Tailwinds Pet Resort

(602) 265-8245 www.tailwindsaz.com »

1625 E Osborn RoadPhoenix, AZ 85016   map »

Business overview

Service Area

  • Ahwatukee
  • Anthem
  • Carefree
  • Cave Creek
  • Chandler
  • Fountain Hills
  • Gilbert
  • Glendale (Downtown/South)
  • Glendale (Northwest)
  • Paradise Valley
  • Phoenix (Central)
  • Phoenix (East)
  • Phoenix (North)
  • Phoenix (Northeast)
  • Phoenix (Northwest)
  • Phoenix (South Mountain)
  • Scottsdale (North)
  • Scottsdale (Old Town)

Kudzu's "Best Of" Winner

2012

Hours of Operation

  • MON
  • 7:30am
  • 6:30pm
  • TUE
  • 7:30am
  • 6:30pm
  • WED
  • 7:30am
  • 6:30pm
  • THU
  • 7:30am
  • 6:30pm
  • FRI
  • 7:30am
  • 6:30pm
  • SAT
  • 9:00am
  • 4:00pm
  • SUN
  • 9:00am
  • 4:00pm

Payments Accepted

  • American Express
  • Debit Card
  • Mastercard
  • Personal Checks
  • Visa

Year Established

2007

Languages Spoken

  • English

Reviews

View More »

Great place for pets., 7/15/2013

Even my dog cannot speak, you can see to him that he really enjoyed the stay at this resort. She really love jumping and running on the field. I'm really thankful to the owner because he build this... kind of resort. It was a great experience not only for me specially to my dog chichi.

VIEW MORE »VIEW LESS »

Every Dog Lover's Nightmare, 10/19/2011

Tailswinds Pet Resort proved to be a nightmare for us and our dog. During our absence he was dropped or fell or jumped from a grooming table. As a result, our dog sustained a serious back injury.... He was in enormous pain and required spinal surgery. The unprofessional manner in which Tailwinds handled the situation made a horrible situation worse. Our dog has lost weight and has a seriously diminished appetite. He is having to learn to walk again and must be carried up and down stairs indefinitely. He requires medication twice a day and must undergo physical therapy. We have been caring for him through vomit, diarrhea and incontinence. To date, our dog's medical expenses stand at about $4000.00. If we hadn't been able to pay for the surgery, we would have had to euthanize our dog to spare him the excruciating back pain that prevented him from walking. Tailwinds refused to assume the cost of his surgery or medical treatment, stating that "accidents happen" and that their insurance doesn't cover this type of incident. I strongly recommend that you not entrust your dog to Tailwinds. I would never entrust Tailwinds again and I do not want what happened to us to happen to anyone else.

VIEW MORE »VIEW LESS »

Displaying 1-15 of 16

Reviews

garcia408

Reviews: 10

Great place for pets.

Even my dog cannot speak, you can see to him that he really enjoyed the stay at this resort. She really love jumping and running on the field. I'm really thankful to the owner because he build this kind of resort. It was a great experience not only for me specially to my dog chichi.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Nightmares

Reviews: 1

Every Dog Lover's Nightmare

Tailswinds Pet Resort proved to be a nightmare for us and our dog. During our absence he was dropped or fell or jumped from a grooming table. As a result, our dog sustained a serious back injury. He was in enormous pain and required spinal surgery. The unprofessional manner in which Tailwinds handled the situation made a horrible situation worse. Our dog has lost weight and has a seriously diminished appetite. He is having to learn to walk again and must be carried up and down stairs indefinitely. He requires medication twice a day and must undergo physical therapy. We have been caring for him through vomit, diarrhea and incontinence. To date, our dog's medical expenses stand at about $4000.00. If we hadn't been able to pay for the surgery, we would have had to euthanize our dog to spare him the excruciating back pain that prevented him from walking. Tailwinds refused to assume the cost of his surgery or medical treatment, stating that "accidents happen" and that their insurance doesn't cover this type of incident. I strongly recommend that you not entrust your dog to Tailwinds. I would never entrust Tailwinds again and I do not want what happened to us to happen to anyone else.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Marie K

Reviews: 2

Very Happy

My vet told me that Tailwinds had a new groomer. I made an appointment with Joni, she was able to accomadate me as a walkin on a Monday afternoon for my 2 dogs.One of them has behavior problems and she was able to handle him with ease. Everyone was friendly,and professional. Joni's skills were commendable.I was very pleased and surprised how good my dogs looked. I have gone thru 3 groomers this year. I wont be going anywhere else. I would highly recommend her to anyone.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

azbound

Reviews: 1

One happy pet owner!

Carol Thompson has been grooming my two miniature Australian Shepherds for over three years, always do they look fabulous! Carol is patient beyond measure, is animal understanding, and more so than anyone I know or have ever before met, takes extra measures to ensure both client AND owner are happy and looking their best. I consider Carol one of the best out there! Thanks for being an extra special friend to my kiddo's, and especially to me! Nicole Cannella 623-693-9560

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

arizonagirl11

Reviews: 1

Carol did an awsome job on our puppies!

