Tidal Wave Response - Roswell, GA - Water & Fire Damage Restoration

Tidal Wave Response

5 star rating 158 Reviews

(770) 892-6006(770) 892-6006 View Website »

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Description

Tidal Wave Response - Roswell, GA - Portrait

Call us before you call your Insurance Company!

Tidal Wave Response provides emergency water damage restoration and reconstruction services in Atlanta. We offer a 30 minute response time for sink or toilet overflows, a leaky roof, a burst pipe, a leaky pipe, or wall moisture. No job is too big or small!

Once our emergency water restoration expert is on site they will begin a free assessment of your home or office. Our experts will identify all affected areas using moisture meters,.. thermal cameras and other advanced diagnostic tools.

Our professionals know how to work effectively with your insurance company, accurately conveying issues and damage to ensure that your loss is properly covered! We cut through the 'red tape' to process the claim. After water has been removed from your property and ceilings, walls, air ducts, floors, carpets, upholstery, furniture, and personal belongings have been properly dried, our crew can begin the restoration process. Three to five days after the water removal process, we schedule a walk-through with the insurance adjuster to document damages and create a plan for restoration and reconstruction. We will replace and/or rebuild cabinets, walls, furniture, and floors, and make sure that everything is back to its original condition if not better. We take the headaches and hassles away to ensure you a healthy environment once again!

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Blogs

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Water Damage in the Ceiling

What Causes Sewer Backups?

The real reason your sewer lines might get backed up is that there is not a clear pathway for wastewater to flow to the city pipes. Backups can cause water damage in Atlanta. To be more...

READ MORE »

Being Prepared for Drain Pipe Issues

Why Call a Water Damage Contractor Before Your Insurance Company


Reviews

  • Tidal Wave Response - Roswell, GA -  ABELL30238

    Reviews: 1

    Happy Camper
    ABELL30238 (1 review)
    3/03/2017

    I woke up New Years Eve 2016 to my hardwood floors squish ,squish, water everywhere I stepped. I cannot tell you how frustrating that was. After contacting my insurance company, I knew I had to get this place dried out fast. , I did a search off the internet and found Tidal Wave, it said 24 hours,so I called. Johnny the owner got right back to me in less than 20 min. He came by the next day(New Years 2017) sent a crew, got the place dried out and was able to work with my insurance company to do the repairs. They did upgrade to my hardwoods (by the way are beautiful ). and I'm a happy camper thank you Johnny to you and your crew. There when you need them.

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    Project Details

    water damage floor repair.

    Area Jonesboro, GA

    Cost $10,000 - $14,999

    Date December 2016

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  • Tidal Wave Response - Roswell, GA -  Darien63

    Reviews: 1

    Enjoying our new game room!
    Darien63 (1 review)
    2/25/2017

    We had our main water line PVC joint break and the water came in through the wall into our game room. It soaked into the padding and carpeting. I called John at Tidal Wave Response and he had a crew out there the next morning! They cut out the bad padding and carpet that was soaked with water. They removed the bad paneling that was covering the wall where the line was. They ran a dehumidifier and fans for a few days, then came back to check if everything was dry. They wouldn't remove the equipment until they made sure everything was dry. Then John came out to talk to us about our next steps. We decided to turn it into a remodel and asked John if his company could do all of it. He told us no problem and jumped into action! We are so glad we let John and his team handle it. One crew replaced the horrible paneling on the wall and built judges paneling for my wife and changed all the trim and doors to white and the walls a blue color. My wife wanted that also. It is beautiful! Then the carpet guys came and tore up the rest of the nasty tile and carpet, replacing with the same high grade padding and carpet we had. Actually the padding and carpet are better than what we had. It was a stressful thing we went through, but I am so glad I called Tidal Wave Response! Our game room is our new favorite room!! Thank you John and your whole crew for the hard work and great job they did!! We just love it!!

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    Project Details

    Water mitigation and restore plus remodel.

