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They came quick and handled my little problem quicker!! Amazing results in such little time. It's been over a month and there's no more bugs!
My HOA has a termite bond with Team Pest USA for the last year. I discovered that I have termites. The tech. is very inflexible with appt. times as I work full time M-F. Also I videotaped a live... termite, per the tech's request. Now he tells me that he has to "see a live termite for himself." wants to schedule another appt. and refuses to work with me around the appt. times. Not too happy.VIEW MORE »VIEW LESS »
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Thanks you so very much - As a service company we love to get these reviews. The ladies and Gentlemen that work so hard to deliver these services donít get the recognition they should very often. If you should think to respond to this - We would love to know which person(s) took such good care of you so we may add this to their files. Spread the word to your friends and we will apply $100 credit to your account for each person that gives Team Pest USA an opportunity to service their home. Terrence Spires - VP Customer Relations - Alpharetta Ga.
We have used TEAM PEST USA for 2 and a half years. They are always very careful to not do damage to any landscaping when checking their baits. A tech found money and left it in the service bag on the door... VERY HONEST... GOOD JOB TEAM
Posted: 1/24/2013 • Last edited: 2/10/2015 • Link to this review
Im so glad to hear this - We pride ourselves with quality Employees. Please share with us WHO your Tech is so I can rely this to them.
1/30/2013 Update: Over the last few days I've been in contact with Mr. Spires and he assured me over and over again that he understood the reasons for my concerns and that he was working to regain my trust. I do looking forward to giving Mr. Spires and Team Pest USA all due opportunities to resolve my concerns; mistakes do happen and he has expressed his commitment to making me whole. I have been impressed thus far with his followup. I will update in a few months with all 5 stars hopefully. 1/23/2013 - I paid $450 to this company to setup rodent monitoring at my home. Two months later I found out that the rodent boxes that were sitting around my home was never baited. I had to purchase additional bait and traps out of my pocket to capture the rodents. Very unethical company. Buyer Beware!!!
Posted: 1/23/2013 • Last edited: 2/10/2015 • Link to this review
Mr. Rowley - I wanted to see if we have met your expectations and re evaluate Team Pest USA as a 5 star company. THANKS SO MUCH - I will Work Hard for a 5 star rating! UPDATE - I wanted to thank you for reaching out to me Mr. Rowley. With no excuses - I will fix this issue at Team Pest USA expense for the remainder of the year. You have $300 of service left on the year and I have credited this off the account. As you know I personally stopped out to the house after I had a meeting with my staff about your concern. In addition to the remainder of the year at no expense - I have also approved to have Jimmy Don seal up a few holes around the foundation at NO CHARGE (a $300 value) A few Pipes and Gaps I noticed upon my inspection. If you need anything please call me personally from here on out! 678-794-7117. If you feel so inclined a 5 Star Rate will be appreciated sir!
THANKS so much! We appreciate your business. If you need anyhting CALL me 1st. OK! 678-794-7117: Terrence Spires! I understand Daniel stops by daily. He has shared with me that the Noises have subsided! Can we earn a 5 star rating from you now? What more would you like us to do to further take care of your concerns! UPDATE - As you know Daniel is now on top of this - I will check back next week to see how things are going. As soon as we fix your concern a 5 Star rating will be appreciated. Terrence Spires
Tony Rogers has been servicing our Building here at the Viewpoint since 2006. There was a break in service for about a year but management realized that Tony was the best and he was personally requested back at our building!
Posted: 1/17/2013 • Link to this review
WELCOME # 500th KUDZU review - You are the Winner of the Discount. Congradulations! Tony is the best indeed - We love View Point and the entire Staff there. We love servicing your beautiful Building!
We worked with Team Pest USA on 2010 and due to budget issues hired a different vendor on 2011. OMG! what a mistake! Team Pest USA is by far the best vendor I have ever hired to work for me. LOVE TONY AND THE WHOLE TEAM. - GO TEAM! Thank you for your great commitment to our clients and our organization.
