Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI - Plumbers & Sewer Repair

Thornton & Grooms Plumbing Heating & Cooling

5 star rating 23 Reviews

(248) 644-7810(248) 644-7810 View Website »

24565 Hallwood CtFarmington, MI 48335

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Description

Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI - Portrait

Founded in 1937, Thornton & Grooms has been totally committed and focused on superior customer service. We understand that satisfied customers are essential to our success. When you think of comfort at home, you might think of a warm, cozy space during the winter or a cool refuge from the heat in the summer. At Thornton & Grooms, we make it our job to keep your Michigan home a place of comfort for you and your family. And we also know when you need us, you need us fast and on time. So we.. designed our processes and train our staff to accommodate your schedule.

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Reviews

  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  ICEFLOW

    Reviews: 1

    Check up Review
    ICEFLOW (1 review)
    7/15/2012

    Drew looked at my air conditioner, but his name is not on the list. He did a nice job. His name should be put on the name list.

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    Thornton & Grooms Plumbing Heating & Cooling replied on 7/15/2012

    Dear Iceflow, Thank you for your kind words, for choosing Thornton & Grooms, and for pointing out that Drew isn't listed on our list. I missed that and have now added him. Thanks again! Dave Knight

  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  captain303

    Reviews: 1

    Good experience!
    captain303 (1 review)
    7/12/2012

    Pleased with explanation of problem and options on how to repair. Ted seems thorough and professional.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  GWALK123

    Reviews: 1

    Exemplary service for plumbing and heating/cooling
    GWALK123 (1 review)
    6/05/2012

    We have had a big year for Thornton and Grooms. We hired them to replace our two furnaces and to install a full house water filtration system (Nate is INCREDIBLE!)Now, our air conditioner is acting up and Brian did a terrific diagnostic and is offering us some good suggestions. We trust this company implicitly, and also hired them to do a water heater and air conditioner for our mother, as well.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  Irishman2

    Reviews: 1

    Great Technician
    Irishman2 (1 review)
    3/15/2012

    Harry Ogg came out today to perform a checkup on our furnace. He was on time, a total gentleman and a really great technician. He is a super representative for Thornton and Grooms.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  kcustomer1

    Reviews: 1

    Always Professional
    kcustomer1 (1 review)
    2/28/2012

    Have had Thornton and Grooms out many times. They are always professional from the point of making the appointment, to arriving when promised, and always being neat and efficient. Won't use anyone else.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  dianeisme

    Reviews: 1

    You get what you pay for
    dianeisme (1 review)
    2/14/2012

    Thornton & Grooms is better than family! They are always there when you need them, 1st rate service and quality beyond compare. You may save money with another company, but based on my experience go with the best and you will get quality that lasts. I highly recommend T&G for any type of plumbing or heating/cooling needs. They are the BEST in Oakland County.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  mcthree

    Reviews: 1

    very good company
    mcthree (1 review)
    12/28/2011

    the prices are reasonable, the service is very good, the people are knowledgeable and very nice. I would not use anyone else.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  patamata07

    Reviews: 1

    Thorough Check-up and Tune-up
    patamata07 (1 review)
    12/09/2011

    Mark Wriston was very thorough in his inspection of my furnace and recommending potential problems. He is knowledgeable in Bryant furnaces. Explanation of service and attention to detail were above and beyond average technician's work. I recommend THorton & Grooms and him for anybody who wants either repair or tune-up their HVAC equipment.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  superguay

    Reviews: 1

    Service Call
    superguay (1 review)
    10/25/2011

    Company calls ahead to tell you when technician is likely to show. Technician then calls to confirm that he's on the way. Performed work, explained work, to the point!

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  Sara568

    Reviews: 1

    Don't get pulled in with their TUNE UP!
    Sara568 (1 review)
    10/19/2011

    I got a flyer in the mail from Thornton & Grooms to do a Furnace Tune-up for $50. Boy do I feel SCAMMED! It's a way for these guys to "hook and bate" you. First of all they had sent in a young guy - though they stated they have technicians with 20+ years experience. He looked around a few minutes, and stated - everything looks good, you might want to change out your filter, and that was it! I was out $50!! He then spends the next 30 minutes writing up an assessment on all the other wonderful things that I can do to maintain and improve my furnace and etc - and oh by the way it was $125 here...$300 there - and NO...it was not part or included in any of the maintenance. I will never go back to these guys! At least with my other heating guy I've used, I knew it was a $129 bill - got new filters..and my system was cleaned and ready for the season.

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    Thornton & Grooms Plumbing Heating & Cooling replied on 11/10/2011

    Sara, Thank you for your review of your service experience with Thornton & Grooms - as you would expect we rely on feedback to help us improve our service offerings for our customers. I understand your frustration and want to make sure we address the concerns you have - as customer satisfaction is our number one objective. I have tried to find your service record, however there isn't one that matches your I.D. above. Please contact me at our office at 248-644-7810 so we can better understand the situation and provide a satisfactory solution. Our technicians are trained through various methods (trade schools, certified equipment manufacturers, certified testing equipment manufacturers, through our in-house training center, and other industry specific outside agencies) as well as training on specific processes like furnace inspections for example. Our field managers also meet the field technicians weekly to review the previous week in order to maintain the learning experience and address key issues. So, cases like these are very important to us so we can ensure that we address this matter individually and/or as a team. Thank you again for your feedback. I look forward to our phone call. Dave Knight @ Thornton & Grooms 248-644-7810.

  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  meboro369

    Reviews: 1

    Best in Town
    meboro369 (1 review)
    10/18/2011

    Great service. Called before and arrived on time. Did a great job and gave good advice for future issues. We will have them again soon for prevention.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  whatevertwo

    Reviews: 1

    Recommended
    whatevertwo (1 review)
    10/16/2011

    I have used Thorton and Groomes for over 10 years, always great Service Techs, on time for calls and trusted company.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  OneChickVoice

    Reviews: 1

    Hire These Guys!!!
    OneChickVoice (1 review)
    10/08/2011

    First of all, I needed a new furnace and new air conditioning. Brian D. & Steve W. went above and beyond some obstacles that stood in their way, making sure it happened---all in one day! Polite, helpful, knowledgeable and highly skilled...Brian & Steve completed the tasks and the clean up was so thorough.....they are truly an asset to Thornton & Grooms!

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  suzanne1952

    Reviews: 1

    Steam Boiler
    suzanne1952 (1 review)
    10/06/2011

    Wonderful service! Scott explained everything in detail. He was extremely polite and knowledgeable. I wouldn't hesitate to call Thornton & Grooms again.

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  • Thornton & Grooms Plumbing Heating & Cooling - Farmington, MI -  MichiganMackeys

    Reviews: 1

    High Quality and Great Service
    MichiganMackeys (1 review)
    4/02/2011

    Very professional and courteous at all levels. We have used them for new toilets, furnance, hot water heaters, gas lines and more. They have done a great job each time!

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Business details

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Plumbing - General
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Drains & Pipes
  • Flood Sensors
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Solar Water Heater
  • Tankless Water Heaters
  • Water Lines
  • Water Softeners

Kudzu's "Best Of" Winner

2012

Hours of Operation

  • MON
  • 7:00am
  • 8:00pm
  • TUE
  • 7:00am
  • 8:00pm
  • WED
  • 7:00am
  • 8:00pm
  • THU
  • 7:00am
  • 8:00pm
  • FRI
  • 7:00am
  • 8:00pm
  • SAT
  • 7:00am
  • 4:00pm
  • SUN

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1937

Languages Spoken

  • English