I have an American Eskimo, who is kinda on the large side, and of course, pure white. We have not bathed her in quite some time,due to injuries, and in Arizona, that can mean quite a filthy coat! Well, her coat was indeed quite dirty, she had some matting, and needed a trim. We brought her on over to Carol, and could not believe the difference. She was beautifully trimmed, and so clean! Her fir was silky to the touch, and pure white once again. We brought another dog to be trimmed as well, and once again, a flawless job! Thank you Carol!!!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Veronica000

Reviews: 1

Fantastic!

I have a long haired cat, who always makes it quite clear to me how hot she is in the Phoenix summers. I was a bit apprehensive about having her shaved, as she doesn't have the best attitude about being groomed, let alone bathed or trimmed. Carol did a fantastic job turning her from a woolly mammoth into an adorable little lioness! She was able to deal with her attitude, get the job done, and not harm my precious baby (or incur any bites or scratches herself) in the process!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Lana S

Reviews: 1

wonderful

I was recommended by a friend to see the groomer at tailwinds. joni was very helpful and so was the rest of the staff. both of my dogs were perfectly groomed and smelled wonderful. the prices were reasonable and the facility is phenomonal. even though i have too drive a ways i wont be going anywhere else.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Andileigh

Reviews: 1

Don't let Jonny groom your dog!

Worst groomer ever! I took two of my dogs in that I had been taking for some time. One was just a bath and nails, when I went to pickup she was still covered in excess hair - when I asked, Jonny told me there was an extra charge beyond 15 minutes spent blowing her out. I was never called and have never had anyone try to charge me extra. My other dog was a groom. He was given to me with one side longer than the other, his ears were not trimmed the way I'd requested and he belly and boy parts were only partially trimmed. She took him back and returned him to me with my dog in her hand and her arm extended out, needless to say my 4 lb dog was trembling being dangled in this manner. Keith was indifferent when I told him I wouldnt be returning, he seemed very absorbed in the computer screen in front of him, perhaps I was interrupting a video game. he said he would tell the owner I was dissatisfied. There was another young lady who was very pleasant but didnt know how to manage the situation. Jonny was abrasive and when I told her I wouldnt be returning she told me she should have charged me full price while chasing after me as I left. I definitely was not getting a discount. I've allowed a week for the manager to call and address the issue, however no call has been made.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

ImpressedCustom

Reviews: 2

None Like It......It's the Best Around!

I have taken my two dogs to Mischelle the owner and groomer for over 5 years now and when she opened her new location I was more than excited, it was a dream of hers for years to have her own pet resort. She finally did it and it is out of this world. She treats the animals...all the animals like kings and queens. I have never worried about how they'd be treated when I dropped them off to be groomed. They actually like going to her and it's nice that as the dog owner you can feel confident that your animal(s) are in good hands. She does a great job and her place is wonderful. There is no other place around like this...she even has TV's in the boarding ares so that the dogs don't feel alone......now that is going above and beyond to make sure your animal is comfortable and feels safe, this is the ONLY place I'll go now!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

SusanS1

Reviews: 1

Everything You'd Want and More!

I brought my 4-month old puppy who was not very comfortable with new people to Tailwinds for the afternoon, and was a little nervous to be leaving him for the first time. He couldn't have been in better hands! The owners gave him extra attention and even gave me tips when I picked him up about how to help reduce separation anxiety. They also gave him a quick groom while he was there just to get him comfortable with the process. The facilities are unbelievable, but the best thing is that the owners so clearly love the dogs and love what they're doing. It felt like leaving him with friends and not at all like a kennel.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

edojapan

Reviews: 1

There is no better...

When you take off to travel the world, let the 4 footed members of your family be pampered. I know when I come back they have had just as a good time as I have had around the world when they have been at Tailwinds.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

CentralPHXDoglover

Reviews: 1

A Hidden Gem

Although I generally don't board my elderly dog anymore, I did take her to Tailwinds for grooming, mostly because it is near my home. I was concerned that the groomer not knick some warts on my dog's leg when trimming, but Micshelle was very careful and conscientious, and Maggie had a great time. The facility is also absolutely pristine and obviously designed with animals' safety and comfort in mind. And the several grass yards with shaded canopies are perfect for canine exercise!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

CentralPHX

Reviews: 2

My dogs LOVE this place!

My two dogs have been here for daycare, for grooming, for overnight, and for nearly a week. They just love it! The prices are reasonable for all you get, and the staff is absolutely delightful. You just cannot do better than Tailwinds!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

AdagioSighthounds

Reviews: 1

Dog owners, heads up! Or tails!!

For over 25 years my wife and I have been breeders, and have shown several breeds of sighthounds all over the South West. We're dog people. So, when I first drove into the Tail Winds Pet Resort facility, I thought I was in the wrong place--it WAS NOT what I expected. It was not a large building with kennels lined up against walls and a walk way between. It is small, attractive, self-contained buildings, each one intelligently designed to accomodate the needs and wants of their canine guests; with large grassy areas to exercize, and a separate, attractive office/grooming facility laid out to efficiently and effectively care for their customers. Go see it!!! Nuf said.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

lyssn75

Reviews: 1

Your dogs vacation while you're on vacation!

This is a beautiful facility so I didn't feel so bad leaving my dog to play with the other dogs while I was on vacation! She was super soft and smelled great when I went to pick her up. She was a bit tired from all the playtime activities but had a great time :)

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO