We were very impressed by the Original Mattress Factory (OMF) on our first visit and purchased a mattress before leaving the store. Our old Tempurpedic had hardened and the deluxe pillowtop ($1000+) from OMF felt like it would be a reasonable replacement when we tried it in the store. Alas, it wasn't, and OMF only does exchanges (with a 25% penalty), not returns. None of their mattresses meet our needs, so we have to unload our new OMF on the used market in order to buy a replacement Tempurpedic. They showed little empathy for our situation and simply referred us to the detailed warranty. Our advice: unless you are sure you will like the OMF products, buy from a store that offers a no-risk trial period for new mattresses. It is even worth paying a premium.
Posted: 5/09/2013 • Link to this review
If you're tired of the games mattress retailers play (phoney sales, one-sided padding, revolving product names, etc), and you want superior quality at honest prices, then this is the place to do business. Just bought our family's fourth mattress in 15 years from the Delk store.
Posted: 7/17/2012 • Link to this review
We bought a great matress here and months later decided it was to soft. They actually remade our matress in just a couple of days! We will never buy a mattress anywhere else.
Posted: 11/29/2008 • Link to this review
The sales people here know mattresses because that's all they do. We are very happy with our mattress and will return. The delivery was seemless and convenient.
Posted: 9/26/2007 • Last edited: 1/02/2008 • Link to this review
The first time I needed a mattress in 1999 I went all over town, with prices and guarantees that didn't match the hype each place was promoting. Finally went to the mattress factory and talked to the gentleman who was also doing the local TV ads. He stated that I would like my mattress or I could bring it back and they would change the configurtation to suit my needs. When I asked about a 30 or 60-day return policy he said, "Heck, sleep on it for a year! If you don't like it bring it back and we will fix it for you." That sold me. So, I needed a new mattress this month (we changed mattress sizes). They looked up my old configuration and made me a new one of the size I needed, with all the same guarantees in place. The new bed is exactly what I needed for comfort and size, and the friendly, low-pressure sales rep (David Phillips) made my visit a great one. Thanks Mattress Factory!
Posted: 7/30/2007 • Last edited: 1/02/2008 • Link to this review