Had to take my 18 1/2 yr old kitty to Village Vets yesterday, because I thought it was the end for her. I was heartbroken and from the time I first spoke with Jackie on the phone right on through the exam, Jackie was very caring and knowledgeable about kitties. I was educated to see this was not the end for my kitty, as, she has a UTI which is very treatable. I really liked Dr. Triscik for her caring, gentle and knowledgeable demeanor. I could not be happier with the care my Clara received from all of the staff. I thank God The Village Vets were open on Sunday and for the caring and knowledgeable staff and doctor. I cannot thank you enough! BTW, I am a very PICKY pet owner (have 5 fur babies - pugs, Chihuahua/Poodle mix, and Clara, my 18 1/2 yr old kitty), so, I am familiar with vet care for my babies.
Posted: 9/14/2015 • Link to this review
I just want to say, the staff did an excellent job taking care of Mahi. He's only been boarded twice in seven years. I can also appreciate the fact they could fit Mahi in at the last minute during spring break. They were very attentive when anything happened or changed with him. For example, when Mahi had been away for a week he began to suffer from anxiety and the staff made sure to ask for permission in prescribing something to calm him. With me not being able to care for him due me being on crutches for three weeks and in therapy for four more, the time and attention put into caring for him couldn't have been more on time. In the future I would definitely use their boarding services again and highly recommend them. Philisia C. Stone Mt, Ga
Posted: 5/20/2013 • Link to this review
I will not go back to Village Vets/Stone Mountain simply because of the attitude of the staff at the front desk. One "girl" in particular thinks she is the know all be all and will not admit to mistakes. Her arrogance is annoying - I hope someone puts her in her place.
Posted: 5/02/2012 • Link to this review
I liked them when I first started taking my animals to them, but things started changing. First the charges went up. Then I noticed a lot of turn-over with the staff and more importantly with the vets. Every time I went, there was a different vet. I decided to switch to a place where I knew what to expect.
Posted: 10/16/2011 • Link to this review
Vets should be compensated for their training,expertise & practice overhead. Charging a little more than market price for the area is fine, but doing unnecessary procedures to boost profit indicates a poor compromise in principles. Please know this is a beautiful facility w/a caring & well credentialed staff. Our experience: we took a pet there for an obvious problem & VV did an exam & in-house procedure which told them absolutely nothing. (ovr $250) The next 2 vet/surgeon consults-exams only-quickly concluded the condition was INOPERABLE, but gave us enough info so we could decide next steps. The 3rd consult-also only an exam-was with a non-profit vet & surgeon. Their assessment was exactly the same-inoperable. The procedure pushed by VV as needed for diagnosis was useless. We authorized a multi-point biospy elsewhere. Cost for the surgical procedure, anesthesia, overnight boarding, ant-biotics and a follow-up visit was less than the exam and simple office procedure at VV. It was clearly unnecessary & used to boost the profit margin for the visit at VV. So, 3 clinics determined quickly from exam alone that this was inoperable. Can't imagine what a biopsy through VV would have been. They were not doing us a favor by delaying an honest assessment. Lovely trend-setting facility if $$$ is not a concern. Our pet is fine, otherwise healthy, but may manifest issues in the next year.
Posted: 6/07/2011 • Last edited: 2/14/2013 • Link to this review
Dr. Tyler and Dr. Baden are both helpful and competent. My two dogs have been given excellent care. I have used 1-800-petmeds with no problem because they have been happy to let me find economical alternatives to clinic prices for meds.
Posted: 5/18/2010 • Link to this review
Wonderful, caring staff that truly loves animals. They have treated several of our dogs and cats and done miracles for some of them. Dr. Baden is just a great vet (so are the other three ladies) and goes the extra mile for her clients. I can highly recommend them!
Posted: 9/25/2009 • Link to this review
I have used Village Vets a couple of times over the last 2 years and every time I swear it is the last. I have taken my dog there for various reasons, shots, boarding, and grooming. They insist that EVERY time you bring your pet in, even if they have already had an exam that year, that you have them checked out by the vet and therefore you pay for another exam. I had one employee tell me that it was a law, but when I asked the Village Vets in Decatur about this they said they had never heard of that. My cat was last year badly injured in a car accident, and we rushed her into The Village Vets. I got a call from the dr. explaining all the horrible things that could be wrong with her and that they needed to do xrays to the tune of over $300 just to find out what was wrong. On top of that, we were looking at extensive costs to fix her. I was in tears and couldn't afford this kind of cost. I felt my only option was to euthanize her. When I mentioned this the vet completely changed her story and said that cats heal amazingly and to take her home she should be fine. A year later, she is not fine. She has a limp and has repeated problems with her bladder. I tried all I could to find her another home, as I have small children and it is unsanitary. With no other options, I called again to set up to have her euthanized, as she was obviously not well. I was told that I would have to have an exam and meet with the doctor b/c they didn't know her well enough. Really? Stay away!
Posted: 7/17/2009 • Link to this review
I took my cats and dog there for a few years. On one visit my small dog had a reaction to multiple vaccines. They asked me what shots I wanted and I said, "whatever is best for him." I was not told that small dogs are at greater risk for reactions. Obviously, I would have spaced them out had I known this. Then over a year later I got a bill for over $50 for the emergency treatment. They explained I didn't receive a bill earlier because they made an accounting error. I had paid over $300 at the time. The owner was adamant that we pay--calling us and sending us long emails. It was bizarre and makes very bad business sense. Needless to say, we now go elsewhere.
Posted: 6/24/2009 • Last edited: 4/08/2014 • Link to this review
I had an excellent experience at The Village Vets. The vets and staff were very professional and compassionate. They followed up the visit with a call and email to check on my dog. They have a great facility. I ordered medications from their internet web store, they do not charge a prescription fee to order from their web store, and the prices were the same or less than petmeds.com.
Posted: 7/23/2008 • Link to this review
Vet admits the medications they offer are more expensive than internet. But if you use outside source, Vet will bill you $5 for EVERY prescription you do not buy from them. When I complained, the Dr. told me they were worth it and "all vets charge this fee." I checked around and no other area vet charges this fee. guess you have to pay for the new facilities somehow.
Posted: 6/17/2008 • Last edited: 6/18/2008 • Link to this review
We've been going to Village Vets for over a year now (previously at the Cedar Village location). Dr. Tyler and her entire staff are great! My dog loves going to the vet just to see all of them. The staff is very knowledgeable and treats all of the animals as if they are their own pets. They even call to follow up after visits!
Posted: 2/15/2008 • Last edited: 1/23/2009 • Link to this review