Life's Too Short To Clean Your Own Home
Very inconsistent cleaning company, They have broken numerous items in my house.Last month they didn't vacuum bc their vacuum was broken, yet they charged me the full price. The owner could care less, she is rude and argumentative. Different people cleaning the house every time. It is awful. I cancelled.
Posted: 6/19/2015 • Link to this review
Ouch. The customer was speaking with the office manager, not owner as she recalled. As the owner, I asked my manager about this customer before telling her about this one-star review. She thought the parting was amicable, even though she knew the customer was unhappy about a breakage happening right after a perceived inferior clean. As the owner, I get many compliments about my manager from customers, HOWEVER, I realize that perception is reality. If this customer perceived she was getting rude and argumentative service, then so be it. She did quit after a cleaner knocked her makeup bag onto the floor and broke makeup inside. We reimbursed her fully for the expense. There was another breakage credit two years prior on her account. Perhaps there were other breakages in which she asked not to be reimbursed, but I cannot say for sure. We cleaned her home (and a business she had us clean as well) for two years total. It is disappointing how quickly and how fast our perceived reputation fell with this former client. We promise to do our very best to never make YOU feel this way.
We have been using The Cleaning Authority for the last 5 months and I have been thrilled with their services. They are thorough and efficient. I am a very busy mom of 2 young girls I am running a home based business, and it is refreshing to have a cleaning service that is not only reliable but trustworthy and consistent in their services.
Posted: 7/28/2012 • Link to this review
I have been with Cleaning Authority for about 2 years and have been very happy with their cleaning services and professionalism of the staff and response to concerns. Had to call main office about issue and they responded immediately and contacted me in timely manner once the issue had been resolved.
Posted: 1/09/2012 • Link to this review
I've been a customer of The Cleaning Authority for several years. I've been happy with their service. They do a good job cleaning my house. They are reliable, and I feel their service is a good value.
Posted: 11/10/2011 • Link to this review
I have never had a better or more reliable cleaning group. They are so friendly and efficient, and team leader Lori is an absolute doll! I always look forward to Wednesdays to see their smiling faces and get my house cleaned top to bottom.
They usually do a pretty good job. Occasionally I have to follow up behind then and do some minor details they missed. But their efforts make my job considerably easier!
I have had the Cleaning Authority team in my home for one year. They are dependable, courteous, trustworthy and take pride in their work. I have gone through many house cleaners in my years and, by far, The Cleaning Authority has lived up to my quality standards.
* By Appointment Only