T-Mobile is a national provider of wireless voice, messaging & 4G data - Reaching over 215 million people.
Connection is good. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc., have this idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing: help you stick together with the people who make your life come alive. That’s why we’re here.
Signed up for cell service with these folks after reviewing their service map that showed acceptable to good service at my home. Came home and only have "no service" indicator withing 500 yards of my property. Called their customer service and after a few hours was told that they had tower maintenance ongoing and service would be restored within 48 hours. Went out of town for a week and when I came back, still had "no service". Went back to the store and was told that the service would not work at my home. They also would not provide a refund since it had been more than two days since I started service. I asserted that I didn't cancel service withing two days because they assured me that the problem had been fixed. The person in the store said "yeah, they say that all of the time" Sorry customer service
Posted: 6/16/2013 • Link to this review