We used Taylormade about 5-6 years ago for countertops at our old house and we were pleased with the job. Little did we know the owners and installers have all changed. Terry came to our new home and gave us a quote within a day or two. Everything seemed ok but once you pay your deposit to have the cabinets and countertops ordered, don't count on him ever returning your call. The granite installers did not template the granite correctly and installed our countertops unevenly, drilled faucet holes crooked and even cut large pieces of granite inside our home. The plumbers that came the day after to install our faucets installed them incorrectly then told us that our new faucets were defective. It took paying another plumber to come in to fix the issues and tell us that Taylomade installed incorrectly and nothing was defective. The cabinet installers had no clue what they were doing. They installed the cabinets without the toe kick, half the cabinets were missing, doors installed crooked, drill holes everywhere, glass missing from our cabinet doors only to have them take the doors and bring them back almost a week later with some cheap glass panels glued into them- not what we paid for. We were told this project would take 4-5 days, it took over a month. Most AWFUL experience we have ever encountered with a company/contractor.
Posted: 10/22/2014 • Link to this review
I was not impressed with their customer service although I can't speak about the finished product since we didn't go with them. There's a lot more to this story but I don't like to mess with people's jobs. The person who gave the subpar customer service knows who he is. I think if they want to stay in business they have to do a better job overall. Customer service is as important as the finished product.
Posted: 10/15/2014 • Last edited: 10/25/2014 • Link to this review
Based on the previous customer reviews for this company, I spent 6 weeks (May and June, 2014) working with the current business owners at Taylormade to plan and price a complete kitchen remodel. When asked about the people named in the prior customer reviews (Jerry, Randy, Malinda), I was told they were no longer with Taylormade. Instead I was working with Terry Watson. Everything seemed to be going smoothly, and their prices were more reasonable than another estimate I had received from a different contractor. However, after repeated requests to see their contractors/business license and proof of liability insurance, they were unable to produce the required documentation. As a result, I refused to sign the contract or give them the 50% deposit as required. If you don't have any concerns about working with a licensed business and have no issues with having to carry your own liability for any injuries & workman's comp claims on the job, then this company might provide a good service. I was not willing to take the risk, and so felt that I had wasted weeks of time and ended up with nothing more than a design for a kitchen. Now I'm back to starting over looking for another contractor, but at least now I know what cabinets, colors, floor, etc, I want in my kitchen. I'm still confused on whether Terry didn't know they didn't have the proper documentation or was simply stringing me along hoping I wouldn't walk away when the documentation wasn't produced when time to sign.
Posted: 7/08/2014 • Link to this review
Jerry Sims crew (Steve and Chris) came in and did a great job on a full remodel of 3 bathrooms along with a new laundry room in the basement. Excellent work with the exception of a few very minor details, and finishes that were passed off to a different contractor I was working with. Would contact the crew again when it's time for the next project.
Posted: 3/27/2014 • Link to this review
Randy and Malinda were excellent, professional and detailed with what we wanted they helped us pick everything out that we were looking for.We are very happy with our bathroom remodels .his team was easy to work with and had an extreme attention to detail. Despite the fact that this was a small job for TaylorMade, they treated us as an important client and the results show that fact.
Posted: 12/01/2011 • Link to this review
TaylorMade Cabinets did an outstanding job. They arrived on time and completed the job in a timely manner. The price quoted was reasonable. I was informed every step of the way.I will be using Randy and his crew again. They did a wonderful job on the Kitchen Cabinets and the Counter Top and Malinda was great with helping on the colors and letting us pick our slabs of Granite .I highly recommend them.
Posted: 11/26/2011 • Link to this review
I was looking for quality, courtesy, and timeliness when I hired Taylormade Cabinets(formerly Trademark Cabinets). Unfortunately this company did not live up to its reputation when renovating my home.
Posted: 7/27/2011 • Link to this review