It has been more than 2 months since we contracted for a shower install with Taylor. We were told 4-6 weeks. I called a few weeks ago and got some runaround. I called back today and have not gotten a response. I am afraid that I might as well have thrown my money out the window. I hope that someday I can write a new review that at least I like what we got, but there will always be a star or two less because of this stalling.
They sold us a new shower. They haven't put it in yet.
Posted: 5/24/2017 • Link to this review
We had a great experience! The windows were installed on time and they were very efficient. Everyone at Taylor Construction was great to work with. I would highly recommend them.
Date November 2016
Posted: 12/02/2016 • Link to this review
Taylor Construction did a great job in a very short time installing my new windows. I really like the windows in their appearance and the UV reduction in saving energy. The team came in a very professional manner keeping me update on the progress of their work. Upon completion they did as they promised leaving the work area clean and neat. I recommend Taylor Construction to those who are considering new windows and doors. This was the second window project Taylor Construction performed for me. The price of both projects was excellent in value.
The work was performed in replacing a total of 12 windows under two project contracts on my 18 year old home where the existing windows had broken seals loosing their insulation properties.
Area Mcdonough, GA
Cost $3,000 - $4,999
Date June 2016
Posted: 11/10/2016 • Link to this review
We like the finished product so far - it looks great. But, boy, was it a fiasco getting it done. Fortunately I happened to come home when they started installing the siding as they were putting up the wrong color. Had been ordered incorrectly. It happens - no big problem by us assuming it could be corrected. But then the delays began with nearly no communication from Taylor. An estimate of 3 days turned into several weeks. The crew was nice enough and themselves were frustrated, but outside of the original salesman, Taylor was pretty much AWOL. Finally got it done, but still took quite a bit to get the finishing touches completed. And in the end, we never did get an extension cord returned that we reported multiple times had been accidentally taken by the crew. Small potatoes, but come on! So it looks great, but for what they charge, I would have expected much, much better customer service and someone checking in with us nearly daily when they discovered their big order mistake. And they need to keep checking until they know that all was done. So if you have a lot of time and can check on the job, they seem to have good stuff and do a good job. But you have to stay on top of it. And do not do a favor and sign the "completion" document until every tiny thing is complete or you may never see them again.
Siding & Gutters
Area Lilburn, GA
Cost $30,000 - $99,999
Date September 2016
Posted: 10/05/2016 • Link to this review
Our experience with Taylor construction was way worse than buying a car! We contacted Taylor construction for an estimate on new energy efficient windows. When I made the appointment those people were very nice and had great customer service. But they were over an hour late I called and all I got was an apology. "I don't know why I can't get ahold of my technician, and if you buy our windows within a year you'd receive an inconvenience discount". So I reschedule for the following day at noon. Once again over an hour late! I called and I was told the sales person was stuck on 285. When he finally got here he had a completely different story. I never receive a call saying they were on there way and was late or anything. Moving on to the consultation. Our sales person had never done a window estimate. We had explained that he was an hour and a half late and that he had plans. (This appointment was on a Saturday) The sales person told us that he couldn't complete the estimate in an hour and a half. By the time he took his measurements for 6 windows, (4 windows are the exact same size), figured out the prices, we sat down 2.5 hours later to hear the sales pitch and pick out product. After the extremely long sales pitch of bull crap we got the price that was 6,000 for 6 windows! Then we were told it would take 4-6 weeks for our windows to come in! After we said that was way too much and this was our first estimate and we had other scheduled he tried everything he could to pressure
Area Hiram, GA
Cost $5,000 - $9,999
Date July 2016
Posted: 7/24/2016 • Link to this review
We hired Taylor Construction to create a new shower in our bathroom. Everything was great when the sales person visited and we were very excited about our project. It took twice as long as we were told it would to get all of the materials in for the shower. Then it was tough to get the installation scheduled. Apparently the bath installation manager ordered the wrong items for our shower; the pattern in the acrylic tile was wrong and it was also missing a piece. The crew never went over any of the details with my husband and apparently they didn't even bother to check to make sure they had everything before the came to our home. Taylor re-ordered the correct pieces and said they would 'put a rush' on them, which meant twice as long as they told us originally. The same crew came out to re-install it and still didn't check any of the paper work. This time they said it would be a one day job. Nope. They broke both the baseboard trim pieces while trying to put them back on and had to come back the next day to replace them. I really like my shower and I think it was mostly installed correctly, but I would not use Taylor Construction for anything else because this entire process was frustrating and cumbersome. The sales person kept telling us that they wanted to do a good job so that we would become customers for life. Too bad that didn't actually happen.
