The Grout Magician

(602) 326-6333 www.groutmagicianphoenix.com »

Business overview

Areas & Structures

  • Backsplashes
  • Bathrooms
  • Countertops & Vanities
  • Fireplaces
  • Floors
  • Foyers & Entryways
  • Kitchens
  • Patios & Decks
  • Showers

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Mastercard
  • Personal Checks
  • Visa

Year Established

2005

Languages Spoken

  • English

Reviews

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NEVER, EVER, EVER USE THIS COMPANY, 7/23/2013

We met Nancy at a home show because we needed our grout redone. She talks a good game. She bid the job as a two-day job and then got upset with us and her workers when it wasn't done in one. ... Anyway, the job was done. Then, some sort of paint they used starting chipping off the grout and it looks awful. Nancy not only tried to blame it on us, but actually hung up on me! Go elsewhere.

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Do Not Use This Company, 6/21/2011

I had The Grout Magician redo some grout in my master bathroom, 4 months later it was back to the same condition. I called Nancy to request repair & she refused, after she said a day earlier she... would fix it. Very UNETHICAL!!!!!!!!! I have filed a complaint with the BBB!

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Displaying 1-2 of 2

Reviews

dprusick

Reviews: 5

NEVER, EVER, EVER USE THIS COMPANY

We met Nancy at a home show because we needed our grout redone. She talks a good game. She bid the job as a two-day job and then got upset with us and her workers when it wasn't done in one. Anyway, the job was done. Then, some sort of paint they used starting chipping off the grout and it looks awful. Nancy not only tried to blame it on us, but actually hung up on me! Go elsewhere.

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 Chipping in the grout
 More chipping.  Two examples of dozens.

lschaef

Reviews: 1

Do Not Use This Company

I had The Grout Magician redo some grout in my master bathroom, 4 months later it was back to the same condition. I called Nancy to request repair & she refused, after she said a day earlier she would fix it. Very UNETHICAL!!!!!!!!! I have filed a complaint with the BBB!

The Grout Magician replied on 06-21-2011

Since 1997 I have never had someone blatantly try to get something for nothing. On the back of my estimate reads limited warranty. No.5 states as follows Replacing grout in settlements cracks. The fact that the Grout Magician is repairing grout damaged be settlement or expansion means that this condition will continue. No grout or caulk has sufficient strength to stop the settlement expansion. Therefore we can only guarantee this type of repair for a period of 30 days after repair. Where possible the Grout Magician will use a flexible grout or caulk that will minimize future separation. This is stated on paper. His bathroom is on the 2nd floor and we have already repaired it several times. I always write 3 year warranty for the staining process but this man just wants something for nothing.

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