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The Puppy Store

(407) 228-2227

2525 E Colonial DrOrlando, FL 32803   map »

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Reviews

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Best Puppy Store AND Best Staff!!, 6/21/2013

I want to comment on Ms. Cuadarfi's bad review against The Puppy Stop in Orlando. First of all, she took The Puppy Stop to court and lost. She purchased this puppy and did not follow the State or... Store guidelines to have this matter taken care of for her. She waited 21 days to come to even contact the Store to let them know what was wrong. Although she was not entitled to a refund or exchange, and even though she became so irate in the store screaming and yelling to the other customers that eventually led to the police coming to remove he out of the store, she was offered a new puppy of her choice. But Ms. Caudarfi kept making more demands. She wanted a new puppy, plus a refund, plus vet bills paid, etc. She did not accept the new puppy instead took The Puppy Stop to court and lost this case because The Puppy Stop did not do anything wrong to her. The Puppy Stop goes above and beyond for their puppies and customers and do everything possible to make it a great experience.

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HORRIBLE STORE and HORRIBLE STAFF!!!, 4/16/2013

I can not express how much damage this store has done to my family and I through their sleazy business. To begin, we purchased a German Sheppard from the store in February. Right when we got him... home, we noticed he was throwing up food, so we scheduled him to visit the store's vet (like stated on the store's contract) on their next operating date. The vet said he was fine and that it was probably due to his age and that he'd grow out of it. Two weeks have past and nothing has changed, we took him to our personal vet and he was diagnosed with megaesophagus. Throughout his life he will have to visit the hospital and he will require constant attention due to pheumonia developing from this hereditary disorder. Store refused refunding us, kicked us out and called the cops. We went to court and lost due to contract prohibiting us from recieving a refund past 48 hours for a disease. FL law gives us a year to detect a birth defect and allows us a full refund. A birth defect isn't a disease.

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Displaying 1-5 of 5

Reviews

janicegunther

Reviews: 1

Best Puppy Store AND Best Staff!!

I want to comment on Ms. Cuadarfi's bad review against The Puppy Stop in Orlando. First of all, she took The Puppy Stop to court and lost. She purchased this puppy and did not follow the State or Store guidelines to have this matter taken care of for her. She waited 21 days to come to even contact the Store to let them know what was wrong. Although she was not entitled to a refund or exchange, and even though she became so irate in the store screaming and yelling to the other customers that eventually led to the police coming to remove he out of the store, she was offered a new puppy of her choice. But Ms. Caudarfi kept making more demands. She wanted a new puppy, plus a refund, plus vet bills paid, etc. She did not accept the new puppy instead took The Puppy Stop to court and lost this case because The Puppy Stop did not do anything wrong to her. The Puppy Stop goes above and beyond for their puppies and customers and do everything possible to make it a great experience.

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LCiuffardi

Reviews: 1

HORRIBLE STORE and HORRIBLE STAFF!!!

I can not express how much damage this store has done to my family and I through their sleazy business. To begin, we purchased a German Sheppard from the store in February. Right when we got him home, we noticed he was throwing up food, so we scheduled him to visit the store's vet (like stated on the store's contract) on their next operating date. The vet said he was fine and that it was probably due to his age and that he'd grow out of it. Two weeks have past and nothing has changed, we took him to our personal vet and he was diagnosed with megaesophagus. Throughout his life he will have to visit the hospital and he will require constant attention due to pheumonia developing from this hereditary disorder. Store refused refunding us, kicked us out and called the cops. We went to court and lost due to contract prohibiting us from recieving a refund past 48 hours for a disease. FL law gives us a year to detect a birth defect and allows us a full refund. A birth defect isn't a disease.

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diane47

Reviews: 1

Do not buy from here!

Bought a Pug here on 12/19/12. NEVER received any type of paper work on my sweet Pug. No one ever called me back regarding said paperwork. I am not sure my Pug IS a Pug. I love my dog regardless. He is family now. This place has no toys for their dogs, the food is dried up and needed to be replaced or removed and the dogs were starved for attention. This place needs to be shut down! I wanted to buy all the dogs I felt so bad!

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Guest G.

Horrible, horrible puppy store

Good: Nothing. Bad: Everything.. Improvements: Shut this place down..

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Crystal H.

the puppy store

they do have very cute puppies BUT i noticed none of them had any toys in their pens all they had was mulch and looked very bored. The other down size...

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