All went well as far as getting glasses prescription. Fitting contacts was performed in another department - it was a bit strange experience. I was pushed for contacts with astigmatism correction, even if my astigmatism is marginal - I see perfectly fine in regular contacts. After trying prescribed contacts i have tried to change my prescription back to regular contacts-I did not like the way the contacts were feeling on me. I called Sandy Springs location (678) 781-7306 multiple times (at least 5 times - I left message each time) - received just one call back - unfortunately I missed it by 5 min - when I called back, I had to leave the message again. After calling different number and explaining the situation I was transferred back to the same voice mail!!! So far I did not received call back? Also the billing process could be made a bit more efficient - charging deductible "just in case" is unnecessary. Better communication between providers and insurance could make a difference. I received another bill a month later saying that I still owe another $25 - apparently charging deductible was not enough - the statement did not explain the reasoning for that charge either - I had to call their billing department to find out, that I was wrongly charged at the first place???
Posted: 10/23/2014 • Link to this review
Awful. Swore I would never go back. Put this feedback on cust survey, never heard anything. Assembly line. In fact I was inconvenient because several people were out and by being there I was messing things up. Staff argued over who would take care of me. Based on Kudzu reviews my experience seems typical. The funny thing is that my family of four contact lens/eye glass wearers have been going to Thomas for nearly 25 years. Until recently we have had nothing but good things to say about Thomas.
Posted: 10/01/2014 • Link to this review
My primary doctor at Thomas Eye Group referred me to another specialist in the group, Dr. Stephens, at the location downtown. He was very engaging and helped me understand in layman's terms the issues that I had been having with my left eye. He and the ladies in the office were all very professional and I appreciate him for helping me with my problem.
Posted: 8/28/2014 • Link to this review
I had a routine eye exam at Thomas Eye Group and had a terrible experience. I sat in the waiting room for 3 hours after my appointment time until finally seen by a technician. The receptionist was disengaged and unhelpful. Other patients were having similar experiences. I understand emergencies can happen in physicians offices but if this happens let patients know and reschedule. My time is important too. There were many elderly and disabled patients that struggled with the touch screen registration system. It is absurd they are forced to deal with it. I will never go to this location again.
Posted: 8/07/2014 • Link to this review
Scheduling office goofed on scheduling and set our son's appointment for the wrong day. As a result, our son will not be seen until 2 weeks after he was supposed to have a follow up to ensure his glasses prescribed for newly diagnosed severe astigmatism are not further harming his vision. Scheduling office was very arrogant and did not care about the potential harm to my son's vision.
Posted: 4/14/2014 • Link to this review
I had a very bad experience at this doctor's office. Do not take your children here. They let me know my children were not welcomed. Now my children are afraid to go back to another eye doctor. I hate this was my children's first eye doctor visit.
Posted: 2/26/2009 • Link to this review
The Decatur Office of the Thomas Eye Group has welcomed, cared for, and has satisfied patients of all ages for over thirty-three years. Occasional patients present problems beyond the purview of the general ophthalmologist, and they are referred to sub-specialists at our central offices. We regret that two particular young girls were unable to tolerate receiving dilating drops for a complete eye examination, and they were referred to our pediatric facility appropriately and without charge.
I have been a patient of Dr. Silverman's for over 10 years. He is, of ALL the doctors I have been a patient, the most professional, thorough and consistent. His staff is the same and a pleasure to work with. My whole family goes to Dr. Silverman. He did the surgery for both of my mom's cataracts without a hitch. We are all very pleased with the service we receive from Dr. Silverman and his staff. Definitely 'Best in Town!'
Posted: 4/16/2008 • Link to this review
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