Lazy jerks! I brought in a ~$350 sterling silver cuff watch for servicing the day the head unit got wet after cleaning it. I asked if I could pay extra for them to address it sooner and they told me it would have to wait in line - come back in two days. I came back two days later (no call) and they said that it was a loss and not worth fixing. I asked if they had opened it up and looked at it and they said, "No. The crown won't turn. You have to bring these in as soon as they get wet." I asked if they could make the head unit water-resistant the owner flat out refused to do it. I asked if they had another head unit they could mount onto the cuff and they said, maybe something in the $200-$400 range, so I asked them to look for one. They said, "We'll call you." I wait two weeks - no call. I came back two weeks later with $500 cash. They had nothing for me. I said, "I will wait until the end of the week and if you haven't found anything, I will assume you don't want my business." No phone call. They won't help you and they have a miserably small selection of over-priced watches. They had almost a month and $500 to help me and I got absolutely nothing but lip service and five wasted trips to this hole in the wall.
Posted: 3/31/2012 • Last edited: 11/04/2013 • Link to this review
I have several rare and expensive Swiss watches that nobody is town was able service; the best they can do is to send them to Switzerland for thousands of dollars and several months of wait. Theo serviced my Rolex President Day/Date in only few weeks for a fraction of what the big name jewelery stores were asking. I also took a Patek Philippe for service that nobody else was willing or able to repair. He is the best in town.
Posted: 5/16/2010 • Link to this review
It took over 12 months and $400.00 to get sub-par service on a Wakmann Triple-Date watch. Numerous trips back to get multiple defects corrected... to no avail. If you have a simple watch,Theo may be o.k. But do not trust his expertise on more complicated watches.
Posted: 1/30/2010 • Last edited: 5/16/2010 • Link to this review