    Area Woodstock, GA

    Cost $5,000 - $9,999

    Date January 2017

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  • Tidal Wave Response - Roswell, GA -  melvinh72

    Reviews: 1

    Tidal Wave to the rescue !!!!
    melvinh72 (1 review)
    2/22/2017

    One miserable Sunday morning I woke up to an atrocity - sewage water from my main level toilet was all over my hard-wood floor, even had leaked into my theater room downstairs. I called Tidal Wave and a friendly crew was cleaning up the mess within an hour and a half. On Monday morning they had another crew packing out the dirty contents of my home, and by Saturday Tidal Wave had finished the repairs. Within a week my home was back to normal. Thank you Tidal Wave, thank you!

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    Project Details

    Mitigation and repairs.

    Area Atlanta, GA

    Cost $15,000 - $19,999

    Date January 2017

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  • Tidal Wave Response - Roswell, GA -  RobertGE

    Reviews: 1

    Best place to be scammed by in Atlanta
    RobertGE (1 review)
    2/18/2017

    This company operates under a screw you over approach. If you have to chose between living in a flood and dealing with Johnny Myers...live in a flood. Johnny drives up in his little BMW (that he thinks is the greatest car in the world) promising to be done in 2 - 3 weeks. After 3 months, you will learn that he will not answer your call unless you call from a blocked number. He will then hang up on you when he realizes that it is one of his customers that he screwed over. We called him in August and by October I was calling other people to complete the work. He then attempts to collect for work he didn't do. I called him numerous times to settle his lack of service, but he doesn't deal with people. He decides to put a lien on my property for work he didn't do. I provided documentation and support that proved that I only owed him 26% of his invoice. The lien was removed when I threaten to have him arrested for extortion. The premise of their work is tied to increasing the cost to collect more from your insurance company. Greedy Johnny gets way in over his head and then cowers under his desk when people call him on his lies. Johnny is a disgrace to society. I am filing a complaint with the Sec of State to go after his business license. He should not be in business.

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    Project Details

    Water restoration (not done).

    Area Atlanta, GA

    Cost $30,000 and over

    Date August 2016

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  • Tidal Wave Response - Roswell, GA -  Cookiecake11

    Reviews: 1

    Does not stand by their word😠
    Cookiecake11 (1 review)
    1/29/2017

    This company came into my home January 3rd 2017 I had a small leak they tore up three rooms of flooring in my home then told me that they would return When the inspector came and they never showed up to this day February 11th floors are not finished. they did not do what they promised and after reading this review I wish someone would get in touch with me.

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    Project Details

    They were supposed to put flooring on my living room,in my office and in the den none of which was done not even started.

    Area Lithia Springs, GA

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  • Tidal Wave Response - Roswell, GA -  dceniza

    Reviews: 2

    Above and Beyond
    dceniza (2 reviews)
    12/09/2016

    I called another company on a Friday afternoon and they were asking for $65 just to come look at my water leak issue on my basement ceiling since it was an after 5PM visit. I then called Tidal Wave Response/Apple Leak Detection and Johnny said he will come visit at anytime I wanted with no charge. Johnny came by at 6PM at my request with a friendly and positive attitude. Turns out my water leak issue was an easy fix and he told me what I need to get at Home Depot to fix my issue. He did not charge me anything. Another company would've charged me $1,500 for a fix. It is rare that a business person like Johnny would be helpful and honest. I highly recommend Johnny to anyone. I have his business number on my phone as he will be my go-to person for any water/plumbing issues.

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    Project Details

    Leak from the master bathroom on the top level flowing into the ceiling of the basement. I thought this was a major issue but Johnny was able to explain how this can be easily fixed with simple materials at Home Depot that I can buy myself and do by myself. No charge. Very honest individual! Johnny is the best!

    Area Roswell, GA

    Date December 2016

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  • Tidal Wave Response - Roswell, GA -  TeranGM

    Reviews: 1

    Great costumer service !! :)
    TeranGM (1 review)
    12/06/2016

    Rob was very professional, helpful and friendly. I had a really great experience with TWR, they came out on short notice and went the extra mile to have everything cleaned up and dry after a water emergency. Thanks!

