The Metropolitan Arts-Business District

675 Metropolitan Parkway SW , 4000 
Atlanta, GA 30310
Phone: (404) 758-8800
The Metropolitan Arts-Business District The Metropolitan Arts-Business District : Office Space Rental, Atlanta, GA

by 8mrm2 at Citysearch

Posted on Citysearch on 11/2/2011
Terrible Customer Service - CONSIDER YOURSELF WARNED
I've had a very unfortunate experience working with Andrew at Metro Valet. I am very sorry to say that I have no choice but to take my business elsewhere, strictly because of how he treated me.I think it's helpful for you to know the back-story, so that you can see the full extent of his poor customer service. To begin, I purchased a coffee table and a mirror in Atlanta about a month ago and requested that it be delivered to Charlotte. I tried for the next 3 weeks to get a quote and time frame from Andrew. Each time I spoke with him, he was short, rude and not helpful. What's more frustrating, he went out of his way to make my experience difficult. Each time on the phone, he said I can't help you today, but call me tomorrow - or next week - and I can ""deal with you"" then. He also told me that he would have information on price for me 'tomorrow' and repeatedly told me when I called back the next day, that he had a chance to speak with you about ""everyone else"" but me. He directly implied my business wasn't important to him. Had he just told me upfront how much it would cost, and when we could schedule the pickup/delivery, this would have been a very simple agreement.When I called back yesterday, as he requested, Andrew informed me that he had already picked up the table from the showroom at America's Mart. Since he had not yet provided me with a firm quote (which again I was waiting on for 3 weeks), I had not yet agreed to the service. I was very frustrated that he picked up the table without getting my approval, and had proceeded with my request, without my consent. However, all of that I would be more than willing to move past, had he showed any respect or care in the way he spoke to me. He was abrasive, cutting me off, screaming and entirely unprofessional.As part of this order, I needed Metro Valet to pick up from two well-known furniture companies. I called both of them for recommendations on who else to use, and it was very surprising to me that they both a




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