No! No! No! No! No! Has anyone who boarded actually gone in the back to see the conditions these dogs are in? Well, I did. I reserved a suite. Suite.. meaning I was paying MORE to give my dog a special place that would allow him to not be as homesick. Soft bed, a view, some extra pampering. Their version of a suite ... a dim light CLOSET that was rarely cleaned!!! The closet did have a small window, 4ft off the ground, that was made out of plexiglass and was so scratched and fogged, you could barely see out of it. They had 1 light bulb in the light fixture where you could hardly see. I asked for light bulbs and put new ones in myself because according to the worker, it would be that evening when "the boys came in" and they could put the bulbs in. The room was so intense with the smell of urine, my nose was burning. No bed..my dog was given a small child's sleeping bag. I asked would he get a bed, and they answered no, because the dogs just chew and ruin them. I asked how they were going to cool the room (closet) since it's an enclosed closet and she said we just turn the ceiling fan on higher. What? No air conditioning? Where the day boarding dogs are is a small space, but they do get to go outside whenever they want. However, the metal cages they keep these dogs in were so rusty, how has a dog not contracted something by now who are kept in them? Everything was simply unkempt and disgusting.
Posted: 10/27/2015 • Link to this review
We had a bad experience with the Pawplex last December. It seems the ownership of the place has changed and the nice lady who owned the place is no longer there. We did not see any of the old staff either. We brought in our dog who we recently rescued, to have a bath. The guy at the front desk had a careless and unfriendly attitude. When we tried to give him the phone number of our veterinarian, he dismissed it and said :we don't need that". The previous owner always verified contact number of our vet for an emergency case. Then it took them a very long time to give our dog a bath, we waited for 6 hours, they would not call us. We finally had to call them and ask what is going on. On the way home our dog cried a lot, and when we arrived, he run to the back yard in a big hurry and peed for a very long time and did a big business, and had a lot of water. Obviously, they kept him in a cage all this time and did not let him out for a potty break. They prefer to torment poor dogs this way instead of cleaning up for them. We definitely do not recommend this place.
Posted: 7/13/2013 • Last edited: 7/18/2013 • Link to this review
Excellent communication; Joel McGlamry the owner really went out of his way to make sure that we were taken care of. I was impressed with his sincerity and professional manner.
Posted: 3/17/2013 • Last edited: 7/18/2013 • Link to this review
This groomer has been working with my dogs for 5 years, and they embody the "you get what you pay for" premise. When I want my girls to look spectacular, Kim, Lupita and Tracy all do a really great job. I recently boarded with them, too, and my oldest dog did really well, despite her nervousness.
Posted: 1/03/2011 • Last edited: 7/18/2013 • Link to this review
They do a good job grooming but I feel the price is rather high. With tip it is always over $100 even when I take my dog in on their recommended regular basis.
Posted: 2/08/2010 • Last edited: 7/18/2013 • Link to this review
We have been to many places to get our Havanese and Schnoodle groomed and some have been better than others. Then we found the PawPlex and learned just how fabulous our "boys" could look thanks to Tracy. What a difference a great groomer makes. Poco and Murphy thank you too because they're not afraid to get clean and beautiful which is a big relief.
Posted: 10/01/2008 • Last edited: 7/18/2013 • Link to this review
Both my mom and I consistently use the Pawplex for our dogs. They also have a great store for goodies and outfits. My dog, Daisy, was adopted as a Katrina rescue dog and comes with a past that I'm not aware of. She is very timid with shears around her face and can be proctective. Tracy at the Pawplex, has taken the time to ease Daisy and also teach me how to help her feel more comfortable. After trying numerous doggie salons in Atlanta, I'm stuck on Pawplex because their service to Daisy was unmatched.
Posted: 4/17/2008 • Last edited: 7/18/2013 • Link to this review