Tidal Wave Response - Roswell, GA - Water & Fire Damage Restoration

Tidal Wave Response

5 star rating 141 Reviews

(770) 892-6006(770) 892-6006 View Website »

4651 Woodstock Road, Suite 208-313Roswell, GA 30075

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Tidal Wave Response - Roswell, GA - Best Of 2015 - Kudzu.com Tidal Wave Response - Roswell, GA - Best Of 2015 - Kudzu.com Tidal Wave Response - Roswell, GA - Best Of 2014 - Kudzu.com Tidal Wave Response - Roswell, GA - Best Of 2014 - Kudzu.com

Business overview

Tidal Wave Response - Roswell, GA - Portrait

Tidal Wave Response provides emergency water damage restoration and reconstruction services in Atlanta. We offer a 30 Minute response time for sink or toilet overflows, a leaky roof, a burst pipe, a leaky pipe, or wall moisture. No job is too big or small!

Once our emergency water restoration expert is on site they will begin a free assessment of your home or office. Our experts will identify all affected areas using moisture meters, thermal cameras and other advanced diagnostic.. tools.

Our professionals know how to work effectively with your insurance company, accurately conveying issues and damage to ensure that your loss is properly covered! We cut through the 'red tape' to process the claim. After water has been removed from your property and ceilings, walls, air ducts, floors, carpets, upholstery, furniture, and personal belongings have been properly dried, our crew can begin the restoration process. Three to five days after the water removal process, we schedule a walk-through with the insurance adjuster to document damages and create a plan for restoration and reconstruction. We will replace and/or rebuild cabinets, walls, furniture, and floors, and make sure that everything is back to its original condition. We take the headaches and hassles away to ensure you a healthy environment once again!

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Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Services

  • Air Quality Testing
  • Basement Waterproofing
  • Carpet and Structural Dry Out
  • Damage and Loss Assessment
  • Dehumidifier Rental
  • Disinfection & Sanitization
  • Equipment Rentals
  • Fire & Smoke Damage Repair
  • Flood Damage Repair
  • Flood Loss Prevention
  • Flooded Basement
  • Floor Drying and Restoration
  • Free Estimates
  • Mildew Prevention
  • Mold Removal
  • Water Extraction

Kudzu's "Best Of" Winner

2014, 2015

Credentials

A+ rating with the Better Business Bureau. Certified with the Institute of Inspection Cleaning and Restoration. Lead-Safe EPA Certified Firm.

Hours of Operation

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Money Orders
  • Personal Checks
  • Visa

Year Established

2009

Documents

[PDF] 6-Step Remediation Response Process

Languages Spoken

  • English
  • French
  • Other
  • Spanish

Reviews

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Just Amazing!!!, 7/21/2016

Johnny was amazing! We had a big water problem with our washing machine and he quickly took control of the situation. He liaised with the insurance company directly and made sure everything went out... smoothly, he had in no time drying machines (he starts to work with no upfront money), his warranty I don't get paid if the insurance company doesn't is great, he even upgraded our floors after the flood, and everything looks amazing. Highly recommended. As he repeatedly said to me, "Don't worry, I'll take care of you!"

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Wonderful service and professionalism, 7/21/2016

I highly recommend Tidal Wave. My phone call was promptly received and Johnny was out my house shortly thereafter. I found his honesty refreshing and he aptly guided me through what needed to be... done to remedy the sewage back up. His team was professional and courteous. Having used other companies before, this company stands head and shoulders above them all.

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Blogs

View More »
Water Damage in the Ceiling

What Causes Sewer Backups?

The real reason your sewer lines might get backed up is that there is not a clear pathway for wastewater to flow to the city pipes. Backups can cause water damage in Atlanta. To be more specific, there are usually three...

READ MORE »

Being Prepared for Drain Pipe Issues

Why Call a Water Damage Contractor Before Your Insurance Company

Videos & Photos

View all »

Photos (13 photos)

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  • Tidal Wave Response - Roswell, GA -
  • Tidal Wave Response - Roswell, GA -
  • Tidal Wave Response - Roswell, GA -
  • Tidal Wave Response - Roswell, GA -
  • Tidal Wave Response - Roswell, GA -
  • Tidal Wave Response - Roswell, GA - Water Damage Restoration
  • Tidal Wave Response - Roswell, GA - Sewage Backup and Removal
  • Tidal Wave Response - Roswell, GA - Basement and Flood Damage Cleanup
  • Tidal Wave Response - Roswell, GA - Mold and Mildew Remediation


Displaying 1-15 of 141

Reviews

Tidal Wave Response - Roswell, GA -  jaddel

Reviews: 1

Just Amazing!!!

Johnny was amazing! We had a big water problem with our washing machine and he quickly took control of the situation. He liaised with the insurance company directly and made sure everything went out smoothly, he had in no time drying machines (he starts to work with no upfront money), his warranty I don't get paid if the insurance company doesn't is great, he even upgraded our floors after the flood, and everything looks amazing. Highly recommended. As he repeatedly said to me, "Don't worry, I'll take care of you!"

