I have used this UPS Store (3000 Old Alabama Road in Alpharetta) before when it was under another owner. It was fine then. Recently I shipped an exact same size of box with the same content. The new owner overcharged me by $12. Apart from paying Ground Residential at $26, I was also charged for 1) $3.00 for a box, which is right, 2) another $7.99 for the same box, and 3) $4 to package the box. With the previous owner at this location and another location in Norcross that I have used, I would only pay $3 for the box plus ground transportation fee. I was shocked that a owner would cook up $4 packaging fee plus another $7.99 for the same box. I asked for explanation on this dubious $7.99. The answer was comical. The box was over-sized (24 x 18 x 12) and hence needs another fee. I have shipped many times with UPS and never once did I have to pay this over-size feed before. I would not go back to this store anymore.
Posted: 8/20/2010 • Link to this review