Bough a watch for a Christmas gift and although they have a 7 day return policy and I was purchasing on Dec 12th they said since it was a Christmas gift and we would be traveling out of town until mid January we would be able to return it . Watch is too small - will not fit my husband's wrist. This has never happened before. He is only 5'9" and always has to have links removed. Must be manufacturing defect. They can add links for an additional $300. Are you kidding - on a $3000 watch? And they have completely forgotton the extended return policy!!! What a shoddy operation!!!
Posted: 1/13/2014 • Link to this review
When a client is buying a gift for someone special, at any time of the year, we are always proud to offer a special level of service. This customer is no exception. She was thrilled when she saw just the right Omega watch that would be perfect for her husband to wear while golfing.
When she contacted us in January, of course we tried to help her as best we could. The 6¾" length of the bracelet on the watch she bought was apparently not long enough. Naturally, we sell our pre-owned watches with every feature and dimension described, and she saw the watch herself when she chose it. We searched our resources for the additional links she requested. We were able to put her in touch with a very helpful representative at Omega, and she could order the additional links for $95 each. To help her as much as we could, we would have even installed any additional links she bought from Omega at no labor charge. We were willing to help her as a gratuity.
As an alternative, even though any 'extension to our 7 days return policy' wasn't discussed or written on her receipt, we were also happy to offer her a store credit or an exchange for a different watch. We would love to keep this client happy, but there were just no other options we could offer her that could satisfy her. Sadly, she chose to translate our policies into her own terms and ideas.
It is very unfortunate that some people take advantage of this online platform, and start broadcasting misleading or fabricated messages that do not represent what actually happened. We have thousands of satisfied clients around the world as a testimony to our excellent customer service. Our record speaks for itself on Google Shopping, eKomi, eBay, and many other independent purchasing and rating sites, where we have earned "100% positive" reviews and testimonials.
I recently purchased a watch from Swiss Watch Expo and would not change a thing if I had to do it again. The team at SWE made for a very pleasant experience by having a great selection, great prices and great service. Thanks.
Posted: 4/03/2012 • Link to this review
Well, I got my watch today, and I could not be happier! My watch was exactly as described and the quick and free shipping was a plus. The watch arrived as advertised and I immediately took it to a Rolex authorized service technician to make sure the watches authenticity. I was pleased to find out the watch is 100% genuine. Thanks to Vita and Yakov for a great buying experience. I would DEFINITELY buy another watch from Swiss Watch Expo ,and I recommend them highly for anyone who is looking to buy a Rolex.
Posted: 12/09/2011 • Last edited: 3/31/2012 • Link to this review
i purchased a Breitling watch from Swiss Watch Expo and was extremely impressed with all aspects of the purchase. the product is as advertised and looks fantastic. the communication was excellent and payment was easy and smooth. im not in the U.S and had my watch within 18 hours of payment being recieved! un-rivaled service i must say. I highly recommend Swiss Watch Expo even if you are based outside the U.S. I will not hesitate to do buisness with them. Many thanks!
Posted: 11/04/2011 • Link to this review
I just got my new watch from Swiss Watch Expo and I can gladly say that next time i need to get a watch i know exactly where I will be going. I dealt with a lady called Victoria and she was responsive and polite with my many phone calls. The amount of times I called up would annoy anyone but Victoria was so polite and friendly. I also talked to Jake as he had to change my watch dial to a different one and he was polite and sent my watch the very next day. Very pleased at watch and already many comments on it already. Thanks so much Swiss Watch Expo.
Posted: 6/12/2011 • Link to this review