Project Details

He manage and repair a flooding

Area Roswell, GA

Cost $500 - $999

Date July 2016

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Tidal Wave Response - Roswell, GA -  mmedwed

Reviews: 1

Wonderful service and professionalism

I highly recommend Tidal Wave. My phone call was promptly received and Johnny was out my house shortly thereafter. I found his honesty refreshing and he aptly guided me through what needed to be done to remedy the sewage back up. His team was professional and courteous. Having used other companies before, this company stands head and shoulders above them all.

Project Details

Area Atlanta, GA

Cost $1,000 - $2,999

Date July 2016

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Tidal Wave Response - Roswell, GA -  Jazmonet

Reviews: 1

The saga of the crazy house wife

Tidal wave response came and tore up all wood floors and base boards along with cutting out the wet walls, fans were installed and dehumidifiers, crew was efficient and courteous. Rob was extremely friendly with me and the dogs, he was very impressive, he kept me assured that the job would be handled to my supreme liking. The other gentleman were also extremely impressive in their gentle nature of dealing with the house wife and also kept me assured that the job would be done quick and efficient to my liking. I was impressed how they kept much of the dust down.

Project Details

It's almost a total over haul!

Area Powder Springs, GA

Date June 2016

Tidal Wave Response - Roswell, GA - Tear out
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Tidal Wave Response - Roswell, GA -
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Tidal Wave Response - Roswell, GA -  tedsuga

Reviews: 1

Responsive and Great To Work With

Johnny and the crew at Tidal Wave Response have the experience handling water emergencies needed to protect you and your family after a water loss. They are very responsive and eager to help each and every homeowner. I have spoken to many of their customers who have been very happy with Tidal Wave Response. They handle everything right down to making sure the insurance company covers the loss for you. You can't do it without Tidal Wave Response.

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Tidal Wave Response - Roswell, GA -  ammonswhite

Reviews: 2

Wter damage disaster

one evening we arrived home and my laundry room was flooded with water. we tried to clean it up but , too much for us to handle. we were referred to us by a local plumber ( hers & his plumbing)and they highly recommended Tidal Wave Response. I did my homework on kudzu and found tidal wave response and called and spoke to the owner and they had a 1st responder come out in 35 minutes. he provided me a complementary inspection and assessed the damages areas , and helped me get my claim started. Tidalwave met the adjuster from state farm & a few days later and helped get my home loss covered and rebuilt my kitchen & laundry in just 3 days... thanks tidalwave for your prompt and courteous service. I will refer you out in the future.. thanks again !!!

Project Details

Area Avondale Estates, GA

Cost $1,000 - $2,999

Date June 2016

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Tidal Wave Response - Roswell, GA -  TheJudys

Reviews: 1

Disaster Averted Thanks to Tidal Wave!

Johnny and his crew at Tidal Wave showed up to a home in a disaster situation and left us feeling much better! We had 3 other companies give us proposals before Tidal Wave walked in the door and closed the deal due to the plan, professionalism, and straight forward arrangement put in place. In less than 3 hours, Johnny and his crew were able to remove the water and start the drying process while taking the utmost care of our personal belongings! In a state of confusion, Johnny explained everything in great detail and instilled the utmost confidence in our plan moving forward.Our home is well on the way to recovery and we are glad we didn't fall for a National Brand Name...and went with THE local company that cares! If your life has been turned upside down by an unfortunate incident...do yourself a favor and reach out to Tidal Wave first...it will save you tons of time and worry!

Project Details

Tidal Wave came out to service our home after a water damage incident

Area Roswell, GA

Date June 2016

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Tidal Wave Response - Roswell, GA -  mockingbird10

Reviews: 2

As stress-free as water damage can be!

On Tuesday, we woke up to squishy floors in our kitchen. I called Tidal Wave on recommendations from Kudzu, and I am so glad I did! What could have been incredibly stressful for two full-time working adults with a baby has been smooth and easy so far. So far in the process, I have always had someone answer my call and if they needed to call me back, it was within the hour every time. They came to the house with the full team, explained every step to me, comforted me and eased my stress, and just handled it. They are incredible. Rob is so nice and reassuring and Johnny is a doer--he is ready to roll and get the problem fixed. The BEST part about them is the way they deal with the insurance. We are relatively new homeowners (2 years) and have never had to deal with anything like this--we had NO idea what to do. They sat beside me, called the insurance for me, met the adjustor at our home, worked out an awesome deal, and we are getting ready to install new cabinets and floors. Johnny is a guy who seems to know everybody--which is awesome when you need work done. Their team (John, Cesar, Luis, Justin, Jose, Rob) was professional, courteous, and thoughtful. They even threw in an air purifier while the water dried so that the air was the best quality for the baby. I am excited about everything being finished in just a few days. I was afraid my home would be completely torn apart for weeks! I highly, highly recommend Johnny and his team from Tidal Wave.

