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The Great Rug Co

3415 Fondren Rd 
Houston, TX 77063
Phone: (713) 789-3666
Website: greatrugs.com
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The Great Rug Co The Great Rug Co : Carpet & Floor Coverings, Houston, TX

by chollman at Citysearch

Posted on Citysearch on 10/9/2007
Price Shoppers Beware!
I was very disappointed in the treatment and service that I received from Great Rug CompanyI have purchased from them before and went back because I thought they had fair pricesrecently, I was looking for a hand knotted area rug I found one at GRC and took it home to see if it works.while I was at the store, I ask the sales person if this was the lowest price and did they give any discountsshe said that they did notbefore deciding on the purchase I looked the piece up online to make sure I was getting the best deal I could get (as any smart shopper would do)I found out two bits of information1. the price that they advertised as ""sale"" was actually what most companies advertised as the regular price2. GRC does negotiate their prices with designers.I called my sales rep and ask if they would would meet the online priceshe stated that she could not make that decision and refered me to a manhe called me the next day.he was extremely rude and proceeded to lecture me that it is not ethical to price shop and buy online and stated that he would not meet the competitive price or offer any discount at allafter the rude treatment and considering the $450 price difference I returned the rug and will not purchase from them again. I found it interesting that they felt it was unethical for a person to price shop but it is okay for a company to deceive their customers with so called ""sale"" prices! I found out days later that the man has called the vendor of the rug and demanded that the online company not sell the rug to me....




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