I used The Lawn Ranger for close to 2 years. The actual service was ok, although they consistently cut the lawn to short for Fescue. Anyway, I decided to start caring for my lawn myself. I canceled the service and gave the required 30 or 60 day notice. However, after that time they charged my credit card for another month of service. I would have been ok with this had they actually serviced my yard during that month. I called and let them know of their billing error and was told the charge would be reversed. It never was. I left several messages and they never returned any of them. I was never able to get another live person on the phone. They basically stole $150 from me.
Posted: 3/21/2014 • Link to this review
Ross Day, owner of Lawn Ranger installed landscape lighting, which never worked properly. Ross said it was covered under warranty and took my transformer one day while I was out of town. He never replaced it, never returned my calls, texts or emails. I complained to the BBB, and Ross Day / Lawn Ranger never responded. He's been arrested 4 times that I know of in the past year. Public records. Do a search for "Ross Day Mugshot" and you'll see what I mean. Complete loser in every way.
Posted: 10/02/2012 • Link to this review
I am overdue in writing this, but I called Lawn Ranger based on some friends referring Ross and his ccompany. Ross came out and provided design ideas that 3 other companies missed. The installation of our backyard was flawless. The Lawn Ranger was on time, diligent, and priced fairly. Once the installation was complete we hired them to maintain our property. It is a joy to spend time in the yard they created. I highly recommend this firm for all your landscape needs.
Posted: 8/08/2012 • Link to this review
I have to agree with all those previous negative reviews about The Lawn Ranger and Ross (the owner). Ross has consistently over-promised but under-delivered during the 4 month period hired for basic lawn mowing for my Alpharetta home. Their quality of work was substandard, and their crew frequently missed weekly service (Ross never even returned phone calls or emails regarding my complaint) and I had to fire them several weeks ago for the breach of contract. They cashed one month's advance payment without delivering any service. Having lived in Metro Atlanta for 68 years and used a couple of lawn care companies in the last 30 years, The Lawn Ranger is the only unethical and unscrupulous lawn care company that I experienced.
Posted: 7/06/2012 • Link to this review
Ross does not follow up on his work once paid in full . Our contract stated plants would be replaced if dead within xxx days. I continually would get excuses from Ross why he was not out to the house replacing them. He finally showed up a couple of months later without letting me know and replaced the plants by just setting them on top of existing hole and did not bury them. To top that, they were not the same plants as the original so talk about wearing a customer down. I just gave up, bought new plants and buried them myself.
Posted: 6/17/2012 • Last edited: 7/06/2012 • Link to this review
I hired this company for a time sensitive but basic commercial project and was extremely disappointed. The owner had a very professional and impressive first impression but right after cashing his check he stopped returning calls and stopped delivering in a timely manner. After nearly 6 weeks of unnecessary frustration and poor results, I have to let him go and reach out to another firm.
Posted: 5/21/2012 • Last edited: 7/06/2012 • Link to this review
We had pine straw delivered and spread this morning. They showed up unannounced after they were suppose to be here Thurs then Fri and finally rang our bell at 7:50 am on Sat. We wish we knew they were coming as we weren't even dressed! In any event the, men cleared the area for the pine straw, spread it and cleaned up after they were done. 30 bails of straw done in 1 1/2 hours. We are very happy with the professional work the men did however I did not give them 5 stars only because the communication is lacking from the office staff. I had to call several times and after being told they would be here on different days they finally came on Sat morning. I understand the summer is busy and it has rained so we only wish they had told us more accurately when we should expect them. I will use them again and would recommend their services. Many thanks to the men who worked in the rain to take care of our pine straw order!
Posted: 7/16/2011 • Last edited: 7/06/2012 • Link to this review