Our 2 step deep clean process is the first to receive the Carpet & Rug Institue's Gold Seal of Approval for superior carpet cleaning. In addition the Sears Two-Step Deep clean Process is recommended by America's largest carpet manufacturer. Trust Sears to clean it right. Satisfaction guaranteed or we'll do it again!
Air Duct Cleaning
We use specialized Air Duct Trucks designed specifically for cleaning air ducts according to the National Air Duct Cleaning Assn. The.. equipment is mounted on the truck. It has 10X's the vacuum power of those portable units, and all dust and debris is vacuumed out to the truck. While this device is vacuuming out debris, we run high compression whips up each vents/duct line, which loosens debris and forces air back toward the main line where it is vacuumed out to the truck. This is the best method on the market today and totally cleans the entire system.
We had sears come out to clean our carpet. They did get some of the carpet clean but did not in many areas. The whole time they were here they tried to upsell the job. I was just glad to get rid of them, next time I will be more selective when it comes to hiring someone to do work in my home.
Posted: 11/09/2008 • Link to this review
The two man team came an hour early (8am) which disrupted our Saturday morning breakfast and they were finished in 45 minutes! Not the two hours that the scheduler told me it would take. Since this is my first ‘duct job' I don't know if that was enough time do a good job or not. I mean, heck, how do you know, unless you crawl into the vents? It just seemed that it was a bit too fast to be a thorough cleaning. The team was a pleasant duo, and though they went through the standard spiel that tries to sell you: furnace cleaning ($375) antimicrobial fogging ($125), UV light ($629) etc., they did not pressure me. When I told them that I just wanted the ducts cleaned, they, said "OK". What was irritating was their attempt to tack on a $12 'trip charge' to the original quote. I told them I would not pay it. I was quoted $129 (Sear's had/has a promotional that deducts $50 from the $179 normal charge). So, they called their scheduler and they acquiesced. Over Sears was: Good - Not Great. For the price I would use Sears again, but I would tell them to slow down, take their time and do it thoroughly.
Posted: 7/12/2008 • Last edited: 9/29/2008 • Link to this review
Customer is confused. Our first appointment every day is a scheduled arrival between 8 and 10 am. We always tell the customer we will arrive between 8 and 10 am, but they get confused and think it will take two hours. We arrived at 8 am. We met the window. Most customers would applaud that timing. We run 2 man crews, using a specialized Air duct (truck-mount) equipment costing $50,000, so that we can do these jobs quickly and efficiently. Other competitors send a one man out in a carpet truck, he doesn't specialize in cleaning ducts, and he uses a portable system which takes twice as long, has less vacuum power and costs about $1,000. Our truck mounted vacuum has 10 times the vacuum power. People think that because it took 2 hours it is a better job. Not true in this case. Sears provides superior workmanship with only the best equipment designed to yield superior results. With 2 man crews we work very efficiently and these professionals only clean hvac systems every day. They've seen it all.
sears came out to clean my carpets and airducts the same day. they had truck mounted system for both service and the technicians were clean, nice and proffessional.....i really trust and like the work that they did...i have recommended my whole neighborhood.
Posted: 6/18/2008 • Link to this review
they set a two hour window for arrival 2-4 pm and arrived at 2 on the dot. Dispatcher kept me up to date on their arrival time as well. The guys were mature and had professional uniforms. They used high impact truck mounted vacuums and a forced air system. We haven't had any dust in the home, my allergy symptoms have gone away and my AC bill has gone donw $50 on the same settings. The price was reasonable given the results. They don't use a portable machine like many carpet cleaners. this was a separate crew, with a specialized truck just for cleaning air ducts.
Posted: 6/10/2008 • Last edited: 9/29/2008 • Link to this review
The duct cleaning technicians were on-time courtous and neat. However, heavier debris from the left side overhead ducts was blown down on top of A/C coil since vacuum line was connected to the main overhead duct on the right side of the unit. I did not discover this until warmer weather came and the debris clogged the A/C condensate pump. In addition to the right side and return duct vacuum connections, they should have connected the vacuum line to the left side while cleaning those vents so as to avoid heavier debris falling into the unit below.
