On Christmas Eve, I happen to drive up to Sweet Blessings, which I frequent often, and Ms Blessing was there loading up her vehicle with cakes that she prepared to delivered to Hosea Feed the... Hungry...Being that Ms Blessing has blessed me many times when I come to purchase many items, I offered to help her deliver her cakes...and what a blessing that was! Thank you Ms Blessing not only for your delicious cakes, cookies, and pies, but thank you for allowing me to be a part of your giving to serve those in need! You are awesome!VIEW MORE »VIEW LESS »
After patronizing this business a few times over the years with the purchase of a slice of various deserts, I decided to have them bake my deserts for my Christmas Brunch. I placed my order 1 week... before my pickup date. I ordered the Pineapple-Coconut cake, Red Velvet-Key Lime cake, 6 Red Velvet and 6 Key Lime cupcakes. The lady helping me, who I'd not seen before was very fast talking and all over the place (this should have been a sign). I asked her for a breakdown in the prices and my total. At this point I assumed I could pay when I pick up, because I had to ask her for the price. I then asked if I could put $40 down. She said yes, but I might want, to pay in full, since it was the holiday. I'll call her Ms. not so tactful said, that because of the holiday, she knew how people will spend there money and she didn't want me to not have the balance on the day for me to pickup. I thought to myself that this was not a very tactful thing to say to a customer that you don't even know. I decided not to pay in full, but I did ask her for my balance due, which I wrote down immediately. On pickup day, I didn't see the lady who took my order. I gave the lady on duty that day my name and told her I was there to pickup my order. I saw her get the Pineapple-Coconut cake & the Key Lime and Red Velvet cupcakes. I told her I had a Red Velvelt-Key Lime Cake, also. She said no, the paper didn't have that on it and that I owned $5.00 more in addition to the balance I had written down.VIEW MORE »VIEW LESS »
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On Christmas Eve, I happen to drive up to Sweet Blessings, which I frequent often, and Ms Blessing was there loading up her vehicle with cakes that she prepared to delivered to Hosea Feed the Hungry...Being that Ms Blessing has blessed me many times when I come to purchase many items, I offered to help her deliver her cakes...and what a blessing that was! Thank you Ms Blessing not only for your delicious cakes, cookies, and pies, but thank you for allowing me to be a part of your giving to serve those in need! You are awesome!
Posted: 12/29/2011 • Link to this review
After patronizing this business a few times over the years with the purchase of a slice of various deserts, I decided to have them bake my deserts for my Christmas Brunch. I placed my order 1 week before my pickup date. I ordered the Pineapple-Coconut cake, Red Velvet-Key Lime cake, 6 Red Velvet and 6 Key Lime cupcakes. The lady helping me, who I'd not seen before was very fast talking and all over the place (this should have been a sign). I asked her for a breakdown in the prices and my total. At this point I assumed I could pay when I pick up, because I had to ask her for the price. I then asked if I could put $40 down. She said yes, but I might want, to pay in full, since it was the holiday. I'll call her Ms. not so tactful said, that because of the holiday, she knew how people will spend there money and she didn't want me to not have the balance on the day for me to pickup. I thought to myself that this was not a very tactful thing to say to a customer that you don't even know. I decided not to pay in full, but I did ask her for my balance due, which I wrote down immediately. On pickup day, I didn't see the lady who took my order. I gave the lady on duty that day my name and told her I was there to pickup my order. I saw her get the Pineapple-Coconut cake & the Key Lime and Red Velvet cupcakes. I told her I had a Red Velvelt-Key Lime Cake, also. She said no, the paper didn't have that on it and that I owned $5.00 more in addition to the balance I had written down.
Posted: 12/24/2011 • Last edited: 12/29/2011 • Link to this review
I went to the store 6/4/11 to see about purchasing a carrot cake. A middle age lady was in the store, but wouldn't address me. So I said "Ms?, I would like to see about purchasing a carrot cake." She gave me a business card and told me to check out the website. I found that highly rude. There were no one in the store but us two. Then I thought perhaps she assumed I was going to rob her, because she was very unfriendly and in a hurry to get me out the store. I repeat she was very impatient. She just shove the card in my direction. publix makees a good carrot cake, I'll just get it there.
