I ordered turkey online for Christmas Eve on 12/14/10. The cutoff for Christmas orders was 12/16/10. I requested that it be delivered between 5pm and 7pm. My guests were to arrive at 7pm. At 6:30 on Christmas Eve, I called to check on my order. I was put on hold for 10 minutes and eventually hung up since I'd obviously been forgotten. I called back about 7 times and finally talked to someone. They informed me that they were running behind due to numerous orders and would have someone call me back. No one called me back. At 8pm, I called again, and was told the turkey would be there in 30 minutes. At 9pm I called and was told they were 20 minutes away. At 10pm, with a house full of hungry guests, I called again, and was livid. They informed me that they were about 30 minutes away. At 10:30pm I called again and had to give the driver directions to my house since he was lost. No GPS for delivery drivers? Really? So at 11pm, we finally sat down to eat. The turkey was good but it's obvious that they made the turkey when I called at 6:30 to inquire about it. I had food ready at 7pm so needless to say as the hostess, I was beyond rage, trying to keep sides warm for 4 hours. They *said* they'd refund the $20 delivery charge but I'll believe it when I see it in my account. If you plan to do business with this poor excuse for a company, you unfortunately will have to confirm your order at the time you'd like them to prepare it.
Posted: 12/27/2010 • Link to this review
Order a fried turkey using a Living Social coupon. Requested a 4pm pickup; my turkey wasn't ready until after 8:30pm AND my turkey was not done. I will never set foot in this place again. Dreadful customer service.
Posted: 12/27/2010 • Link to this review
Absolutely pathetically poor service. Whatever you do, do NOT use their online ordering and shipping service. We called first, were told (because they were busy) to order a week in advance of Christmas (which we did - as well as ordering for a delivery date the day before we actually needed it), but on the due date - nothing. Called that day - they said they would call back, but by the time i realized they had not and called back, the phone wasn't answered. The next morning, a loooong wait on the phone - much shuffling of papers, and hen 'oh, I found your order (no apology that it was now 2 days late, mind you) - I'll bring it out before 4:00 today'. But no - nothing showed up. Now we're entertaining company on Christmas Day with leftovers because of these incompetent jerks. Just PATHETIC.
Posted: 12/25/2010 • Link to this review
Horrible company to do business with. Bought their Living Social deal and ordered my turkey the day it came out. When I ordered, there was no place to choose a shipping method...only a box to state whether it was for pick up or delivery. Well, I stated I wanted it delivered today, 12/17. Today I called to get an estimate time for delivery and they said I never paid shipping and my turkey was not coming. As a businees, and providing quality service to the customer, I should have been called ahead of time to be informed that there was a problem with my order as I would have been happy and willing to pay for delivery....just had no way of doing it when this first launched. Needless to say this company completely screwed me for a family function this evening without even trying to make it right. I was told they have over 500 orders...well, if you can't handle the business and treat each order personally...don'y put out anymore Groupons or Living Socials. HORRIBLE BUSINESS. Wouldn'tt take my dog to eat there!!!! STAY AWAY!!! Because of them, my family dinner tonight has been completely messed up!!! THANKS....crapeez r us!!!
Posted: 12/17/2010 • Link to this review
My wife and I stumbled accross this place on a friday night. The food was awesome. It is a fimily atmosphere. I had the tamale and Catfish combo. I never knew Mississippi was known for a tamale, but it was exceptional. My wife had the catfish and Red beans. She is a picky eater and I knew if she thought the catfish was good they were doing something well. Little did we know they had Live Music. The band was awesome. The Place was packed though it's a bit small also. I loved it My wife Loved it, and we will be back. Keep up the good work Sweet Teas
Posted: 7/10/2010 • Link to this review