T-Mobile

I can't quite believe I'm reviewing a cell phone retailer, but here I am! I am so sorry for mjohnson1681's experience - because mine (multiple ones, actually, as you will "see") is the exact opposite! Read on for what experience/what-have-you I can share . . .

For me, having to actually GO to a cell store is torture. Um, that's what the internet's for. Don't even get me started on the stories I could tell you about the Sprint store in Around Lenox, or one particular experience at an AT&T (or . . . whatever they're called now) post.

So when I left my job in May and turned in my company-owned and maintained Treo, I was left with just my Blackberry Pearl. I've been a T-mobile customer for about four years now, but it'd always been for my second, extra, not-necessary phone! All of a sudden . . . I had to figure out what phone, and plan, and well, everything I needed! And I didn't have my Treo for internet or GPS or - anything!

So. I went to the T-Mobile store to see what I could do. I couldn't upgrade my phone/get a discount completely, but I had great and quick service and an un-painful experience on switching to a) a Blackberry Curve and b) a different plan. I asked nicely, and I got a little "break" on the necessary charges. The guy who helped me, was really patient and attentive and informative about my options! Great Service!!

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I was also fooled by the rebate offer. The sales guy was later fired according the the manager. Just don't use this store and call T-mobile directly.

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The Store use false rebate info to fool me to grade two phones. They even pretended to file the rebate on your behalf. After three months, they then say "they made a honest mistake"

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