Posted: 6/05/2011 • Last edited: 12/29/2011 • Link to this review
I have been a customer at Sweet Blessings for a couple of years now. I live around the corner so I'm talking frequent visits. The service is almost always the same....crappy. I really don't understand why that little lady is so dog on mean. However, the cake is sooooo freaking good. I always have the red velvet/key lime combination. I just cant seem to tear away from it long enough to try any other flavors. If you don't mind mediocre to terrible service, I would definitely recommend it. I don't care about the owner's attitude. I let her be mad by herself while I enjoy that heavenly cake! IT IS SOOOOOO FREAKIN GOOD!!!!!!
Posted: 3/28/2011 • Link to this review
I really shouldn't be typing this now because I'm so angry. Last year, I tried to order a key lime/red velvet cake for Thanksgiving, but waited too late and they were already overbooked for the holiday. This year, I called a month ahead. The lady told me I would have to pick up my cake on Wednesday 11/24 since they are closed on Thanksgiving Day. Today is Wednesday 11/24 and I have been calling for the store hours since 9:00 this morning. I am about a 90-minute drive from there and I refuse to drive all the way over there without hearing a live voice on the phone. I have literally called at least 100 times, just dialing the number back-to-back and have not gotten an answer yet - ALL DAY. That's NOT how you do business. That's horrible customer service. The cakes are great (obviously, since I'm willing to drive 90 miles to pick one up). I'm a repeat customer (I pretty much get a cake for every special occasion) and chose to tolerate their nasty attitudes because the cakes are so good. But this is the last straw.
Posted: 11/24/2010 • Link to this review
I just recently discovered Sweet Blessings. Good bakeries are hard to find in the South DeKalb-Decatur area, so when I saw the sign, I dropped in cold. I did notice all the "do not touch" signs, but saw that as a good thing, a sign of concern for cleanliness. The woman who waited on me was, I presume, the owner, and yes, there was an air of impatience, but she answered my questions. I felt her impatience came from having no one else there to help with customers while she was probably in the back trying to bake. I almost wanted to tie on an apron and help her out. As for the posts commenting on her "rudeness," I suspect that she does know the quality of her products and doesn't cotton well to critics or people who take up too much of her "studio" time. This may make her not the best "front counter" person, but it doesn't take away from her talent as a baker. I often encounter artists who don't bother to provide caring customer service. If you love the work, buy it. If not, don't and goodbye. While I abhor deliberate rudeness, I do recognize genius when I see it (or taste it), and when dealing with the artist, will make an exception if I want the product badly enough. After sampling (as in purchasing) servings of the pineapple-coconut cake, strawberry cake and peach cobbler, I know for sure that I will be back to Sweet Blessings for more moist,rich, delicious "art." Warning -- things are a bit pricey here, but, as far as I can taste, well worth the cost.
Posted: 8/26/2010 • Link to this review
The first time I went, I also got the cold shoulder and no attempt to help me come up with a combination for my birthday cake. (After a co-worker had brought me a slice of the red velvet/keylime cake, I knew that was what I wanted for my 60th birthday party.) I left the shop not knowing whether I would come back or not. A couple of months before my party I got this notion that I wanted a fancy decorated theme cake and started going around to places people recommended. Oh they could decorate them but the cake part was awful. After 3 different bakeries, I took my behind back to Sweet Blessings and she was so nice and really trying to help me configure this cake for 150 people. I thought I was in the wrong shop! Anyway, she was still very nice when I went back 3 weeks later to pick it up. And, of course, my guest are still raving over this cake and wanting to know where I got it. There are three things I'm convinced of: people don't know what great cake taste like; good customer service comes few and far between and I don't know anywhere else that has cake as good as hers. Maybe we all should copy these reviews and mail them to Ms. Sweet Blessings. Oh, and the co-worker who first introduced me to Sweet Blessings -- refuses to go back because she no longer puts icing on the sides of the German Chocolate Cake. Bottom line, I'm not going to let her personality changes deprive me of what may be one of the 2 best cakes I've had since my mother passed. LOL
Posted: 8/09/2010 • Link to this review
I ordered a cake for my husband's 40th birthday. I thought the service was great and the cake was delicious. The cake was extremely rich but to be expected from a cream cheese icing, chocolate cake. Someone from the bakery actually followed me to my car and asked me not to refrigerate the cake. I thought that was extremely thoughtful and appreciated the advice. I never had cake from here before but have enjoyed the cookies. Give them a try because I think some of the reviews for this establishment are inadequate.
