Drew looked at my air conditioner, but his name is not on the list. He did a nice job. His name should be put on the name list.
Posted: 7/15/2012 • Link to this review
Dear Iceflow, Thank you for your kind words, for choosing Thornton & Grooms, and for pointing out that Drew isn't listed on our list. I missed that and have now added him. Thanks again! Dave Knight
We have had a big year for Thornton and Grooms. We hired them to replace our two furnaces and to install a full house water filtration system (Nate is INCREDIBLE!)Now, our air conditioner is acting up and Brian did a terrific diagnostic and is offering us some good suggestions. We trust this company implicitly, and also hired them to do a water heater and air conditioner for our mother, as well.
Posted: 6/05/2012 • Link to this review
Harry Ogg came out today to perform a checkup on our furnace. He was on time, a total gentleman and a really great technician. He is a super representative for Thornton and Grooms.
Posted: 3/15/2012 • Link to this review
Have had Thornton and Grooms out many times. They are always professional from the point of making the appointment, to arriving when promised, and always being neat and efficient. Won't use anyone else.
Posted: 2/28/2012 • Link to this review
Thornton & Grooms is better than family! They are always there when you need them, 1st rate service and quality beyond compare. You may save money with another company, but based on my experience go with the best and you will get quality that lasts. I highly recommend T&G for any type of plumbing or heating/cooling needs. They are the BEST in Oakland County.
Posted: 2/14/2012 • Link to this review
Mark Wriston was very thorough in his inspection of my furnace and recommending potential problems. He is knowledgeable in Bryant furnaces. Explanation of service and attention to detail were above and beyond average technician's work. I recommend THorton & Grooms and him for anybody who wants either repair or tune-up their HVAC equipment.
Posted: 12/09/2011 • Link to this review
I got a flyer in the mail from Thornton & Grooms to do a Furnace Tune-up for $50. Boy do I feel SCAMMED! It's a way for these guys to "hook and bate" you. First of all they had sent in a young guy - though they stated they have technicians with 20+ years experience. He looked around a few minutes, and stated - everything looks good, you might want to change out your filter, and that was it! I was out $50!! He then spends the next 30 minutes writing up an assessment on all the other wonderful things that I can do to maintain and improve my furnace and etc - and oh by the way it was $125 here...$300 there - and NO...it was not part or included in any of the maintenance. I will never go back to these guys! At least with my other heating guy I've used, I knew it was a $129 bill - got new filters..and my system was cleaned and ready for the season.
Posted: 10/19/2011 • Last edited: 11/09/2011 • Link to this review
Sara, Thank you for your review of your service experience with Thornton & Grooms - as you would expect we rely on feedback to help us improve our service offerings for our customers. I understand your frustration and want to make sure we address the concerns you have - as customer satisfaction is our number one objective. I have tried to find your service record, however there isn't one that matches your I.D. above. Please contact me at our office at 248-644-7810 so we can better understand the situation and provide a satisfactory solution. Our technicians are trained through various methods (trade schools, certified equipment manufacturers, certified testing equipment manufacturers, through our in-house training center, and other industry specific outside agencies) as well as training on specific processes like furnace inspections for example. Our field managers also meet the field technicians weekly to review the previous week in order to maintain the learning experience and address key issues. So, cases like these are very important to us so we can ensure that we address this matter individually and/or as a team. Thank you again for your feedback. I look forward to our phone call. Dave Knight @ Thornton & Grooms 248-644-7810.
First of all, I needed a new furnace and new air conditioning. Brian D. & Steve W. went above and beyond some obstacles that stood in their way, making sure it happened---all in one day! Polite, helpful, knowledgeable and highly skilled...Brian & Steve completed the tasks and the clean up was so thorough.....they are truly an asset to Thornton & Grooms!
Posted: 10/08/2011 • Link to this review
Very professional and courteous at all levels. We have used them for new toilets, furnance, hot water heaters, gas lines and more. They have done a great job each time!
Posted: 4/02/2011 • Link to this review