I just wanted to write a quick note to say in my opinion, Text Xpress has an excellent employee in Courtney at the Cypress location. I had always orders my books from the college bookstore, but decided to try them out. I ordered two textbooks on May 5. On the 28th, I went to the store to see what the problem was. Courtney was extremely tenacious in tracking down and finding my books, regardless of the previous manager's actual responsibility of not getting ordered. She was always courteous and never became short-tempered, even when I began to panic because I knew I HAD to have the book for my online class that began on Monday. She is wonderful in her customer service skills and is a tremendous asset to this organization. I will definitely buy my and my son's books from Text Xpress in the future!
Posted: 3/02/2010 • Last edited: 3/03/2010 • Link to this review