We scheduled a service call and were given a 2-hour window to wait for them to arrive on Wednesday (the day before Thanksgiving). We put the dogs out and waited. Just before the two hours was up, they called to tell us they can't make it, and rescheduled for Friday, giving another 2-hour window. We put the dogs out and waited. This time, they did not have the courtesy to call and tell us they couldn't make it. We called them and were told they forgot to write down the appointment. Very sorry, and how can they make it up? Said they would be here at a specific time the following day. We put the dogs out and waited. (Do you see a pattern developing?) That time came and went, and we called and were told they were on their way and would be here by another certain time, which also came and went with no plumber. It was about two hours after the appointed time when they FINALLY arrived. When the call was finished, their time was still worth over $120.00 per hour,(we were charged $100 for about 30 minutes of their time) and no consideration for the time we lost. They did apologize several times. If you don't mind waiting for hours and being lied to, call these guys.
Posted: 11/28/2009 • Link to this review
My water heater went out, once Thornton Plumbing was called they came out right away. I had them upgrade me to a tankless water heater that I have been wanting for some time. It's wonderful! I don't EVER need to worry about running out of hot water. We can have both showers and the dishwasher running at the same time with no problems. My bill gas bill has gone down considerably and I have more room in my garage. I also had them fix both of my toilets that were running and install a utility sink in the garage. They were professional, polite and tidy (they left my garage cleaner than it was when they started). I have and would recommend them to everyone I know. You will not be disappointed!
Posted: 10/23/2009 • Link to this review
Installed a tankless water heater - they gave a rapid quote & stuck to it, installation was completed quickly & professionally & best of all they worked around my schedule.
Posted: 8/22/2009 • Link to this review
WE purchased a Noritz N0751m-dvc tankless water heater from Thornton Plumbing and had it installed along with a Metland hot water recirculator on 7/21/09. after 2 weeks of use we are very satisfied with the units. The owners of the company are very friendly and willing to spend considerable time. Workmanship was excellent and we are very satisfied with them.
Posted: 8/03/2009 • Last edited: 11/08/2010 • Link to this review
Thorton Plumbing was called in to "fix" a problem that another company had caused. They were professional and effective. They "fixed" our problem and even though they are located across town. They would be the first business I would call.
Posted: 4/18/2008 • Last edited: 7/01/2009 • Link to this review
Arizona ROC# 199179
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