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    Project Details

    Area Norcross, GA

    Date December 2016

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  • Tidal Wave Response - Roswell, GA -  Jdstyres

    Reviews: 1

    Great response and customer service.
    Jdstyres (1 review)
    12/04/2016

    Johnny was great talking us down from the ceiling and explaining how to go about addressing the problems with our bathroom shower. Anthony came right out and did a great job diagnosing the problem and taking charge of the situation. Their experience really shows! We feel like we are in great hands.

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    Project Details

    Shower damage and restoration

    Area Smyrna, GA

    Cost $10,000 - $14,999

    Date December 2016

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  • Tidal Wave Response - Roswell, GA -  brachs143

    Reviews: 1

    House in Hot Water
    brachs143 (1 review)
    12/02/2016

    I came home after a long day from teaching and tutoring middle school students to find water coming from my ceiling...straight down from my hot water heater! Tidal Wave Response was referred to me by my plummer. Within 5 minutes of talking with the plummer, Johnny called me at 9 pm. He did nothing but bring me down from the ledge I was on and reassured me that my home was going to be fixed and in good hands. The very next day, his associate Rob was out to complete a free inspection. He was very thorough and explained the process. Within the hour a whole crew was at my house beginning to dry out everything and removing flooring Everyone has been nothing but courteous. They have been accommodating to my two dogs and use safe products for them. I am looking forward to working with Johnny and completing the restoring process. If the first part of this process with Tidal Wave Response was this easy and such a pleasure to work with Johnny's staff with my House in Hot Water, I can only imaging the second part being smooth sailing!

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    Project Details

    Area Canton, GA

    Date December 2016

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  • Tidal Wave Response - Roswell, GA -  lsesberry

    Reviews: 1

    Very Professional and Great Customer Service
    lsesberry (1 review)
    11/15/2016

    Mr. Johnny is a great businessman. Great customer service and a wonderful business to do business with. I would refer anyone who has water damage, plumbing problems, and up grades to your house to contact Tidal wave Response.

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    Project Details

    Tidal Wave response came out to do work on water damage to the outside of my home. Very knowledgeable of the situation and what was needed to do and how it should be completed. Called Tidal wave response and got an appointment the same day. Love doing business with professional people who know what they are doing.

    Area Ellenwood, GA

    Date November 2016

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  • Tidal Wave Response - Roswell, GA -  mystwolf17

    Reviews: 1

    Best ever in a crisis
    mystwolf17 (1 review)
    11/12/2016

    This company came out lightning quick, had everything cleaned up and on the way to drying out very quickly. They left no trash behind, and then did the repairs super fast and very well. I would recommend them any time.

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    Project Details

    Had a toilet bowl clog and the toilet valve broke. It flooded for less than an hour and flooded the master bathroom, master bedroom, and under the hardwood in the hall and living room. It was a lot of flooring lost.

    Area Lawrenceville, GA

    Cost $10,000 - $14,999

    Date October 2016

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  • Tidal Wave Response - Roswell, GA -  Rgrose831

    Reviews: 1

    Duluth Drama fixed
    Rgrose831 (1 review)
    10/14/2016

    Johnny was awesome in helping us work through a nightmare from a leak in our bathroom. He is very knowledgeable in the industry and works well with insurance companies! Highly recommended...he does it all! :)

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  • Tidal Wave Response - Roswell, GA -  paulwoullard

    Reviews: 2

    Paul Woullard
    paulwoullard (2 reviews)
    9/22/2016

    I would like take a minute to give a great thanks to Tidal Wave Response and Johnny for the great work that they do. Johnny came out personally again to meet with the insurance claims agent and make sure all went smoothly. He also assisted me with providing a great AC unit service to come out and fix the problem that caused my floor to have water damage. He then went on to provide a couple of great replacement floor samples and let me know how each would react to my house, the heat and humidity. I can honestly say this company is one if not the best in Georgia hands down!

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    Project Details

    Tidal Wave Response/ Johnny came out personally to meet with the insurance claims agent and he came out to identify exactly where the leak was coming from and then provided another great company to come out and fix it. Johnny is an awesome person and very professional and on-top of the job! Highly recommend their services!!

