Took sandals in for resoling and buckle repair and was told to come back in two days. When I came in a week later, after a long holiday, the shoes were untouched. No repair, no new sole, nothing but excuses. The owner was standing right there; no apology, no explanation, no attempt at customer satisfaction. I took my shoes and left.
Posted: 9/05/2007 • Last edited: 1/02/2008 • Link to this review
Great shop! I had 5 sets of heels replaced, 2 sets of tips repaired, 2 sets of strap repairs, and two polishings done. Brought in 6 pairs had them ALL the next day (a 24-hour turnaround). Everything looks great! For the work, great prices! The gentleman working nights has a great personality! I will definitely bring my shoes back there!
Posted: 8/08/2007 • Last edited: 1/02/2008 • Link to this review
Had three pairs of shoes needing new soles, but didn't know where to go; found ThoroughClean here on Kudzu. They're near where I live, so I dropped by--and what a nice surprise! Friendly and warm, but, even better, GREAT service. Same-day service is available on shoe repair, and great prices. When I went back to pick up the shoes, Sammy, the owner, introduced himself--and it's clear that he has a professional background. Super people, prices more than 50% lower than the last price I went to, and great service! Yep, worth the five stars!
Posted: 9/09/2006 • Last edited: 1/02/2008 • Link to this review
I don't have a lot in common with Carrie Bradshaw (of Sex in the City) but I do share her love of shoes. Unfortunately even a shoe-lover like me can't fight wear and tear. Thankfully I found these guys not too far from where I live. They have a bunch of equipment in the back and the guy who works his magic on my shoes told me he has been doing this for years. It's obvious from the work he did on my stuff. He's a friendly feller and talks a lot but gets stuff done as fast as he talks. They've done top-lifts, resoling, fixed straps, removed straps (when I thought the shoes were better off without them!) and shined my shoes. A few weeks ago I found out that they can work on Belts, Purses fix Leather Coats and basically anything made of those materials. Their prices are excellent, they're right here in the neighborhood and I love the way my shoes come back looking new! Hence the 5-star rating. If you live in mid-town or the highlands they're your best bet.
Posted: 6/06/2006 • Last edited: 1/02/2008 • Link to this review