Posted: 6/10/2008 • Last edited: 7/11/2008 • Link to this review
Technicians were uniformed, professional. New truck, quality equipment. Did entire home, quickly and efficiently. Even removed a stain that has been there for years. They were respectful of my home. they did some extra service ie cleaned the tile and grout in our bathroom and I couldn't believe the difference. Their charges were about 20% less than I usually pay Stanley Steemer. I'd use them again.
Posted: 2/27/2008 • Last edited: 2/04/2011 • Link to this review
Our furnace is as old as our 25 year home and has been recycling dust throughout the house since we purchased it. Sears arrived within the first half hour of their 2 hour window. They had 2 technicians to clean my air ducts with a large truck containing truck-mounted equipment. They weren't carpet cleaners that also clean ducts like we found in our last home. They appeared to be very experienced and knowledgeable about my furnace system. They explained what they were doing and I watched carefully, as I had no idea how a company cleans air ducts. They cleaned the vent covers, all the vents ducts and components of the furnace for $495.00. They showed me the inside of the furnace and ducts and it was really filthy. The technicians came in uniforms and were very respectful of my home. I felt comfortable with them in the home and we haven't had any dust since the cleaning occured. I would use them again if the need arose.
Posted: 2/25/2008 • Last edited: 5/30/2010 • Link to this review
I hired Sears to clean air ducts in my 3 bedroom house. I thought I was getting the special $125 (or so) for 10 vents. They said I had 27 vents and then said I needed this and that....and the bill came to $1200! The service technicians were good for the most part. But I am sure I paid a pretty penny. My advice is shop around a little bit more before calling them.
Posted: 10/29/2007 • Last edited: 3/04/2008 • Link to this review
You can get cheaper but you will get what you pay for. At Sears, we use 2-man crews with very expensive truck mounted equipment designed solely for cleaning air ducts. Competitors will send out a carpet cleaning man (just 1) with a portable vacuum. The Sears truck mounted system has 10 times the vacuum power. the competitor will not clean out the main trunk line with his equipment. Sears will clean the main trunk line and other infected or clogged areas of your system. With the competitor, your dust will return shortly, when the dust from the main trunk line is blown down to the supply lines. Sears does it right. Our technicians are insured, background tested and Sears trained. When we finish the job, your system will run more efficiently and you will save energy costs in both winter and summer and your family will beath cleaner air.
I used Sears to clean my carpet and I will never use them again. First they did change my appt. time after it had been confirmed and when the guy finally got there, I guess I was the last one for the day, he did a poor job & claimed he couldn't clean certain areas. They have called me 3 times since then for appts. and I made it clear to remove my name from their list forever!
Posted: 8/30/2007 • Last edited: 3/04/2008 • Link to this review
I made an appointment with sears and they gave me a window between 9 and 11. They called me the day before and said that I had an appointment for 12 and 2. They claimed that I never had the appointment between 9 & 11 because that's not the way they do business. Sears Sucks
Posted: 8/29/2007 • Last edited: 3/04/2008 • Link to this review
We love our customers and have designed a system so that our customers aren't waiting around all day. We have a 99% on time arrival with this system, but sometimes it can be confusing. On the initial booking, we ask the customer for an am or pm preference. The day before the appointment, our dispatcher puts the route together and calls the customer to confirm an arrival within a 2 hour window. Our first appointment is between 8 and 10 am ( never 9-11). We design these routes to minimize drive time, and guarantee arrival in the two hour window. We regret that it isn't perfect, but it's much better than the other guys.
All of our Technicians are Sears employees. All home techinicians have cleared background checks and are certified by IICRC. We are also certified to perform insurance work for water and smoke/fire damaged properties. We are insured with workers compensation and commercial liability. We are members of the Carpet and Rug Institute, and the National Air Duct Cleaners Assn.