This is CEOmom's TrustRating, which is based on both the number of reviews CEOmom has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful CEOmom has been to the Kudzu community.
Posted on
3/21/2012
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Top notch!
I had a pipe that burst in my home which caused substantial damage to my garage, kitchen/wood floors and into my basement.Team terra dispatched their team immediately and they remained at my home until 2:45am until they had everything set up to dry out everything, took the time to explain to me the process, ripped out installation in my garage and guided me through the process of reporting the issue to my insurance. One stop shopping with great customer service. The restoration team was spot on with their estimate to my insurance company and they do it all from re sanding and staining my wood floors, to the dry wall, painting and they have their own HVAC people.The entire experience, although unfortunate to have occurred, was made much less stressful as the team was understanding, compassionate and extremely punctual.The project manager contacted me both via email/telephone very quickly and all contractors were professional, neat and on time.Everyone I have come in contact with is very professional but especially Ethan and Andrew.
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