This is Debjay1021's TrustRating, which is based on both the number of reviews Debjay1021 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Debjay1021 has been to the Kudzu community.
Posted on
10/3/2007
|
Great Cake...Bad Customer Service
This wedding cake was the best tasting cake I have ever hadbut the main lady treated me horrible. She overcharged my card for the amount American Express charges them to run my card, and when I said something to her she expected me to pay for it without her ever saying anything before she ran it. UmmmI think NOT!! One day I went there after I was already committed to their place for my wedding cake, she came out from the back room with a spatula in her mouth, licking it in front of me. Ewwww. (Unprofessional) The cake is good but sometimes it is not worth being worried that something will go wrong with your cake when you have so much else to worry about. Good luck if you decide to go with this company. Remember she can be really mean if you say the wrong thing.
|

|
| Quality |
|
| Service |
|
| Value |
|
|
|
|
|
|
Was this review helpful?
|
|
Sweet Dreams Bakery School replied on
10-03-2007
Customer was advised up front that we did not accept American Express. She did not have her credit cards with her the day she ordered her wedding cake but gave us a credit card number to use. When we received our merchant statement it had additional fees from that charge. We tried to contact her leaving voice mails asking her to give us a call or we would charge her card for the additional fees. She apparently changed her contact number but did not tell us so she did not get the messages. After receiving a call from her about an additional charge to her card, we promptly refunded the overcharge to her sister when she came by with a ribbon swatch.
The cake was delivered on time and intact. Later the customer tried to get a refund from her credit card company stating that her wedding cake was delivered upside down. Her claim was denied when we provided onsite photographs showing the wedding cake delivered intact.
So, she would use what should be the happiest time of her life, trying to get a refund for her wedding cake when she admitted she enjoyed it.
|
|