This morning, I called Red Coat Services (a.k.a. the Bed Bug Answer), seeking help with insects that my wife spotted around our bed last night. Ashley quickly called me back, and walked me through the process of identifying the specific kind of insects we have. She was patient as I fumbled with the various layers of bedding, and snapped some photos to share with her on the fly. It turned out that we have carpet beetles, not actual bed bugs, and thus do not need any expensive or elaborate treatments. Basically, we simply need to do some thorough cleaning and should be fine. I am grateful to Ashley for her rapid assistance and expert guidance. Just as importantly, I respect her for being straightforward and telling me that, in this particular case, all we need to do is eliminate the visible insects, hair, dust, etc. Given this experience, I believe Red Coat Services (The Bed Bug Answer) can be trusted to provide an honest evaluation, and not push unnecessary services -- even for people like me who simply call them and have not entered a paid engagement. It is great to know that there are vendors such as this who continue to operate with respect and integrity.
Area Atlanta, GA
Cost Less than $250
Date October 2016
Posted: 10/20/2016 • Link to this review
The quality of service was great. The person that came in was friendly and willing to inform. She came in with the dog and checked all the rooms and living room. It was a thorough inspection and I was satisfied. The HUGE drawback was the inspection price. It was way too steep of a price for most people to pay. That is the only and biggest con of their service. I have to give them the respect they deserve for their integrity. The company will not try to deceive you and inform falsely about bed bugs. If you don't have them, they will tell you. They will not tell you that you have bed bugs when you do not and try to make more money off of you. That takes a huge amount of integrity. Thank you Bed Bug Answer for at least being honest. That goes a long way. P.S. I was told I did not have bed bugs, but carpet beetles. They not only told me that I did not have bed bugs, but also told me the real issue. Honest service, but steep price.
Posted: 10/10/2014 • Link to this review
Beginning to end, John, Ashley, Emily and Sade were incredible: attentive, patient, thorough, and clear. We called them in for an inspection to be certain we were clear. From John and Ashley's accommodation of our schedule (while John was out of town, no less), through Emily and Sade's professional and efficient work, we were incredibly well taken care of, and extremely grateful to all.
Posted: 7/24/2014 • Link to this review
They are great. We are so glad we went with these guys and the heat treatment because I've heard horror stories about chemicals just making the problem worse. I waited over a year to be sure I could safely say this, but their one treatment did the job. We were horrified & terrified when we found the bedbugs, but Ashley & John were so professional, kind, and great, and with the dog, we felt like we were making informed choices about which rooms to treat. I highly recommend their services.
Posted: 7/16/2013 • Link to this review
I kept getting bites which neither my doctor nor my dermatologist could identify. In desperation, I called Redcoat Services and they immediately identified the problem as bedbugs. Sade was as professional as her human companions. It was a shock and a relief -- how could we possibly have an infestation of bedbugs? They came in and handled our situation like true pros -- we didn't have to fret about it further, and told us that it is becoming more and more frequent and can happen to anyone who travels. I now check every hotel I visit for bedbugs, and I will always go to Redcoat if this problem arises again. I recommend them without reservation.
Posted: 6/05/2013 • Last edited: 5/06/2014 • Link to this review
If one has to face this nightmare, this is the way to go. Very professional, thorough, virtually guaranteed, and one gets licked at the end. I cannot recommend this service highly enough!
Posted: 5/28/2013 • Link to this review
After going back and forth with an apartment complex for months about so-called bed bug treatments, I FINALLY contacted Red Coat Services. After one consultation with the owner John Marratt, I knew he had the ultimate solution to the problem. I must say that I was a bit skeptical about the pricing, but after seeing the great efforts he and his crew went through for the ENTIRE DAY to thoroughly treat my unit, I can honestly say, it was well worth the instantaneous piece of mind and restful sleep. It has been more than two months and I have not seen any evidence of bed bugs since that day. I wholeheartedly recommend Red Coat Services to anyone who is serious about getting RID of bed bugs for good.
Posted: 4/11/2013 • Link to this review
I had paid a local exterminator $2300 to get rid of our bed bug problem. Four treatments later, we were still in misery. We called The Bed Bug Answer and with one treatment, the bugs were gone. I am so thankful for this company! It was a horrible situation...glad it's over!
Posted: 3/07/2013 • Last edited: 3/22/2013 • Link to this review
John, Ashley and their dog, Sade, are all great. John gave me a bunch of suggestions before they came out - he was trying to save me money on an inspection if I didn't need it. I'm quite paranoid though, so I scheduled it anyway. Ashley and Sade were very thorough. She explained everything to me and let me watch the entire inspection. She answered my questions. And both of them have been answering all my follow up questions via email and phone. They are very patient and helpful. Overall, a fantastic company. I'd highly recommend them. I can't say enough good things.
Posted: 6/15/2012 • Link to this review
We were afraid that we had been a victim of the bed bug...I sent an email to Ashley and John in the middle of the night. John called me the next morning and calmed me down and Ashley was there by the afternoon! She was incredible and so was her dog. She did a thorough check of all of our bedrooms and she could not find anything. Thank goodness! It was so nice to have the fear of having those nasty creatures in my house gone. I would HIGHLY recommend this company. The service was incredible and they could not have been any faster in getting to us. I was very impressed! Hopefully I will never have to call on them again, but if I needed their services I would call them immediately.
Posted: 4/23/2012 • Last edited: 3/22/2013 • Link to this review
I only have wonderful things to say about these people - Ashley is very knowledgable & the dog is great too, I wouldn't want to NOT have a dog, otherwise you'd probably want to treat an entire house unnecessarily. They were able to fit us in right away & we were so thankful to not have to expose our kids and dog to chemicals. Another thing to keep in mind is that John and his employee who came to do the heat treatment are not only hard working, they are the kind of people you'd feel totally comfortable leaving alone in your house. We are so grateful for their work. It's been a week & we set out a trap last night & no bugs showed up, so we're feeling very optimistic that we were able to quickly resolve the problem.
Posted: 3/01/2012 • Last edited: 3/22/2013 • Link to this review
I called to have my apartment inspected because I was afraid I was having a recurrent bug problem, and the owner came the very next morning with Sade (the dog). They were a fantastic team and put my mind at ease. Would highly recommend their dog detection service.
Posted: 11/01/2011 • Last edited: 3/22/2013 • Link to this review
I know you are scared if you are reading this. I never post a review. Terminex was not able to identify a bedbug from a carpet beetle that is scary. Feel confident that the quicker you engage Bed bug Answer the faster you will be bug free. In my case I did not have bed bugs but was told I did by teminex. This is a business with integrity. Good luck.
Posted: 8/28/2011 • Link to this review
The Bed Bug Answer Company came to my home and eradicated the bed bugs. Initially, I tried to kill the bed bugs using insecticides bought from the community hardware stores. I spent several weeks cleaning and washing everything in the infected rooms and spraying hundreds of dollars of insecticide with no success. Then, we hired a national pest control company to kill the bed bugs which was another $1500.00 with no success! My wife and I literally began praying for an answer to remove the bed bugs. After watching a 60 minutes show one evening about the bed bug issues in the northeast, we learned that dogs and heat treatments were the solution for killing bed bugs. I began searching on the internet for a Georgia based company that could help and discovered Bed Bug Answer. Within 3 days of identifying the problem areas with the assistance of their dog and the heat treatments, the bed bugs were killed. It has been approximately 3 months and NO BED BUGS! This company is the BEST! Please call me for a reference. The owner has my number.
Posted: 6/03/2011 • Link to this review
* By Appointment Only
* 24-Hour Service Available