    Area Marietta, GA

    Cost $3,000 - $4,999

    Date September 2016

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  • Tidal Wave Response - Roswell, GA -  anwwilliams

    Reviews: 1

    John
    anwwilliams (1 review)
    9/09/2016

    I'm not one who has good luck. Don't want to bother everyone with personal stories, but I'd leave it at this saying it was a blessing having John do mold work for me in a duplex I own. He was very informative, professional and got the job done as he said he would; while also simmering down a complicated tenant. I thank him and Theresa who answers the calls for always keeping me updated and most of all for the very affordable pricing he allowed me to pay for a job that could & probably should have cost well over what I was charged. I hopefully won't have to call them on this same problem again, but if I do I won't hesitate to use their services or refer them to everyone I know. I wanted to write this review because they deserve it! Thank you

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    Project Details

    Tenant suspected there was mold in the house. John assessed the situation and confirmed this. John made suggestions on ways to fix the problem and informed me what stage the problem was in. Within one week John sent his team to fix the problem for both units of the duplex by cleaning the mold out.

    Area Atlanta, GA

    Cost $1,000 - $2,999

    Date September 2016

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  • Tidal Wave Response - Roswell, GA -  Ant808

    Reviews: 1

    Anthony Stanley
    Ant808 (1 review)
    7/26/2016

    Johnny and the team are the best . They really care about their clients. Great company and a amazing staff. These guys are fast and friendly. Great Job

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    Project Details

    Floor repair and restoration.

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Business details

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Brookhaven
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Chamblee
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Johns Creek
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • North Atlanta
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Suwanee
  • Tucker
  • Union City
  • VA Highland/Morningside
  • Vinings
  • West End
  • Woodstock
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Services

  • Air Quality Testing
  • Basement Waterproofing
  • Carpet and Structural Dry Out
  • Damage and Loss Assessment
  • Dehumidifier Rental
  • Disinfection & Sanitization
  • Drainage Improvements
  • Equipment Rentals
  • Fire & Smoke Damage Repair
  • Flood Damage Repair
  • Flood Loss Prevention
  • Flooded Basement
  • Floor Drying and Restoration
  • Free Estimates
  • Mildew Prevention
  • Mold Removal
  • Water Extraction

Kudzu's "Best Of" Winner

2014, 2015, 2016

Credentials

A+ rating with the Better Business Bureau. Certified with the Institute of Inspection Cleaning and Restoration. Lead-Safe EPA Certified Firm.

Hours of Operation

  • MON
  • 12:00am
  • 12:00am
  • TUE
  • 12:00am
  • 12:00am
  • WED
  • 12:00am
  • 12:00am
  • THU
  • 12:00am
  • 12:00am
  • FRI
  • 12:00am
  • 12:00am
  • SAT
  • 12:00am
  • 12:00am
  • SUN
  • 12:00am
  • 12:00am

* 24-Hour Service Available

Social

Documents

[PDF] 6-Step Remediation Response Process

Blogs

View More »
Water Damage in the Ceiling

What Causes Sewer Backups?

The real reason your sewer lines might get backed up is that there is not a clear pathway for wastewater to flow to the city pipes. Backups can cause water damage in Atlanta. To be more specific, there are usually three main circumstances...

READ MORE »

Being Prepared for Drain Pipe Issues

Why Call a Water Damage Contractor Before Your Insurance Company

Videos & Photos

View all »

Photos (24 photos)

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  • Tidal Wave Response - Roswell, GA -
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  • Tidal Wave Response - Roswell, GA -
  • Tidal Wave Response - Roswell, GA - Under Water? Call us
  • Tidal Wave Response - Roswell, GA - Water Damage Restoration
  • Tidal Wave Response - Roswell, GA - Sewage Backup and Removal
  • Tidal Wave Response - Roswell, GA - Basement and Flood Damage Cleanup
  • Tidal Wave Response - Roswell, GA - Mold and Mildew Remediation
  • Tidal Wave Response - Roswell, GA - Floors Buckling?


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Photos

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Displaying 1-3 of 3

Blogs

What Causes Sewer Backups?

The real reason your sewer lines might get backed up is that there is not a clear pathway for wastewater to flow to the city pipes. Backups can cause water damage in Atlanta. To be more specific, there are usually three main circumstances that cause a problem for proper water flow. 

Read more »