I sent Luke my truck and he did miracles on it. took 3 weeks to diagnose a bad ignition coil. I was told my chassis and such was greased and fluids changed. yes the oil was changed. however the center diff I found still inoperative on the road, later in Connecticutt on this trip my front driveshaft broke. A fellow rover enthusiast had a clean good used one and swapped it out for me and he did grease the chasis proper. we checked the front and rear center diffs and the oils HAD NOT been changed. furthermore my double cardan rear driveshaft I paid him $175 to fix was not in the truck. I called THE SHOP and they had no clue where it went and so I am out of a driveshaft and $175 and no apology. CDL still broken. He did this to a fellow veteran. When will you make this right?
Posted: 1/22/2014 • Link to this review
If you you own a land rover this is the place to bring it! Luke and the guys really take care of you! I've had my Range rover for 2 years and these are the only people I would let touch my rover. The service and experience they provide is always spot on! Luke and the guys are always kind and friendly and alot better than the dealership! Keep up the good work guys! Thanks for everything!
Posted: 10/10/2013 • Link to this review
I have taken my 03 Disco to Luke and Will for various repairs over the last two years. They have always been honest with the work required and have quoted very fair prices (MUCH lower than the dealerships around town). They also know these trucks like no one else, and I really value having someone close by who is a true expert. Their customer service, honesty, and integrity are top notch and I highly recommend them to fellow Rover owners. They even gave me a ride back to work! Well done guys!
Posted: 3/14/2012 • Link to this review
From the first time I spoke with Will and Luke I could tell these young men were concerned about me and knowledge they have is unmatched. They treated me and my family as though we were family and worked with us throughout the process. I picked up our 2000 Land Rover Discovery II earlier this afternoon and the truck is like new... The engine was rebuilt and the power steering pump needed replacing... all of this work was done in a timely fashion and the investment came in on budget. They are my only option if I need additional services. Great job guys.
Posted: 3/11/2012 • Link to this review
From start to finish a great experience. They communicated well throughout, stayed within the quote they gave me & put up with my asking odd questions. Will definitely go back to them any time my rover needs work, and would recommend them to anyone.
Posted: 3/09/2012 • Link to this review
Three items you want when you have someone crack open your Land Rover. Luke, Will, and the team at the Shop are Land Rover afficianados - they care as much for your truck as they do for their own, providing a realm of quality and service exceeding the factory shops in town. The team at The Shop recently replaced the head gaskets in my 2004 LR Disco - along with a few other tasks - at a mind warping speed of only five days (I slowed them down a day or two as I wanted to provide Amsoil products for my truck and Amsoil took their time to ship). I perform the maintenance and most of the work on my truck, but when I don't have time, or don't want to tackle something difficult, (okay - or get in over my head), I know the team at The Shop are more than willing to do so. You will find others that may fix your Rover a little cheaper, but rest assured that you won't have the peace of mind knowing it was fixed correctly. Thanks again, guys, for getting my truck going again!
Posted: 3/02/2012 • Link to this review
Luke, Will & the other staff at The Shop are top notch. You will never need - or want - another technician to take care of your Rover. These men are honest, kind, respectful, flexible, caring...I can't say enough good things about them! As a woman, it can be intimidating to take your vehicle to someone, but they make it a pleasure. They never take advantage; they always make it comfortable and safe. I can call them at any time and they always accommodate me, the work is quality, it is unequivocally guaranteed and their rates are fantastic. You cannot find a better shop!
Posted: 2/27/2012 • Link to this review
Disco II: Northpoint quoted me over $2500 for work. The Shop quoted me less than $500 and prioritized the work to help me budget short-term & long-term needed repairs. I take my Discovery ONLY to The Shop. They give me exceptional service 100% of the time! I'm a busy professional woman who hasn't the time or knowledge (or care) of auto repairs. Luke, Will, David, and Ely (yes, I know them all) treat me well and will take the time to SHOW me the issues with the vehicle. I trust them implicitly! These guys love what they do, and that makes me happy to know my vehicle is in a place where they take pride in what they do.
Posted: 2/20/2012 • Link to this review
Shop does good work, but Will (front office) is never accurate on time table to complete work. Takes upwards of 4-5 days to have a mechanic look at your vehicle. If it's specialty work, let Luke do it. If someone else can handle the repair, give it to them. You'll get your LR back on time and spend less money! This was strike three for me... very sad and unfortunate!!!!
Posted: 2/03/2011 • Link to this review
Having two Rovers, I don't always have time to do my own repairs. I trust Luke and his team to treat my trucks as if they were their mothers! Good people and good work with fair prices. If you have a Rover, this is the place to take it for some TLC.
Posted: 12/27/2008 • Link to this review
Okay, finding a competent repair shop for your Land Rover in Atlanta can be difficult. Even more difficult is finding a competent repair shop that is reasonably priced. Well, The Shop in Norcross combines these two qualities along with fairness, integrity, and timeliness. What more can you ask for. It's a great experience. R
Posted: 4/24/2008 • Link to this review
THE SHOP recycles all oil, coolant, and scrap metals. Synthetic Amsoil used.