I have been a customer of TLM Security for about five years. Although I haven't had any major issues with the system, I haven't enjoyed the customer service at all. It is quite annoying that only one person, Gary Johnson, installs and operates the systems. He is usually busy whenever I call and sometimes doesn't return calls. I wish I had went with one of the larger security systems because I am not saving any money but wanted to support a smaller business owner.
Posted: 9/27/2013 • Link to this review
I appreciate the quick response when called, however, was disappointed when the tech agreed to return and bring me a remote, but did not return nor never called again. I also payed the 1st 3 months in advance, was told would not receive a bill for the next 2 months. I got a bill one month laer. Called to question and got the run around.
Posted: 1/27/2013 • Link to this review
Ok....My system finally works as it suppost too. In my last review, I was angry because the system alerted and the I was warned by the police for the false alarm. At that time, I felt justified in my statement. But to his credit, Mr. Johnson, of TLM Security stepped up and found a solution to a very unique system problem caused by circumstances beyond Mr. Johnson's control. So I wish to make it clear that he indeed made everything right and now going forward, I am satisfied with the installed system and monitoring. I have already begun the process of referring my clients to TLM Security and I am sure he will work tirelessly to serve their needs as well.
Posted: 10/30/2011 • Last edited: 11/20/2011 • Link to this review
We switched to this company after comparison shopping. They have very reasonable rates for equippment install and monthly monitioring. I was impressed with the professionalism during the install. I can recommend this company for security monitoring.
Posted: 5/27/2009 • Link to this review
TLM Security quickly installed a new system around my busy schedule. The tech was very knowledgeable, informative and friendly. The best part is he cleaned up after himself! This is the best company and the best price.
Posted: 3/10/2009 • Link to this review
I have had my system in my new place for 2 years now and it's great...I have not had any issues at all....The technician is great...very nice young man.... I would recommend this company.
Posted: 1/08/2009 • Last edited: 1/13/2009 • Link to this review
My experience with Gary and TLM has been exceptional. Gary is extremely hardworking and truly wants to provide you with the best system and service for your money. He is easy to deal with, very accommodating and professional. The system is wonderful. It gives me peace of mind at an affordable price.
Posted: 10/09/2008 • Link to this review
I recently had TLM install their alarm system in my new home. The system is easy to use and price was great. The technician was polite and explained all the features to me. I definitely would recommend this company to anyone looking to keep their family safe.
Posted: 9/23/2008 • Last edited: 1/13/2009 • Link to this review
I spoke with several companies and they were all the same as far as price(some were twice as much), the type of systems they used, etc. I thought the same of this company, however I have been pleasantly surprised thus far. Gary gave me a great deal on the system, saving me over $200. I have had several alarms go off and the company called me soon after; they even called me to let me know I had power fluctuations in my system(no fault of the company; I have some bad wiring). Forget all these bigger companies, such as ADT(who previously wired my house and botched the job), Brinks, etc. You won't get the service and you will spend twice the money.
Posted: 7/07/2008 • Link to this review
We are very happy with the system Gary installed. We had ADT originally and within days decided to change. Gary gave us a quote & stuck by it. He was able to fit us in even though it was a last minute call. That was much appreciated since we did not want the house to have lapse between the company switch. We love our system and how easy it is to use. Would definitely recommend TLM and Gary. Plan to have other items installed later and Gary is willing to work with us on those items as well. Glad I found TLM and their reviews on Kudzu. Made life much easier and safer for our family. Thanks Gary, the Jackson's.
Posted: 6/16/2008 • Link to this review
Excellent service and accomodating. Gary has been very responsive and helpful in all aspects from installation through follow-up monitoring.
Posted: 6/14/2007 • Last edited: 1/02/2008 • Link to this review
The best in the Security business.Gary was a very helpful person and helped me to solve all my security alarm problem. he took his time to listen and understand the issue and fixed the problem . very honest hard working man. Highly recommended. A+++
Posted: 6/02/2007 • Last edited: 1/02/2008 • Link to this review
I recently had my alarm system activated in my home and began a monitoring agreement with TLM. I am truly pleased by the services received so far. My consultant did a fantastic job in explaining my options and helping me choose the services that would best protect my home and family leading us to a greater peace of mind. He also provided me with detailed instructions on how to use the system. He was punctual, courteous, knowledgeable, and extremely professional. I was even provided a written certificate for my insurance company to receive additional discounts on my home insurance. He did an outstanding job. TLM Security is affordable, dependable and comes highly recommended.
Posted: 11/07/2006 • Last edited: 1/02/2008 • Link to this review
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