I went to Dr. Thomas' office b/c it is very conveniently located to my work and is considered an in-network doctor by my insurance. I was having bad pains in my back/rib area which was causing me pain to even breath. As I explained my symptoms to the doctor I was dismissed being told I had a pulled muscle and due to my "desk job", needed to exercise more. I let him know I thought my urine was cloudy but again was dismissed and given a sheet of physical therapists in the area. The next day I was in such pain I went to an Immediate care physician after work only to find out I was suffering from a severe kidney infection and had to have IV's hooked to me for hours which I feel could have been prevented if Dr. Thomas would have taken the time to listen to me and test my urine the day before which would have shown my issue was far from a pulled muscle.
Posted: 3/05/2012 • Link to this review
My fiance' has been a patient of Dr. Thomas's for almost 3 years. The customer service is horrible as the front office staff is unable and unwilling to explain billing fees properly. My fiance' was charged for a full office visit for a 5-minute consultation. Dr. Thomas's office changed their procedures and now require an office visit to refill a prescription, which is absurd. Dr. Thomas is a nice guy but the billing and front office practices have forced my fiance' to change PCPs. Would NOT recommend for anyone who has a chronic condition (my fiance' has asthma).
Posted: 1/16/2011 • Link to this review
My wife and I have been patients of Dr. Thomas since the 1980s. We have changed jobs, cars, houses, friends, etc, but Dr. Thomas has been one of the constants in our lives. He cares about our well-being and takes his time in determining our issues. When we are sick enough to visit his office, we don't have to worry about being 'underprescribed' in order to get another copay and insurance billing out of us a week later. We also don't have to wait 2 or 3 days for an appt, since he takes walk-ins. We can be seen on our schedule rather than someone else's. Our biggest concern now is who we'll use when he decides to take a well-deserved retirement. Hopefully, that will be a long time from now. Thanks for everything Dr. Ben!
Posted: 12/17/2007 • Last edited: 6/08/2010 • Link to this review