Recently I entered Eye Gallery because I wanted to check out leisurely a fresher, hipper look. All the glasses were encased behind glass columns. I was unable to try on glasses without attendant unlocking case. In other shops attendants greeted me and handed me a tray to help narrow my selection. They also stood by to help me if asked. I left the Eye Gallery without trying on any glasses. Their system made me uncomfortable.
Area Atlanta, GA
Cost $250 - $499
Date December 2016
Posted: 12/17/2016 • Link to this review
This Eye Gallery location does have a nice selection of frames, but the service is horrendous. Despite paying $600 for glasses, I waited 4+ weeks for them to be ready with no explanation despite repeated calls and complaints; When I told Eye Gallery management that people who pay prices like that expect premium service, all I got were excuses. Just like any typical large corporation, they are not interested in retaining customers; they just move on the to next one; better to patronize a local Atlanta optometrist/optician who has a vested interest in seeing return business.
Posted: 11/18/2011 • Link to this review
Big selection of quality sunglasses...Costa del Mar, Oakley, Maui Jim, etc. Excellent service. This is my 2nd purchase, 3rd visit. As a migraine sufferer, I need a great-fitting pair of dark glasses. The people are very patient. They spend as much time with me as I need, explaining the difference in the types of lenses, even hanging out in the parking lot with me so I could test the glasses under real conditions. When I expressed concern over the fit of a pair of sunglasses, the man (don't remember his name) went into the lab and came back in a few minutes with a vastly improved fit on the glasses. I was sold. The prices are higher that you might pay at another store or online, but if you need a good fit and need to be able to test the glasses in sunlight, this is a great place to shop for sunglasses.
Posted: 6/24/2011 • Link to this review
I went there today for the first time for my annual check and to get a pair of prescription sunglasses. I was nicely greeted and treated like a valued customer/patient. Dr. Mellom explained his findings and gave several suggestions and helpful tips. I asked many questions and got all of them answered. Overall I had very pleasant experience. Hope this helps when you make your decision.
Posted: 6/20/2009 • Link to this review