienist Jamie). She does great work, is very kind, and cares about her patients. Yesterday Dr. Starnes and Erica replaced three fillings (that another dentist did) and they knew I was a bit nervous. They put me completely at ease and when it was done, I was surprised that it was actually a pleasant experience! Can you believe that I can't wait to get more fillings replaced in January?!
Posted: 11/16/2012 • Link to this review
The staff at SFD are the best! We were recommended by a friend and have sent others as well. Dr Starnes, Melissa, Cindy have taken care of my family for years. You truly feel like family at this dentist-they remember everything! If you are looking for a new dentist, give them a try!
Posted: 3/29/2012 • Link to this review
I love, love, love this dental practice. Okay, maybe not love because who loves going to the dentist, right? However, when you do need dental care, Dr. Starns and the ladies of the Suwanee Family Dentistry are the best. Not only do they do top rate work, but they make you feel comfortable and relaxed. I can not recommend them enough!
Posted: 7/12/2011 • Link to this review
I'm a loyal patient of SFD and highly recommend them to everyone I know. I've never been a fan of going to the dentist; however, Dr. Heil and the staff at SFD have changed this for me. When I walk-in to SFD, the staff there makes me feel like a part of their family. The hygienists (I love both Melissa and Debbie) are professional, friendly, gentle and informative. The office manager, Cindy, is great to work with. She makes sure that I utilize my dental insurance benefits each year to the fullest, which is great because I know that she is always on top of it for me. If you need a dentist or are looking to switch, I can promise that you will not be disappointed in the treatment (both on personal and medical levels) you will receive from SFD.
Posted: 6/07/2010 • Link to this review
I was referred to Dr. Heil about 2 years ago after moving to the area by friends who could not speak highly enough about the office. I was truly impressed with their professionalism, top of the line technology and a very friendly, helpful and caring staff. Dr. Heil and her staff truly go the extra mile to care for your dental needs and make you feel so very comfortable.....it is really a pleasure to go to the dentist! They make you feel like "family". If you are looking for a wonderful dentist, look no further........you will find her at Suwanee Family Dentistry. Diane C. Evans, Buford, GA.
Posted: 4/20/2010 • Link to this review
A warm, friendly, professional atmosphere with people who truly care AND enjoy their job! I am proud to say my sister, Melissa, is the best hygenist around and Dr. Heil is fabulous- I promise NO bias! I highly recommend this practice to all my family and friends because I KNOW they will get only the best service. There is a reason people drive great distances and return year after year to this practice.
Posted: 4/02/2010 • Link to this review
1. Because we use digital xrays, we have no film processing chemicals in our office.
2. Fluorescent and LED lighting is responsible for 99% of the lighting in our office.
3. We recycle office paper, plastic, glass, batteries, and we have recently started to recycle cardboard. We use paper towels made from recycled paper and other recycled materials when possible.