Area Lawrenceville, GA
Cost $5,000 - $9,999
Date June 2016
Posted: 7/06/2016 • Link to this review
My wife and I purchased sliding and gutters back in 2003 and a remodel a bathroom a few years ago. The sliding is starting to fade and the main reason we went with Taylor was the fact they said it would not fade. So we called today only to find out Taylor was brought out a few years back and the new owners did not purchase the warranties. So we are pretty much screwed. So Taylor I guess you can say good bye to doing our other bathroom, windows.
Posted: 9/10/2015 • Link to this review
We contracted with Taylor to replace our gutters. Their spiel was "we're not the cheapest, but we are the best". While the gutters look lovely, getting them done was painful. They came out for the third time this weekend to fix it. They were supposed to add some gutter in the front and rerout our downspouts and replace all others. Multiple issues with original install. They simply attached the gutters to some rotted facia board they were supposed to replace, pitch was incorrect in one spot and they didn't do any of the work on the front of the house, and the crew didn't even know that was part of the job. After several text messages with pictures to the salesperson, we got a call from the "project manager" saying "I hear you have issues", then ANOTHER call from the install crew asking the same question and wanting us to explain everything to each. They came out again and only added gutters to the front, without rerouting downspouts, which was the whole point of adding gutters. After more calls, they came again and finally got it right, after we insisted they do it the way it was quoted or not charge us for the work. Though the crews were incredibly nice and the gutters are beautiful, we will never use Taylor again. It wasn't worth the hassle of communicating with them. Also, they left a ton of screws in our driveway, and we already had to have a tire fixed!
Posted: 7/28/2015 • Link to this review
I cannot say enough good things. Crew was AMAZING bill made me feel like family and he really cared about making my house safe , went above an beyond for me . Joe made everything happen and Made me feel like I was a part of his family too I can't thank everyone enough. My tears of being afraid of losing my house because of damage turned into tear of joy that I can keep my house and provide for my mom and daughter for years to come , highly Recccomended and I will have them back soon for windows and deck !!
Posted: 7/02/2015 • Last edited: 7/06/2015 • Link to this review
We had our windows replaced on February 13, 2015 by Taylor Construction, and in many experiences that I've in life salesman over promise and under deliver, but that is not the case with Taylor construction. They delivered a great product on time. I would have full confidence to use this company for any future needs.
Posted: 2/22/2015 • Link to this review
On the coldest day of 2015 our gutters were installed. The windchill never got out of the single digits. Arrived at 8:30 and worked nonstop until 4:45. Did a great job and left no mess. Went above and beyond with a few tweaks to make the water runoff better. We even offered the day before to reschedule until it was a little warmer, but insisted on coming the day that was scheduled. Satisfied with the installation and the product. Price is a little high in my opinion and once you sign the contract you are not able to take advantage of any other discount offers. Salesperson stayed in our home from 5:30 until almost 8:30. We both work and had not had dinner and go to bed at 9:00. Should have set the appointment for a Saturday instead. Overall we are happy with the job.
Posted: 2/19/2015 • Link to this review
Be very leary and make sure everthing is done according to what they were contracted to do before paying them a penny. Inspect everything as it goes along. Don't take for granted that what you're paying for is what you're getting.
Posted on GuildQuality: 2/07/2015
My recommendation: DO NOT USE Taylor Construction for anything! BUYERS BEWARE: Tweeted & posted 1/23/2015 on their FB page: Waiting on a call from @Taylor_Const about another abject failure in service promises... AND speaking to the president (I'm told) of the company this morning on the phone - who is not willing to fulfill promises for a 2 attempt at an install, wanting me to re-schedule, yet again!
Posted: 1/23/2015 • Last edited: 6/01/2015 • Link to this review
First I'd like to thank Taylor Construction for such a wonderful experience. Due to age and the gas build up in my windows, I could barely see out of them. The transformation of my windows has made my house absolutely gorgeous! The professionalism of this company is outstanding. I am a vet recently home from Afghanistan. I returned quite ill. I suffer from severe PTSD as well as other medical issues. So I was extremely nervous about doing anything to my home. Especially my windows. I asked so many questions. Changed my mind so many times. Just afraid. Thanks to Brett and his kind demeanor and assuring me that he would take care of me, I decided to take a chance. OMG! From the salesman Brett Copeland, Merle in the finance dept and Damien and his crew....this transition was seamless. I am so happy I chose Taylor Construction. They went above and beyond and for that I thank them sincerely. I absolutely love my windows! In my opinion I'd refer this Company to anyone who's looking for a Company that's professional, caring and takes pride in what they do! Again a sincere thanks! (Before &After photos). -VBDavis
Posted: 11/26/2014 • Link to this review
2012, 2013, 2014, 2015
We are an EPA Lead-Safe Certified Firm. Additionally, all of our windows are Energy Star Qualified products.