Reviews

  • The Grout Magician - Phoenix, AZ -  pgreenspan1

    Reviews: 1

    Fantastic & Excellent Work
    pgreenspan1 (1 review)
    4/30/2016

    I must admit The Grout Magician is simply magic. I own numerous properties in the Phoenix (Scottsdale Area) and recently needed some grout cleaning and tile repair work. The workmanship is some of the best I have ever seen. The owner, Nancy couldn't be more accommodating and her employees are the best. Thank you Grout Magician for all your hard work!!!

    More »

    Project Details

    Bathrooms

    Area Scottsdale, AZ

    Cost $1,000 - $2,999

    Date April 2016

    Was this review helpful?

    (0) (0)

  • The Grout Magician - Phoenix, AZ -  Kathleen63

    Reviews: 1

    Kathleen
    Kathleen63 (1 review)
    4/21/2016

    Wow, the amazing work that this company does is just mind blowing. Taking cracked tiles and mildewed, old grout and making it look like brand new is astounding! Don't waste your money on anyone else to do the job---GROUT MAGICIAN IS THE BEST!

    More »

    Project Details

    Area Phoenix, AZ

    Cost $1,000 - $2,999

    Date April 2016

    Was this review helpful?

    (0) (0)

  • The Grout Magician - Phoenix, AZ -  tylerrr70

    Reviews: 1

    Buyer Beware!
    tylerrr70 (1 review)
    7/24/2015

    We attended the home show last weekend and scheduled an appointment to have Nancy bid a job at our house. After scheduling the appointment, we were about to walk away, but she continued the conversation talking about being 66 yrs old and wishing she could retire. She then went on about having heat exhaustion the day before and that 2 of her employees were supposed to relieve her from the home show so she could bid a job. She claimed the people she was bidding the job for were friends of her and that it was going look unprofessional for her to show up late. The way she was talking was unprofessional. I did some research online and found some very poor reviews. We even found a complaint with the BBB and her response to the customer's complaint was to call them racist. You can find that review for yourself by searching the grout magician on the BBB website. Needless to say, I cancelled our appointment with her. I wasn't about to waste anymore time on her and I certainly wasn't about to waste our hard earned money on her either!

    More »

    Was this review helpful?

    (0) (0)

  • The Grout Magician - Phoenix, AZ -  dprusick

    Reviews: 5

    NEVER, EVER, EVER USE THIS COMPANY
    dprusick (5 reviews)
    7/23/2013

    We met Nancy at a home show because we needed our grout redone. She talks a good game. She bid the job as a two-day job and then got upset with us and her workers when it wasn't done in one. Anyway, the job was done. Then, some sort of paint they used starting chipping off the grout and it looks awful. Nancy not only tried to blame it on us, but actually hung up on me! Go elsewhere.

    More »

    Was this review helpful?

    (0) (0)

  • The Grout Magician - Phoenix, AZ -  lschaef

    Reviews: 1

    Do Not Use This Company
    lschaef (1 review)
    6/21/2011

    I had The Grout Magician redo some grout in my master bathroom, 4 months later it was back to the same condition. I called Nancy to request repair & she refused, after she said a day earlier she would fix it. Very UNETHICAL!!!!!!!!! I have filed a complaint with the BBB!

    More »

    Was this review helpful?

    (0) (1)

    The Grout Magician replied on 6/21/2011

    Since 1997 I have never had someone blatantly try to get something for nothing. On the back of my estimate reads limited warranty. No.5 states as follows Replacing grout in settlements cracks. The fact that the Grout Magician is repairing grout damaged be settlement or expansion means that this condition will continue. No grout or caulk has sufficient strength to stop the settlement expansion. Therefore we can only guarantee this type of repair for a period of 30 days after repair. Where possible the Grout Magician will use a flexible grout or caulk that will minimize future separation. This is stated on paper. His bathroom is on the 2nd floor and we have already repaired it several times. I always write 3 year warranty for the staining process but this man just wants something for nothing.


Business details

Areas & Structures

  • Backsplashes
  • Bathrooms
  • Countertops & Vanities
  • Fireplaces
  • Floors
  • Foyers & Entryways
  • Kitchens
  • Patios & Decks
  • Showers

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Mastercard
  • Personal Checks
  • Visa

Year Established

2005

Languages Spoken

  • English