Project Details

Tidal Wave handled the mitigation of the pipe failure and will be doing the repairs on the first floor (kitchen, breakfast nook, living room) this next week.

Area Marietta, GA

Cost $1,000 - $2,999

Date May 2016

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Tidal Wave Response - Roswell, GA -  jacquelineeppes

Reviews: 1

Excellent Service, 5/6/16

Tidal Wave Response came out quickly to assess the damage when our hot water heater busted. John and Rob explained the process and provided a plan of action immediately. They professionally addressed our concerns and made an overwhelming experience more manageable for our family. I would definitely use them if needed in the future and recommend their services. Curtis and Jacqueline Eppes

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Tidal Wave Response - Roswell, GA -  kejoseph

Reviews: 2

Flood zone

Let me tell you went out of town came back and my whole bottom floor of my house was flooded. I was freaking out. Called John he worked everything out for me. They had the place looking brand new. When they got there I felt the stress being lifted .. Thanks so much

Project Details

Area Decatur, GA

Date March 2016

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Tidal Wave Response - Roswell, GA -  lsberg12

Reviews: 1

Responsive and Throrough

I recently had a sewage backup in basement in the middle of the night. Johnny personally picked up during the wee hours and was at my house early the next morning to assess the situation. His clean-up team was there within hours and did an impeccable job. Johnny then was very helpful in dealing with the insurance company. I highly recommend them.

Project Details

Tidal Wave Response came out and assessed, cleaned, repaired and helped with the insurance claim.

Area Atlanta, GA

Date March 2016

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Tidal Wave Response - Roswell, GA -  Trustytrooper

Reviews: 2

Fast, thorough, with great follow up

We had refrigerator water supply line rupture, but were unaware of the problem for a couple of days since the water dispenser continued to work. Upon discovery, I called our plumber, who ultimately found extensive leaking into the crawl space, and under the floor. We called Tidal Wave, who arrived within 1/2 hour......on a Saturday morning! Johnny came out himself, and with his moisture detecting equipment, found the kitchen, bathroom, and hall way floors, parts of the garage, and of course, the crawl space were all compromised. He had his remediation crew on location within an hour. They spent the afternoon removing and hauling off the existing flooring and drywall, then set up the drying fans and dehumidification equipment. Tidal Wave helped us with the insurance contacts, and met with the adjuster himself. They also found, delivered, and installed the new flooring that exactly matched our existing wood flooring in the living and dining areas. The total job delivery was incredibly fast, extremely thorough and professional, with the finishing work performed with superb skill. The personnel doing the various phases of the work were all very courteous, hard working, and clearly experienced with an eye for getting the details right. The job was fully complete at the agreed cost, and in record time. Tidal Wave gets a full two thumbs up from these grateful and very impressed home owners.

Project Details

Damaged floor removal and hauling. Moisture and mold mitigation. New flooring discovery, matching and delivery, and expert installation. Drywall replacement, painting, custom trim work and staining.

Area Snellville, GA

Cost $10,000 - $29,999

Date February 2016

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Tidal Wave Response - Roswell, GA -  lynn1227

Reviews: 2

Best service

I had no idea there was a pipe leaking until the ceiling gave way and my family room was filled with water. John and his team came out and immediately started working. They had the wet carpet and padding removed and fans going to dry everything out in no time. He made a very scary time easy!! Thank you!!

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Tidal Wave Response - Roswell, GA -  cryoguy13

Reviews: 1

Saved my townhouse

I got a call in the middle of the night that the hot water heater had deposited 3" of standing water in the ground floor of my townhouse. I was out of town and Johnny came recommended by the plumber. It was a smaller job, but he took the time to care of everything immediately right over the phone. He worked with my tenant and even helped me out with the insurance company. Thank you Tidal Wave. Mike in Woodstock, GA

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Tidal Wave Response - Roswell, GA -  dayfamily

Reviews: 1

Fast and Experienced

When our basement flooded we had no idea who to call. Luckily, we called Tidal Wave Response. John came out quickly to review the damage and discuss a plan to address the numerous problems the flood created. He scheduled a crew to arrive the same day to avoid further damage to our property. The technicians we worked with were efficient and knowledgeable. They quickly removed the damaged materials and began the dry out process. Thanks again Tidal Wave for helping us minimize the damage from a huge unexpected mess!

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Tidal Wave Response - Roswell, GA -  mateo812000

Reviews: 2

Great company

Called tidal wave for a clogged line. John came out that night. Had floors pulled and dryer on the next day. Dealt with insurance and had new floors in within the week. We couldn't be happier with the results.

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Photos

Album: ATL Water Damage
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Displaying 1-3 of 3

Blogs

What Causes Sewer Backups?

The real reason your sewer lines might get backed up is that there is not a clear pathway for wastewater to flow to the city pipes. Backups can cause water damage in Atlanta. To be more specific, there are usually three main circumstances that cause a problem for proper water flow. 

Read more »