Terrible Herbst

Good wash and lube special offer here. Its not the best car wash but its pretty good considering its free.

Link to This Review      Post on Facebook   Share on Twitter

I had an oil change about a month ago. After I paid, the young guy working on it tells me the hood clip (inside the hood to hold the hood stick up) is broken. After I tell him that it wasn't broken before I brought my car in, he decides to argue with me telling me it is my fault. He then recruits another of his young buddies to tell me it is my fault, etc. The two of them then try to write a note in the computer on my account stating the hood clip was broken prior to bringing it in. They try to do this in front of me, after the fact. I asked for a manager and luckily, he was actually really cool about it all. He told me to call the GM and they would fix my part. It did take about a month but the GM ordered the $4 part straight from my dealership. He did fix it for me - no charge. Although they fixed what they broke and remedied my problem, the two young guys accused me and argued with me over the stupid part. If you are a young woman and go to this station, I would def. keep your guard up!

Link to This Review      Post on Facebook   Share on Twitter

My first contact with the employee was a nice hello and how are you. The employee that worked on my vehicle was not tenative to what I wanted done to my vehicle. I wanted the employee to put brand name oil and I caught him putting in the generic brand of oil instead. I asked him if he put the name brand and he said, I guess I mixed it up. He said he would drain the oil and replace with the name brand and a nice guy I am, I said, that's O.K. but can I get a discount. They gave me a discount on paper but didn't apply it to my bill. He also charged me an additional fee to include more oil without my permission. I think auto shops take advantage of consumers alot. I just want to pay for honest service. I would not use this company at all again and I will tell my friends and family about my experience.

Link to This Review      Post on Facebook   Share on Twitter