Posted: 1/17/2013 • Link to this review
WOW - Thanks so Much - We love our HOA Clients so very much. It is our pleasure to serve you and all CAI Members alike - Terrence Spires VP Custome Relations - C.A.I. Georgia Chapter Social Committee Chair
I called Pest USA because of a squirrel infestation in my attic. The pros of my experience with Pest USA are the salesman Chip and the service guy Tommy Lee. The Cons of my experience and the main reason for wishing I would have went with another company are due to the office agent Tiffany. I had to call Pest USA mulitple times to try to find out when my appointments would be rescheduled after rain prevented Tommy from being able to get on my roof to close off the construction gap. When I finally got 1 of my appointments rescheduled I received a call from Pest USA's automated appointment line letting me know when my next appointment was going to be.Not a problem until the day when my appointment was scheudled for arrives and I receive a call from Pest USA stating that the call I received wasnt my true appointment and that they would need to set me up an appointment for the following week. Consisdering I had already took the day off work to make sure that I was home for what I thought was my scheduled appointment was a huge incoveniece and very unprofessional on their part because I called them weeks before to find out when my appointments were going to be rescheduled and Tiffany never called me back. When you pay a comapany in advance I would expect to receive better customer service.
Posted: 1/14/2013 • Last edited: 2/10/2015 • Link to this review
I do want to 1st begin with an official apology from the Company. As you can see by our 5 Star rating we strive to make it right. We just upgraded our Customer Service Scheduling system. We understand the new system may not be perfect yet but we do want to make sure you are happy. I have addressed this with Tiffany and I can assure you if you have any problems you may call me directly - 678-794-7117. We want to earn 5 stars. Call me to discuss what we need to do to make that happen. Terrence Spires - VP Customer Relations
I purchased a house in May that had Team Pest USA termite traps installed by previous owner (no service agreement was transferred). Six months later, a Team Pest USA representative came by the house on a Monday to offer us a $300/year renewal on the maintenance plan. We were told that we had until the end of the week to decide, or the bait traps would be removed. The following day, a different Team Pest USA representative came to the house, and without warning or discussion began removing the bait traps. I interrupted him to state that we would likely be continuing the service. His response was that the traps were damaged (by the removal?), and Team Pest USA would return by the end of the week to replace the broken traps and collect payment for us to continue the plan. We never heard from anyone from Team Pest USA for the next 3 months. Since I now had 15 holes surrounding my house, we had traps installed by another company. This week the original Team Pest USA representative came to the house again, and was "surprised" to find that their traps were no longer in the ground? As a final insult, today I received a bill in the mail from Team Pest USA for $450 for trap removal!!? It's as though Team Pest USA went out of their way to not only insure that I would never be their client, but also insure that I would then get online and write a negative review. It's an absolute mystery to me.
Posted: 1/04/2013 • Last edited: 2/10/2015 • Link to this review
The baits did get pulled. We cannot leave them in the ground without a payment - After the time frame passed we had to remove them. Upon our arrival - We have to bring a bill. $300 to catch up your account and the rest was to re-install the baits. We pulled them up for free - but we could not re install them for free without payment for the labor to do so. Your account was given over 120 days to get up to date. Finance charges and labor. All of those services had to have some form of added cost associated with it. Also your home was left unprotected for that 6 monthís as well which puts our company at an even higher risk due to the ground not having any protection around it. If you are willing to re-instate I will waive the additional fees but will need to know soon. The Risk of Termites is going to increase at the temp rises as we get closer to Swarming Termite Season. I can be reached at 678-794-7117 to discuss. We do appreciate the business and look forward to an opportunity to serve your family again real soon. - Terrence Spires VP Customer Relations
our visit with Chip Heslin account manager from Team Pest USA was well worth it. He came out on such a short notice today and helped us with our squirrel and snake problem. He even cut back our bushes to see where the snake was. He was very professional and courteous. He explaned our 3 stage treatment and correction plan to us for ridding us of our problems. I would definately recommend him and this service to our neighbors and friends.
