The Laundry Lady

I purchased a groupon($20) for the laundry lady. I called to schedule a pick-up. I had to wait a week to get my clothes picked up. I set my bags of clothes out on Friday for them to be picked up. On Saturday, they were still there. I called on Saturday and somehow I was left off the list to be picked up. They did pick them up on Saturday. This Friday, I called because I had not received my clothes. They said some of my items were taking longer and I would get them on Monday, 9 days after they were picked up.

I just received my invoice today, Saturday. Their prices are astronomical. I am including what I was charged so you can get the picture.

1 Blazer 15.00
5 Blouse @ 6.25 31.25
7 Trousers @6.50 45.50
1 Skirt 6.95
2 Shirt @ 5.95 11.90
Delivery Pickup/Delivery 10.00
GRPON Groupon Coupon -80.00
Subtotal: 40.60

My advice - unless you have money you want to throw away, don't use them.

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I purchased a groupon in july and have been using them since. Our sheets are folded perfectly, the pair the socks, the underwear are folded like nothing I have ever seen and the clothes smell wonderful. It is also easy to put away. I love this service and will continue to use them, economy and god willing. This is a truly wonderful service and they have yet to be anything but supremely kind and willing to meet my requests.

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1. They are extremely unprofessional and rude especially this lady called Toni.
2. I had given them two suits and some dresses and suits are to be charged 9-12.00 but i was charged almost 17.00 because they charged the pants separately and the jackets as either jackets or blazers separately. They also said dresses are charged differently according to the material and even though all my dresses had a different material, they charged me 13.50 each for all of them. When i said I had given suits and not pants and blazers separately, they said just because you say they are suits, does not make them suits.
3. When i asked them to correct the details, they said they wont and I wont get my clothes back if i don't pay for them.
4. I was told I never have to use them again but I have to make the payment if i want my clothes back.
5. They delivered 12 garments but missed one and did not inform me that it would come the next day.
6.Everything came back with stains still on. In fact, a white jacket i had given had no stains before I gave it to them but it came back with stains on it.

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Used this service with Groupon. They failed to pick up laundry on time, the quality was awful and they charged me a significantly larger amount of $ than the prices posted on their website. Stay away. What a rip off. Also, the positve reviews on this page are obviously fraudulent. All written on the same day. What a joke.

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Brought the $80 Groupon as well.. They did not pick up my clothes as stated, kept calling and they eventually came the third day. When called asked about the issue they promised to have my clothes back next day service and they wouldn't charge me a trip fee, didn't get my clothes back until the next following week. I'm glad I didn't really need anything I gave them as I was just trying out the service to see if I would use them again in the future SIKE!!! No announcement of when they were coming to pick up or drop it back off?? Really!! They complained they were really swamped by the Groupon, but there is really no excuse just for follow up or better customer service.. and really if you do a Groupon you should really try to get better time management for the influx of people. This is the one time you have ton of people using your service that would not otherwise. Clothes came back clean but ok, they were folded nice. But as a service I would not recommend them or ever - ever use them again. Even if you look any reviews on the web most of the good ones are like 2-3yrs old back in 2007-08. Anything recent has been poor.. and that pretty much sums up this place The most recent reviews are Bogus, look they are all done on the same day 8/9/11 & 8/8/11. They are just trying to get counter all the bad reveiws they are getting.

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