This is flyonthewall's TrustRating, which is based on both the number of reviews flyonthewall has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful flyonthewall has been to the Kudzu community.
Team Too Pest control is one of those companies who prefer to rip off their clients by clever fine print in their contract. They have hidden charges in their contracts. Beware. This is a disguesting practice.