I would like to warn anyone considering this business to stay away. I was told by someone I trusted that this was a good repair shop. Wow - definitely NOT! The receptionist is extremely RUDE. She doesn't even pretend to be nice. I put up with it, thinking that at least my shoes would be fixed properly. Again, boy was I wrong. I trusted them with a very expensive pair of shoes and was shocked by the high priced estimate. When I came to pick them up (a few days AFTER I'd been told they'd be ready) I saw that half the work that we had discussed wasn't done at all. She then proceeded to argue with me, saying that I had not asked to have this work done and that it would be an EXTRA charge. I did not want to start from scratch and didn't know of any other shoe repair places I could trust so I paid for even more work to be done. Again, when I came to pick up the shoes, they weren't done. This time I was told "10 minutes". The work was finally done but so poorly my young child could've cut the leather straighter. There was extra glue visible. They also didn't even clean the shoes / leather at all. OVERPRICED, TERRIBLE WORKMANSHIP, NO CUSTOMER SERVICE. Do not go here.
Posted: 6/12/2009 • Link to this review