Stay Away!!! Simply put I had a leak through my bathtub. Called TLC and their plumber told me that the pipes had to be replaced and so did the tub. Since it was an unusual size, I had to order through a company they knew if I wanted to take a shower within the next few days. After their initial visit fee of $300, they then gave me an estimate of over $6000 for just a new tub and the labor involved. Called another plumber and he saw that the actual problem was a leaky valve and nothing had to be replaced. Overall cost $200. Called the head of the company (Thad Condon) and he wasn't concerned in the slightest that his plumber misdiagnosed my problem and was trying to upsell me. He just wanted his money. They were trying to use my lack of knowledge of plumbing to basically get away with fraud. Luckily I found an honest man to actually take care of my problem. Bottom line don't use them, and tell everyone else that they cannot be trusted.
Posted: 5/04/2010 • Link to this review
A small plastic toy was clogging our bathtub drain. We had another plumber come out and he couldn't unclog it. He even poured sulfer down the drain which later we found out is terrible for the environment and for humans. So, we called TLC and the plumber said he couldn't guarantee something another plumber had attempted, but loved a plumbing challenge. If he couldn't get it out the using a snake, he would have to cut the pipe. Well, he broke down the toy using a drill. We were thankful we didn't have to do anything drastic. It was nice to see a plumber who loves his job. He was very professional and did his job efficiently and cost effectively.
Posted: 12/07/2009 • Last edited: 12/10/2009 • Link to this review
People beware! This company is terrible. Had my sewer at my northpark home backed up. Called these guys, they sent somone out quick enough but the guy told me it was going to be $350.00 to snake out my drain. Then was not able to open it within 30 minutes and told me the estimate only included an hour of labor and he had already been working on the problem for an hour and 15 minutes. That wasnt true. He had been at my house for an hour and 15 minutes, but he spent the first hour writing up my estimate and removing my toilet. So then he tells me it's going to be another $95.00 to continue working on it for another hour but he couldnt guarantee he was going to be able to fix the problem. I was really pressed for time at this point so I agreed. And what do you know! 5 minutes later he fixed it. Then he hands me my bill for $445 for an hour and a half of work and tells me he cant guarantee its going to hold up for very long and gives me an estimate of an additional $1,895.00 to install an access to the drain for the future. Well I was pretty frustrated at this point and told him he need not worry about what I may or may not need for the future because my future would not include him or his company. Terrible! just terrible!
Posted: 1/19/2009 • Last edited: 3/26/2009 • Link to this review
I was hesitant to use another pluming contractor as I had a horrible experience with another plumber (see my other review); however, TLC was recommended by a friend. The tech, David O. was excellent. He was on time, honest, and the rates were beyond reasonable. It truly did seem like they cared about how their customers. I wish all contractors were this good.
Posted: 7/15/2008 • Last edited: 4/03/2009 • Link to this review
Thank you for your review! We take pride in providing our customers with complete satisfaction throughout their entire plumbing experience. We are glad that we were able to provide you with a positive outcome for your plumbing needs.
I called with a non-emergency job and was offered an appointment the same day. The plumber arrived before the scheduled window, quickly diagnosed the problem and fixed it. He was friendly, explained what he would do and left everything neat and clean.
Posted: 6/23/2008 • Link to this review
Thank you for your comment. It is very exciting to see that you experienced the goals we strive for: prompt, courteous, affordable and professional service. We look forward to providing you with the same quality service in the future!
I've had numerous occasions over the past seven plus years to use TLC Plumbing and they've been unfailingly promt, courteous, clean, efficient and reasonable. As a widow on a fixed income, I appreciate their integrity and the fact that I can trust them whether it's a big job or something small.
Posted: 6/16/2008 • Link to this review
Seven years! Wow! We are happy to know that you are satisfied with our services and we greatly appreciate your continued patronage. Although plumbing issues can be very unfortunate we are glad that you choose TLC Plumbing Inc. to help you through it. We look forward to serving you again.
These guys are fast, competent and have a great attitude! Ramon came out and fixed my leaking sink. He also crawled under the house to check for another leak, and took a picture of my plumbing! These days, it is sometimes difficult to get a call back on the same day and he was at my house in an hour! The person in the office was also very nice and helpful. Great customer service!
Posted: 5/29/2008 • Link to this review
Nobody likes unexpected plumbing problems and the inevitable expense that goes with them. But a prompt, courteous and amicable plumber can make all the difference. The plumber that TLC Plumbing sent was all of those things.
Posted: 5/26/2008 • Link to this review
Fast, courteous, professional, and more importantly, good quality. Ask for Brent, Dave, or Ramon. They rescued me from my plumbing nightmare by getting down to business. I really appreciated how they explained everything, every step of the way...no surprises!
Posted: 4/17/2008 • Link to this review
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