Was able to reach their answering service on the first call, and got a call back within a half hour. They scheduled me promptly, called when they were on the way and showed up at the time they said. The work was completed proptly and properly and their prices are fair. They were referred to me by someone I trust and I have no problem in referring them to others!
Posted: 1/01/2016 • Link to this review
We called today for a underground irrigation/sprinkler leak & had someone out within an hour. We received not only excellent customer service but also great advice. The fee was very reasonable and Tom was genuinely friendly & helpful. We will use again!
Posted: 7/22/2010 • Last edited: 10/23/2012 • Link to this review
Great value, terrific service, & a hometown feel. Tom really takes time to listen and explain. The whole company has shown excellent customer service and are very friendsly. I used this company two years ago to redo all of the pipes in my house and then had to call again recently for an emergency. I had a wonderful experience both times. I highly recommend their services and will certainly use them for any future plumbing needs.
Posted: 9/30/2009 • Last edited: 10/23/2012 • Link to this review
Chose Thomas Martin since I saw they had one good review -- so took a bit of a chance. Turned out to be a good decision, as the job turned out well and Thomas discussed each step along the way. I'll be going with TMP for all my plumbing needs.
Posted: 7/09/2009 • Last edited: 10/23/2012 • Link to this review
Tom fixed a water pipe leak and replaced our water heater for us. The pipe broke first, and we called Tom because we got a coupon in the mail. Tom came out the day we called him and dug until he found the leak. He couldn't fix it until he had his helper with him (the next day), but he didn't ask for any money or signed contract up front and only charged us for the time & materials (very reasonable rate). When our water heater started leaking, he came out right away and put in a new one the same day. Again, the work was first-rate and the charge was very reasonable.
Posted: 6/28/2008 • Last edited: 10/23/2012 • Link to this review