Posted: 3/17/2010 • Link to this review
I traveled from Covington GA to do business at this eatablishment.I have always believed in supporting black owned businesses.They don't care if you spend $4.53 for a slice of cake or $100.00.They treat you like crap either way.The company rules and policies are never consistent.I used to be able to get small samples of cake until one day when I had to face the mean, old owner. She flat out told me that she was not going to give me a sample because they never gave samples since she opened her business.She was not willing to bend her made-up rule to keep her customer satisfied. I made my purchase and left very unhappy with the service. I am the type of person who pays for mostly everything with my debit card. I have always paid with my debit card at this business for 1 slice of cake. The evil owner told me that I had to spend at least $5.00 if I was using my debit card for my purchase. I asked her when did that policy go into effect. She said that it has been that was since she opened her business. I chose not to argue so I added a drink to my order.I told her about how she doesn't make me feel appreciated when I come in to do business there.She didn't apologize and told me that there was no need for her to apologize to me.I was done with her awful services.I do not recommend spending your money at this establishment because you are a $ bill and not a customer.I will take my business somewhere else.
Posted: 3/03/2010 • Last edited: 3/15/2010 • Link to this review
I have to agree with the last review. I stopped in to get prices and check variety because I was planning for an event. I asked several questions and was given a business card for the website. This made no sense to me since I was standing in the store. I asked if prices were on the site. The answer...no. I started writing down my options and looked up to find the person helping me looking out the window. Her expression was irritated because she'd stopped responding to my questions. However, there were no other customers in the store. I put my pen away and left. Customer service is part of the package to me.
Posted: 10/13/2009 • Link to this review
I wasn't going to write a review but I read the review about the birthday cake and felt compelled to say something in hopes that our messages will be taken into consideration. First let me say that I am a fan of this bakery. I am in love with the red velvet cupcakes. What I am not in love with is the customer service that is sometimes received at this establishment. I have been visitng this bakery for almost two years now. And I have to say that "Ms. Sweet Blessings" is NOT SWEET AT ALL! It all started with the icing disappearing from the sides of the cakes. One week the cakes have icing on all sides and the next month they do not. When I recently inquired about a cake that previously icing and now deos not, I was given the unfriendliest look ever. I do have to say that the other ladies in the bakery are quite friendly. I will laugh and joke with them. To go along with Ms. Sweet Blessings unprofessional attitude are all the unwelcoming and uninviting "do not touch" signs. There are so many that you wish some were in a different language. I have not and will not be returning to this bakery. I don't need the extra calories anyways. I have recommended this bakery to a few friends. Is this a practice that I will continue to do.... I think not. If you do not mind going into an establishment where you are giving your hard earned money to someone that is rude to you then I say go to Sweet Blessings.
Posted: 6/09/2009 • Link to this review
Sweet Blessings' is known for its red velvet cakes. They are pretty delish! However, the attitide of the owner is so unacceptable. Their attitude is "I know I am the best so it's my way"--unfortunately for her I am not one to continue to tak subpar customer service--and I know that I will not recommend any of my friends to be subjected to this type of attitude. The signs with do not touch there has to be 50 or more of these--you dont see these at other bakeries. Oh well the hunt continues for great service and great cake!
Posted: 6/09/2009 • Last edited: 10/13/2009 • Link to this review
After being referred to this bakery by several friends, I was determined to have a special b'day cake at my bon voyage party by going to Sweet Blessings Bakery. The cake was not any different than what my grandmother used to bake, and the taste was not any better than what I could have baked out of the box. My guest were not pleased and neither was I. I put the cake in the freezer as I went on my 7 day cruise. Upon my return I called the bakery to let them know I was not happy with the cake, if at all possible could I get a credit towards perhaps another cake. They immediately said NO, because it was so long ago. I thought that was very unfriendly, unprofessional and inconsiderate. I kept reminding her that I still had 90% of the cake still in the freezer and would return it all. The reply was a flat NO! I just said no problem, I'll just have to let everyone know what a negative experience have had with this bakery. She didn't seem to mind, as she adimately stated NO! Absolutely Nothing! We are not doing NOTHING! I nicely asked for a reason, and she refused to provide me with one and hung up the phone in my face. Oh, did I mention this was the owner I was speaking to.
Posted: 4/24/2009 • Link to this review