Posted: 12/06/2012 • Last edited: 2/10/2015 • Link to this review
Great Job Chip - tmhappy We also appreciate your business. Dont forget if you refer Chip to your friends..It will be worth $100 on your accunt. Give Chip a call to find out more details. Terrence SPires VP Customer Relations
Found a snake in our house & though I usually do reviews & get multiple quotes, I moved quickly b/c I wanted the snake removed. Asked several times what the rate (or range) would be, receptionist wouldn't tell me...said guy would look under all furniture to see if there are more snakes, see what he needed to do, etc. He immediately said it was "a baby copperhead, probably has 10 siblings around and we have to be concerned about 'the momma'". Of course I was freaked out, so paid $525 to have him remove the snake, put some moth-like stuff around the perimeter of the house & he put out a snake trap, which he said will attract them. (only briefly looked under furniture after I mentioned it.) After he left, I looked at pictures on-line... 99% sure the snake is a brown snake or garter snake...not poisonous, but could still spray... I talked to Terrence Spires (after seeing he comments on complaints) saying I think he was mistaken, that I still would have paid to have it removed, but since it's not a copperhead, wouldn't have had him do anything else. Terrence said he wants to make sure we're happy, that he'd have his QC guy come 2 days later when the snake guy was coming back & that he'd call . The snake guy came back, but the QC guy never came & Terrence never called me back. Wish I had taken a pic with my good camera so I could prove what it looked like, though the guy told me that it was definitely poisonous b/c it had a pointed tail and sprayed... No snakes in trap...
Posted: 11/26/2012 • Link to this review
Dear Ms. - I understand we came back to address these concerns - Did this re-service earn 5 stars! Please let me know.UPDATE - I have not heard back fomr you about the FIX. Please call me to discuss. 678-794-7117 *** I am looking into this further. I do apologize that the call came a day early. My reminder had me call you the day before if you recall and I must have not set the reminder properly to call. Iím usually very efficient in this respect as you are aware with my follow-ups. I was told the problem was resolved as I did do an exit report with Randy after his meeting with you. I will be in touch. Keep in mind - "The Mothball" product you are referring to is Snake AWAY. It in no way is an attractant. When we had our initial discussion on the phone if I may remind you that I went into detail about how a snake maneuvers with it's tongue . They FELL the air and will be detoured when they feel the MOTHBALL substance in the air. I do apologies if this was not explained more thoroughly with you. For that as well I apologize. I will do more research and phone you before the week is out. I hope your family had a wonderful Holiday. Talk soon - Terrence Spires
I have been a Team Pest USA customer since 2001 (11 years). I had the termite baiting stations installed in 2001 for termite protection. I chose the lifetime termite baiting service agreement which consists of quarterly (4) annual inspections by a technician. After the initial cost to set up the baiting stations around my home, I just pay an annual renewal fee. Also, the agreement is transferrable to another owner (if I sell the house). I recommend you contact the account manager, Art Schloss @ email@example.com, who will give you a great deal on the service agreement and the baiting technician, Clint Banks, who did an excellent job installing my baiting stations around my home. I have not had any termites and do not want them; so this lifetime agreement with quarterly inspections works for me. Art and Clint were very helpful, friendly, and professional. I like that and you will too.
Posted: 10/05/2012 • Last edited: 2/10/2015 • Link to this review
Dont forget to tell your neighbors. You will receive $100 for eachone that signs up! Terrence Spires VP Operations
Great Job Tony - Thank you PDKETCH for your business and this wonderful recommendation. Terrence Spires VP Customer Relations Atlanta Ga
I have been calling Tony at Pest USA for over a year. Tony is always prompt, professional, and does a great job of not only spraying my apartment, but also showing me how to mitigate the bugs. This guy knows his bugs and how to get rid of them!
Posted: 8/27/2012 • Link to this review
Tony is the HOA King - We are so happy to serve you and your entire community! Terrence Spires Atlanta Ga VP Operations
Last night I had a squirrel that entered my home thru the chimney......I panicked and called Team Pest USA and got Daniel Pounds..He was heading to Alpharetta but could tell I was in need !!!! He told me he would be there in 11 minutes, he arrived, found out the squirrel was in the chimney and not easy to get. Daniel worked until he caught that BIG squirrel and took him away. He told me he was a baby squirrel but to me he was the size of a dog with big beady eyes. I only wish there were more than 5 stars....I forgot to add that this was all in the evening,after business hours...his goal was to make me feel safe in the house....I really appreciated everything he did!!!!!!!!
Posted: 8/22/2012 • Link to this review
This is what Team Pest USA is all about! Great Job Daniel! We appreciate your efforts and Im glad we were able to serve your family and allow you to rest with peace of mind! Terrence SPires VP operations Lawrenceville Ga