Terry's Tool & Equipment Rental LLC Tool Rental & Repair

Terry's Tool & Equipment Rental LLC

(770) 887-2261 terrystoolrental.com »

1815 Dahlonega HighwayCumming, GA 30040   map »

Business overview

Terry's Tool Rental opened in January of 2001, starting with just one delivery truck and two employees. Initially we started with rental equipment for the contractor and homeowner, and then we added Hustler Turf Equipment in 2004 and Scag Mowers in 2008. We have grown over the years to three delivery trucks and several employees, and we are now the largest Hustler Mower dealer in North Georgia.

Terry's Tool Rental has a reputation for excellent service and a large inventory of parts in.. stock. We are locally owned and operated and you can speak to an owner at any time if you please. Our sales staff is product smart and we are specialists in our field. We provide the right equipment for the job as well as on time deliveries! We sell our products assembled and serviced rather than in a box, saving you the time and hassle of assembling them yourself! We offer the best finance rates and zero out of pocket expenses for qualified buyers. We have the most dedicated sales and service team dedicating to helping you with all of your needs. We appreciate the business of our loyal customer base we have built over the years and look forward to many more years serving the community!

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Service Area

  • Alpharetta
  • Buford
  • Canton
  • Cherokee/Forsyth County
  • Crabapple
  • Cumming
  • Roswell

Heavy Equipment Rental

  • Backhoes
  • Boom Lifts
  • Excavators
  • Forklifts
  • Generators
  • Pumps
  • Scissor Lifts
  • Trenchers

Light Tool Rental

  • Air Compressors
  • Air Dryers
  • Blowers
  • Brush Cutters
  • Chain Saws
  • Chippers
  • Electric Tools
  • Garden Tools
  • Hammers
  • Hand Tools
  • Ladders
  • Lawn Aerators
  • Lawn Mowers
  • Pressure Washers

Light Tool Repair

  • Blowers
  • Chain Saws
  • Lawn Mower Repair

Heavy Equipment Repair

  • Generators

Credentials

Award winning dealer from Hustler Turff for multiple years. Certified & training in Kawasaki engines, Honda engines & Kohler engines.

Hours of Operation

  • MON
  • 7:30am
  • 5:00pm
  • TUE
  • 7:30am
  • 5:00pm
  • WED
  • 7:30am
  • 5:00pm
  • THU
  • 7:30am
  • 5:00pm
  • FRI
  • 7:30am
  • 5:00pm
  • SAT
  • 8:00pm
  • 1:00pm
  • SUN

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

2001

Documents

[PDF] Rental Equipment Guidelines

Languages Spoken

  • English

Reviews

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Response, 8/09/2012

This incident was spurred by the customers assumption that we service and sell parts for all brands of outdoor equipment. We do not. We only sell parts and provide service for the brands we carry. ... When he thought we implied that his brand of equipment was substandard in their quality he may have been offended, if this is the case we apologize. All the machines we sell we have "In Stock" parts for that machine. We also have the fastest turn around time on repairs than any other dealer in the area. Parts In stock. Quality service and fast turn around on repairs are what we do. But only on the brands we carry. Also we are an award winning dealer for our brands. PS: the "skinny dipstick with cap and glasses" is a trusted, valuable, and very knowledgeable employee.

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Suck at Customer Service! (Still), 8/07/2012

Today was my first time in their store. I needed to purchase a part. They were rude, unhelpful, un-knowledgable and arrogant. I could tell they just didn't care. The skinny guy with the cap and... glasses was the main problem. If that is "Terry" he needs to get into another line of work. If it wasn't, he needs to fire this dipstick. WHAT an attitude! I'll never step foot in that store again because of him. I guess they didn't need my business! UPDATE: In response to their response, let me just say no, they are wrong. I wasn't offended that they didn't service Stihl products, though it was a little surprising. Actually I didn't need anything serviced, I just needed a new weed-eater head that I'd been told they carry. The problem was how they responded to me when I asked them for the part for my Stihl. Just as my earlier review states, and as another review on them states, they were rude, arrogant, and not at all helpful. THAT is what got me offended. Not what products they service. Hope this clarifies that and helps you make an informed decision. FYI, I use Gary Carnes (Carnes Enterprises) off of Settendown Road now. Yes, they are a small operation, but very knowledgable and capable and very fair and hones in pricing! Just what I was looking for. Good luck! :)

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Videos & Photos

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Video (1 video)

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Photos (18 photos)

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Reviews

terrys33

Reviews: 1

Response

This incident was spurred by the customers assumption that we service and sell parts for all brands of outdoor equipment. We do not. We only sell parts and provide service for the brands we carry. When he thought we implied that his brand of equipment was substandard in their quality he may have been offended, if this is the case we apologize. All the machines we sell we have "In Stock" parts for that machine. We also have the fastest turn around time on repairs than any other dealer in the area. Parts In stock. Quality service and fast turn around on repairs are what we do. But only on the brands we carry. Also we are an award winning dealer for our brands. PS: the "skinny dipstick with cap and glasses" is a trusted, valuable, and very knowledgeable employee.

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GAGeneralContractor

Reviews: 8

Suck at Customer Service! (Still)

Today was my first time in their store. I needed to purchase a part. They were rude, unhelpful, un-knowledgable and arrogant. I could tell they just didn't care. The skinny guy with the cap and glasses was the main problem. If that is "Terry" he needs to get into another line of work. If it wasn't, he needs to fire this dipstick. WHAT an attitude! I'll never step foot in that store again because of him. I guess they didn't need my business! UPDATE: In response to their response, let me just say no, they are wrong. I wasn't offended that they didn't service Stihl products, though it was a little surprising. Actually I didn't need anything serviced, I just needed a new weed-eater head that I'd been told they carry. The problem was how they responded to me when I asked them for the part for my Stihl. Just as my earlier review states, and as another review on them states, they were rude, arrogant, and not at all helpful. THAT is what got me offended. Not what products they service. Hope this clarifies that and helps you make an informed decision. FYI, I use Gary Carnes (Carnes Enterprises) off of Settendown Road now. Yes, they are a small operation, but very knowledgable and capable and very fair and hones in pricing! Just what I was looking for. Good luck! :)

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sequestre

Reviews: 5

Great Customer Service and Friendly Too!

I bought a Hustler Z zero turn mower from Terry and have received nothing but good care whenever I visit them. They are always friendly and courteous to me. I would highly recommend them.

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Avgperson

Reviews: 1

Terrible Service and aweful customer service.

Perf. unauth. work two times. Questions about this met w/ yelling,rudeness and denied future service. Scammers!

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Videos

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