I was referred by my spinal surgeon for severe neck pain. When I called Alliance, I was told to have my doctor fax all my medical records, which I did by the next day. 7 days past without a call to schedule a new patient appointment. I called three times to get a status and was told each time it was under review. I decided if Alliance was this unresponsive and uncaring about a patient in pain just to get scheduled for an appointment, then they would be equally unresponsive and uncaring if I ever got in to see a doctor. So I called them and told them I was going to a different clinic and that I wanted to pick up my records. The woman on the phone told me I could not do that for inexplicable reasons and didn't offer to just fax them to the new clinic. They are my records and I am the patient so I find it odd that I couldn't get my own records. This company is a red flag and very unprofessional. BTW, after faxing my records to the alternative clinic, I received a call from them within 5 minutes and was scheduled for an appointment for a few days. I sincerely regret choosing Alliance and it's unfortunate a week was wasted without getting medical care I needed.
Date September 2016
Posted: 9/21/2016 • Link to this review
He is very personal and very qualified. I have been to many pain doctors and he is the first one who truly cared about me and my back pain. He took the time to listen to what was wrong, and after that he showed geniune passion in finding the route of the problem. He is very qualified and I have never felt this good.
Posted: 6/06/2007 • Last edited: 7/06/2010 • Link to this review